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Unable to access KAPLAN Premier 2016 online center

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chdeepak96
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Unable to access KAPLAN Premier 2016 online center [#permalink] New post   18 Sep 2015, 05:36
Hi there , can someone help me out in this. I recently purchased KAPLAN premier 2016 book. and I'm unable to register it on www.Kaptest.com/booksonline to access Practice tests and other stuff. Has anyone been through this? am I missing anything while registering. It prompted to answer on a question while registering but It's not accepting it.
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EMPOWERgmatRichC
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Re: Unable to access KAPLAN Premier 2016 online center [#permalink] New post   18 Sep 2015, 18:00
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HI chdeepak96,

Have you tried contacting Kaplan's Customer Support (either by phone or email)?

GMAT assassins aren't born, they're made,
Rich
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chdeepak96
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Re: Unable to access KAPLAN Premier 2016 online center [#permalink] New post   18 Sep 2015, 23:00
EMPOWERgmatRichC wrote:
HI chdeepak96,

Have you tried contacting Kaplan's Customer Support (either by phone or email)?

GMAT assassins aren't born, they're made,
Rich



Yes, I did contact them via mail at customer.care@kaplan.com and they asked me to redirect my inquiry to book.support@kaplan.com , Which I did and there's never a response. I even tried calling them at 212-997-5883 ( support for outside U.S and Canada) but was unable to connect. Now I'm clueless.
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bb
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Unable to access KAPLAN Premier 2016 online center [#permalink] New post   19 Sep 2015, 00:09
Expert Reply
chdeepak96 wrote:
Hi there , can someone help me out in this. I recently purchased KAPLAN premier 2016 book. and I'm unable to register it on https://www.Kaptest.com/booksonline to access Practice tests and other stuff. Has anyone been through this? am I missing anything while registering. It prompted to answer on a question while registering but It's not accepting it.


It is a bit temperamental system. There is a good chance you are not looking up the right info - i have had issues with it before, my fault, but also the directions were not very clear.
So, think outside the box and see if you can find another word for authentication.

If not, You are then probably sing up for 2015 edition (since there are no differences, it should be easy enough).

Best Regards,
BB
User avatar
chdeepak96
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Joined: 05 Jan 2015
Posts: 10
Own Kudos [?]: 21 [0]
Given Kudos: 13
Location: India
Concentration: International Business, Marketing
WE:Engineering (Energy and Utilities)
Send PM
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Unable to access KAPLAN Premier 2016 online center [#permalink] New post   20 Sep 2015, 04:01
bb wrote:
chdeepak96 wrote:
Hi there , can someone help me out in this. I recently purchased KAPLAN premier 2016 book. and I'm unable to register it on https://www.Kaptest.com/booksonline to access Practice tests and other stuff. Has anyone been through this? am I missing anything while registering. It prompted to answer on a question while registering but It's not accepting it.


It is a bit temperamental system. There is a good chance you are not looking up the right info - i have had issues with it before, my fault, but also the directions were not very clear.
So, think outside the box and see if you can find another word for authentication.

If not, You are then probably sing up for 2015 edition (since there are no differences, it should be easy enough).

Best Regards,
BB



Thanks on that BB, I went back and tried again and It turned out to be case sensitive :? , But still in vain. It got me redirected to registering page ,I filled up all the details and clicked on 'save and continue' and a new tab opened saying {"response":"INTERNAL_SERVER_ERROR"}. Did it couple of times,same story. May they've got some technical glitch. contacted customer care again, Hoping it will get resolved. Never expected it to be so messy. :x
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gmatclubot
Unable to access KAPLAN Premier 2016 online center [#permalink]
20 Sep 2015, 04:01

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