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# The Pearson VUE Computer CRASHED and LOST my GMAT test!!!

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Intern
Joined: 26 Jun 2006
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The Pearson VUE Computer CRASHED and LOST my GMAT test!!! [#permalink]

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27 Jun 2006, 00:20
So I thought life couldn't get any worse... the man upstairs shows what new tricks he has up his sleeves. Here's my story:

My scheduled test date was today (as of writing), June 26, 2006. As luck would have it, five days ago, I got extremely ill and was relegated to the bed until Saturday, when I at least had the energy to get up. I take a few practice tests, score okay, but i attribute that to my sickness (670 range).
But my entire summer was planned around finishing the test today. I already took two days off from work as a "resting period", and had weddings to attend all throughout July. So sickness or no sickness, I had to do the test.

Test day:

Writing section. Completed. No sweat.

Analytical section. I'm about halfway finished, until I approach a question that stumps me for a minute, but I figure it out. I click on the answer and see the confirmation dialog box. I click "OK" and expect to move on.

I see the same screen again. So again, I click my answer, then click next, and see the same confirmation dialog box. I click "OK", and expect to move on.

Again, the screen doesn't change. This process continues one more time, until finally, I see the GSOD (GMAT Screen of Death): "Fatal Error, contact administrator". Thinking this was nothing big, I contact the proctor and let them work it out.

Five minutes later, after the proctor consults with a tech on the phone, who apparently fixed the problem, I'm escorted back to my seat, but notice that the clock had already started counting down (I lost approximately a minute). Peeved at this, I let the proctor know, but they seemed not to care. The same question was on the screen, so naturally, I clicked "Next". BAM. GSOD AGAIN!

Again, the proctor is on the phone with the tech. This time, the tech moves my test over to another terminal, thinking that it was a terminal malfunction. Ten minutes later, I am again escorted into the room, this time to a new terminal, where my trusty old question awaited me. Again, I lost another minute off the clock, which the proctor promised to credit me (how I don't know). I click on the answer, then click the next button. Can you guess what happened next?

Twenty minutes later, it is determined that my test is a goner. Just like that, my summer, ruined. All because of an unknown computer glitch. What are my reparations, you ask? I have no clue. I was told that I would be contacted shortly by GMAC.

WTF???!?? I know life's a bitch, but shouldn't these things be ironed out by now? Has this happend to anybody else, or am I a lone wolf in this regard?

I'll keep ya'll posted regarding the outcome. Any suggestions?
VP
Joined: 15 Jun 2006
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Schools: Chicago Booth
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27 Jun 2006, 02:41
Man, that definitely sux
I just cannot imagine me in your situation cause it's too scary. Things like this can definitely push you off balance during the test.
However, what's done is done... Hope GMAC can come out with some practical solution for your trouble.
Plz keep us posted!

Don't give up!!!!
SVP
Joined: 03 Jan 2005
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27 Jun 2006, 07:51
My my, I couldn't believe such a thing in my wildest imagination. You have my deepest symphathy. Don't let it beat you though. Consider it as another test that tests your will and patience. You'll win through all challenges.
_________________

Keep on asking, and it will be given you;
keep on seeking, and you will find;
keep on knocking, and it will be opened to you.

Manager
Joined: 23 Jan 2006
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27 Jun 2006, 08:40
Hey-
as long as GMAC makes things right - you just got a glimpse of what to expect on the Quantitative section. Use it to your advantage!
Senior Manager
Joined: 05 Jan 2006
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27 Jun 2006, 08:53
Oppsss... that sucks dude, but anyway as you said life is b*t**. I guess GMAC will give you second chance to appear in test at no cost.

Though, one part of doing MBA is to handle eventuality, this is the kind of experience I wouldnâ€™t wish anyone to have. I hope you can take situation positively as a learning experience to handle unexpected and unwanted situations. I am sure you will prevail.
VP
Joined: 14 May 2006
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27 Jun 2006, 09:46
Definitely stressful on the top of all the pressure! If you don't mind, I am sure many would like to know the location... although it may happen anywhere

cheer up and laugh about it... this is not the reason to get depressed... it would be much worse if the error occured by the end of the test when the computer was trying to calculate your deserved score!!!
Intern
Joined: 05 Nov 2005
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Location: London
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27 Jun 2006, 11:09
Look on the bright side, it may be the silver lining in the cloud.

At least the next time you take the test you be ..
- Less nervous, because after what you've been through, what more could go wrong
- More determined, because you're in the frame of mind to prove something to the GMAC.
_________________

I am only one; but I am still one. I cannot do everything, but still I can do something. I will not refuse to do the something I can do.
- Helen Keller

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27 Jun 2006, 14:56
That sucks but...

Honestly... how would you have done if the test had resumed after all that stress? I think I would have been too razzled / stressed out to do well. Maybe a blessing in disguise.

I would push GMAC to let you retake ASAP. They have a 30 day policy, even if the test crashes and its their fault, but push them hard on this. Be nice, DO NOT YELL OR GET ANGRY. It NEVER works.

Explain what happened, ask for an exception. Cite extenuating circumstances coming up. Stay calm but be firm.
Director
Joined: 26 Sep 2005
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04 Jul 2006, 05:11
yea man, you should assert your right. More than your money its the efforts that you've put in which is more important. Let them not take you easy on this.
Intern
Joined: 26 Jun 2006
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09 Jul 2006, 08:44
Well, they finally contacted me. And guess what? The only reparations they were willing to make was to give me a free retake. Thats it! No refund of my original money, no reimbursement for my lost wages, nothing. Zip. Zilch.

I read through the GMAT handbook, and sure enough, its there in English. They do, however, waive the 31-day retake policy (how kind of them).
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09 Jul 2006, 10:33
Well, im glad to hear they waived the 31-day retake policy. Thats good at least.

When is it scheduled?
Intern
Joined: 12 Jun 2006
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12 Jul 2006, 02:36
it's really pity... but as far as I heard they have a new test every calendar month. Why 31 days?
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Re: The Pearson VUE Computer CRASHED and LOST my GMAT test!!! [#permalink]

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10 Jan 2014, 01:40
wow something similiar happened to me too.
Re: The Pearson VUE Computer CRASHED and LOST my GMAT test!!!   [#permalink] 10 Jan 2014, 01:40
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