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saisanjana
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saisanjana
Hi my boyfriend attended GMAT exam today because of a live proctor she went in between the session got expired and he is not able to join the exam . We tried to reach the support and there were no response if we were to reschedule the exam and also if there is any refund for this or reschedule for the exam with no fee means that will be useful because he is a financial aid student we cannot arrange that much amount in a short period . If this is not the case he could lose his dream school so if there is any help means that would be great, Thanks

Hi. You will need to discuss this with support. And you need to wait for the response. It’ll take at least 24 hours for the exam to be marked as either unfinished and attempted or something like that and only then the support can get back in touch with you.

If you reschedule, you’ll need to pay on your own so you need to wait to hear back from the support team. So stay put.
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[quote="ScottTargetTestPrep"]Hi saisanjana,

Did you get things sorted out?[/quote]

Hi actually it's not yet resolved we received a mail that it has been escalated and to wait for 10 business days. Once I get an update will post it here, Thanks
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ScottTargetTestPrep
Hi saisanjana,

Did you get things sorted out?

Hi actually it's not yet resolved we received a mail that it has been escalated and to wait for 10 business days. Once I get an update will post it here, Thanks

Wow. I hope 10 days is the max and they will actually get back with you sooner.
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