[Help] Feeling scammed by mba.com

Question

Hey guys, I'm new here and I'm not sure if this is the right sub for this so apologies in advance if I miscategorized it, but I really need some help and guidance since I feel pretty deflated...

I have registered to sit for the GMAT on the coming 15th Feb, and along with the exam fee I decided to purchase the Official Practice Tests #3-6. Then something weird happened: I got the confirmation email for my purchase but the "Purchased Products" section of my mba.com account didn't show it. At the time of writing, it still hasn't been updated. The entire mba.com account platform is atrocious, to be honest, because I've registered for the GMAT before, I've sat for it, gotten my score report via email, and I'm now registered for a resit, but NONE of this has been updated onto my account. As far as mba.com is concerned, I don't even have a GMAT ID. It's ridiculous.

I've tried calling the relevant hotline for GMAT prep (there are only US ones) and I keep on getting the machine voice asking me to leave a message, promising that they'd get back to me; they never did. (I reside in APAC so you can imagine the sacrifice made on the sleeping front.) I wrote email upon email, to which they'll send you an automated email with a ticket for the issue.  I patiently waited for them to get back to me, and today when I went on to check the tickets, they were marked as resolved.

I was so infuriated because, as far as I'm concerned, I paid for an expensive product that they're not planning on giving to me.  What are some legal recourses that I can pursue?  I don't even want their prep tests anymore since this has taken more time away from my studying than has aided it. I just want to get my money back so I can invest it in more reliable third-party prep materials. (But then again, who would have known that the official one is the one that would scam you?)

bb · Answer

I’m so sorry about the issue. 
This is very annoying. I think this is more of incompetence than anything else….

It will be faster and easier to submit another ticket and hopefully you get your access codes quickly. It seems to me they may have misunderstood your request, whoever was processing it or addressing it. It’s just bad customer service after the pandemic. Unfortunately it’s not uncommon these days. 😭

I am sorry about the waste of time and annoyance this is causing. I feel your pain and frustration. 🥴

Posted from my mobile device

bb · Answer

I’m sorry. I forgot to add. I would recommend reaching out to their Twitter account or one of their active social media accounts. Usually for silly reasons you get better support reaching out on social media 🤷‍♂️

Posted from my mobile device

Posted from my mobile device

ShanSonthra · Answer

That's an awesome idea! I'll try reaching out through those channels too and see if it helps move things faster

av1901 · Answer

Hey!

Just a quick question! Did you activate your purchase through the activation code you receive when you purchase the mocks? In the order confirmation email that you receive, you would have received an Activation Code and you need to go to the selected products on mba.com and activate using that code and the products would show on your profile.

I also faced the same issue and was scared but saw the code and used it and then it showed.

And regarding the GMAT ID: It usually shows on the black side panel on mba.com, or you can go to My Profile section and check

ShanSonthra · Answer

Unfortunately, going through the confirmation emails and the receipts was my first move. I even looked through the spam folders to make sure I didn't miss out on it. Since I reside in APAC, the confirmation email was through Pearson VUE. I understand that this might be different for candidates in North America. There were no activation codes alongside the receipt. I tried calling the Pearson hotline as well and they mentioned that there was nothing they could do; I needed to reach out to the GMAT prep hotline to have them solve the issue.

Also with the GMAT ID thing, the side panel is what I was referring to haha it's still indicating "GMAT ID: - ".

I could honestly say that this has been the worst customer support experience I've had so far, and for it to concern an admissions test that I have a lot riding on... this has been a nightmare.

nisaakdemir · Answer

Hello, could you solve this issue? I'm facing the same problem and my exam is scheduled in 4 days, I'm freaking out and they aren't returning to my emails as it is the weekend.

bb · Answer

Ugh. Sorry. ShanSonthra - did you manage to get a hold of anyone?

ShanSonthra · Answer

Hey guys, yes I eventually got my practice tests. But it was a gruelling back and forth. Had to stay up to fix it due to the time zone.

Calling, leaving a message, and following up with email is the way to go. If you want to expedite the process, try to @ their socials. (It helped for my case.)

That being said, at the end I only managed to do two of my four practice tests that I purchased owing to how close I was to the test date (didn't want to burn out before the test day).

I get how frustrating it is. Try studying using other materials in the meantime, which, I know from experience may not be ideal but is still infinitely better than nothing.

Posted from my mobile device

partha120290 · Answer

I have been harassed by GMAT Customer care team regarding reporting of my GMAT score to my target colleges after reinstating the cancelled scores ..The GMAC team is saying the scores have been sent but IIM C is refusing the same and asking for proof of the same . Even I cannot see the list of colleges where my score has been sent in my account.. So what I have to do

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partha120290 · Answer

I have been harassed by GMAT Customer care team regarding reporting of my GMAT score to my target colleges after reinstating the cancelled scores ..The GMAC team is saying the scores have been sent but IIM C is refusing the same and asking for proof of the same . Even I cannot see the list of colleges where my score has been sent in my account.. So what I have to do

Posted from my mobile device

Attachments

IMG_1709.jpeg [ 1.2 MiB | Viewed 3089 times ]

Posted from my mobile device

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[Help] Feeling scammed by mba.com

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