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15 Aug 2021, 08:02
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Hello all,
I took the exam the other day and was supposed to start at 10:30 AM. By the time I finally got in the call with my assigned proctor it was 10:50 AM and she still had nothing working. After finally getting the exam to start at 11:25 she lost access to my screen share on GoConnect and made me start my computer, stop the already started session and join in on zoom to start it. By the time I started the exam for real it was 12:00. Everything from there was fine except when I reached my first break she wouldn't respond at all. I kept asking questions if I was okay to continue and other questions and she just would not respond at all. I ended up not getting any break as I did not want to walk away and risk getting flagged or something.
I finally finished the exam and ended up doing good 680 (V35, Q48, IR8) and was completely happy with this score. Everything went fine and the proctor said I am good to go and we ended the call. I felt very worried that there was going to be some sort of issue with the scoring as the proctor could barely get anything to work. After 2 days I still got no official report, so I went onto my profile and it says "Technical Error" and "EC" (Error-With Content) on the profile. I have no idea why as I took the entire exam and was happy with the score. I know it has something to do with my proctor as there were issues the entire exam.
Has anyone ever had an issue like this? I emailed the GMAC customer care team and will be calling them on Monday when they open. But it completely ruined my weekend after the exam as now I could risk losing all that time spent for this test I was happy with. I know that a recording was taken and I could go back with the and watch it. Any tips or advice on how to handle the scoring issue would be great!
I took the exam the other day and was supposed to start at 10:30 AM. By the time I finally got in the call with my assigned proctor it was 10:50 AM and she still had nothing working. After finally getting the exam to start at 11:25 she lost access to my screen share on GoConnect and made me start my computer, stop the already started session and join in on zoom to start it. By the time I started the exam for real it was 12:00. Everything from there was fine except when I reached my first break she wouldn't respond at all. I kept asking questions if I was okay to continue and other questions and she just would not respond at all. I ended up not getting any break as I did not want to walk away and risk getting flagged or something.
I finally finished the exam and ended up doing good 680 (V35, Q48, IR8) and was completely happy with this score. Everything went fine and the proctor said I am good to go and we ended the call. I felt very worried that there was going to be some sort of issue with the scoring as the proctor could barely get anything to work. After 2 days I still got no official report, so I went onto my profile and it says "Technical Error" and "EC" (Error-With Content) on the profile. I have no idea why as I took the entire exam and was happy with the score. I know it has something to do with my proctor as there were issues the entire exam.
Has anyone ever had an issue like this? I emailed the GMAC customer care team and will be calling them on Monday when they open. But it completely ruined my weekend after the exam as now I could risk losing all that time spent for this test I was happy with. I know that a recording was taken and I could go back with the and watch it. Any tips or advice on how to handle the scoring issue would be great!
15 Aug 2021, 10:21
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ttucker34
Hey Man - really sorry to know that you had a terrible experience. Unfortunately this is a very unique situation and only the GMAC can help you out. Do call them up and resolve it as they are fairly responsive to your emails. Do keep us posted on how it goes
15 Aug 2021, 12:26
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Hello, ttucker34. Your story sounds strikingly similar to one that one of my clients experienced: delayed start, a broken link in communication, technical difficulties. (I wrote about his experience in this post in response to someone else who had had trouble with the Online Exam.) The big difference is that you soldiered on and finished the test. Yes, you should get in touch with GMAC™. It will be clear from the recording that you had attempted to communicate, without success, with your proctor. I suspect your exam score will be finalized. In the unlikely event that the "Technical Error" wins out, you will be issued a voucher to retake the exam... not a perfect solution, but perhaps you could perform even better if you did not have a lot of nonsense to deal with throughout the exam. (An actual break might help.)
Good luck. I hope you will let us know what response GMAC™ provides, even if it takes a week.
- Andrew
Good luck. I hope you will let us know what response GMAC™ provides, even if it takes a week.
- Andrew
