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16 Mar 2022, 12:15
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Hi guys,
I was a bit nervous when booking my online GMAT exam via Examity and thus accidentally booked 10 PM instead of 10 AM (dumb mistake, I know).
After reaching out to GMAC and to Examity, both parties told me that they can not reschedule my exam for free and that the rescheduling fee would apply.
After that, I found out that I theoretically could make use of my right for withdrawal within 14 days after registration and should receive a full refund since I‘m an EU citizen. GMAC even says that on their website but unfortunately I can't post the link.
This should not only apply for test-center exam but also for the online exam because there is a right of withdrawal for all online orders in the EU.
But when I try to cancel the exam via Examity, they want to charge a 200 € cancellation fee. I‘m afraid that if I pay this cancellation fee, I will not get a refund afterwards. So I contacted both GMAC and Examity to confirm that I will receive a refund but there seems to be no standardized procedure for my case. GMAC wants to escalate to Examity and Examity wants to escalate to GMAC. Now there is an endless loop of emails and chats with both parties but no one will confirm that a refund will be provided.
Can anyone of you guys confirm that I can expect a full refund after cancellation?
I‘m really desperate right now because 200 € is a lot of money for me and I really don‘t want to take the exam at night.
Thank you so much in advance!
I was a bit nervous when booking my online GMAT exam via Examity and thus accidentally booked 10 PM instead of 10 AM (dumb mistake, I know).
After reaching out to GMAC and to Examity, both parties told me that they can not reschedule my exam for free and that the rescheduling fee would apply.
After that, I found out that I theoretically could make use of my right for withdrawal within 14 days after registration and should receive a full refund since I‘m an EU citizen. GMAC even says that on their website but unfortunately I can't post the link.
This should not only apply for test-center exam but also for the online exam because there is a right of withdrawal for all online orders in the EU.
But when I try to cancel the exam via Examity, they want to charge a 200 € cancellation fee. I‘m afraid that if I pay this cancellation fee, I will not get a refund afterwards. So I contacted both GMAC and Examity to confirm that I will receive a refund but there seems to be no standardized procedure for my case. GMAC wants to escalate to Examity and Examity wants to escalate to GMAC. Now there is an endless loop of emails and chats with both parties but no one will confirm that a refund will be provided.
Can anyone of you guys confirm that I can expect a full refund after cancellation?
I‘m really desperate right now because 200 € is a lot of money for me and I really don‘t want to take the exam at night.
Thank you so much in advance!
16 Mar 2022, 12:21
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Sorry about the issue. I have not heard of this loophole. I hope it works.
The finger-pointing is classic. Any issue that happens seems to require some input from GMAC and when you contact GMAC it also seems to require some input from examity. Giving a perfect opportunity to both parties to have an endless loop that is hard to break.
I have not heard about opportunity to cancel the test and not pay a fee. The rest of us slobs here in the US have to pay the fee I’m not as lucky as some of the European protections you have for airlines and other industries. I probably would not hold your breath to get a free cancellation or a free reschedule but you may be able to scare them enough. In my experience however, they don’t make decisions quickly and they don’t respond quickly either 😬
Posted from my mobile device
The finger-pointing is classic. Any issue that happens seems to require some input from GMAC and when you contact GMAC it also seems to require some input from examity. Giving a perfect opportunity to both parties to have an endless loop that is hard to break.
I have not heard about opportunity to cancel the test and not pay a fee. The rest of us slobs here in the US have to pay the fee I’m not as lucky as some of the European protections you have for airlines and other industries. I probably would not hold your breath to get a free cancellation or a free reschedule but you may be able to scare them enough. In my experience however, they don’t make decisions quickly and they don’t respond quickly either 😬
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16 Mar 2022, 13:10
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bb
Thanks for your response!
At least there is a live chat with Examity, their team is friendly and they seem to take the issue seriously. Not the case for GMAC support.
If interested, you can find the information about the fee-free cancellation on their website under mba.*** > Exams > GMAT Exam > Before the Exam > Register for the GMAT Exam > Manage Your Appointment > Is Your Test Center in the European Union?
There it says:
Quote:
Also, there is some more information about the rescheduling / cancellation fees and deadlines for other parts of the world.
You are right - the consumer rights in the European Union and especially in Germany are a huge advantage (for the consumers, not the companies).
Actually, I should charge them a fee for pointing out a legal risk in their system (and hopefully forcing them to fix it).
I'm pretty sure that I would win a lawsuit against them but I have some hope left that we will find another way to sort this out.
I'll keep you updated.
