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30 Aug 2016, 11:56
Kudos
Bookmarks
I took the GMAT today for the third time hoping to break into the elite scores. During the course of the test, the Pearson Vue software failed 3 times. I did considerably worse on the exam than my practice exams. The score did not even beat my previous score, so I ended up cancelling the scores because I did not want to have a downward trend on my Official Report. I am not one to make excuses, but given the nature of the exam and it's demands, I feel like this is an unjust situation. The test center supervisor said that she was filing an incident report and that I should do the same. I called the customer service number and they provided me with a report number, but did not provide any information regarding recourse. Does anyone have any experience with this? Will they allow me to retake the exam? Does the 16 day limit between test still apply? Any information or help that you can provide would be greatly appreciated. Thanks!
30 Aug 2016, 16:01
Kudos
Bookmarks
Hi m096270,
I'm sorry to hear about the tech issues that you faced on Test Day. While rare, they do happen though - thankfully, there is a standard process for filing complaints (and it sounds like you've properly begun the process). Generally speaking, it can take up to a month for Pearson to properly investigate your complaint and determine what type of recourse (if any) is appropriate. When the Pearson people decide that the situation was unfair to the Test Taker, the most common resolution is a free (or deeply discounted) retest. However, you'll still have to wait to receive their judgment (which might end up taking longer than 16 days). My guess is that this situation would not impact your ability to reschedule another appointment though - if you wanted to check, then you can log into your account at www.mba.com and see if the program allows you to schedule another Test.
1) How have you scored on each of your CATs (including the Quant and Verbal Scaled Scores)?
2) How did you score on the Official GMAT before you cancelled it?
3) What is your goal score?
GMAT assassins aren't born, they're made,
Rich
I'm sorry to hear about the tech issues that you faced on Test Day. While rare, they do happen though - thankfully, there is a standard process for filing complaints (and it sounds like you've properly begun the process). Generally speaking, it can take up to a month for Pearson to properly investigate your complaint and determine what type of recourse (if any) is appropriate. When the Pearson people decide that the situation was unfair to the Test Taker, the most common resolution is a free (or deeply discounted) retest. However, you'll still have to wait to receive their judgment (which might end up taking longer than 16 days). My guess is that this situation would not impact your ability to reschedule another appointment though - if you wanted to check, then you can log into your account at www.mba.com and see if the program allows you to schedule another Test.
1) How have you scored on each of your CATs (including the Quant and Verbal Scaled Scores)?
2) How did you score on the Official GMAT before you cancelled it?
3) What is your goal score?
GMAT assassins aren't born, they're made,
Rich
