GMAT Question of the Day - Daily to your Mailbox; hard ones only

It is currently 15 Oct 2019, 02:17

Close

GMAT Club Daily Prep

Thank you for using the timer - this advanced tool can estimate your performance and suggest more practice questions. We have subscribed you to Daily Prep Questions via email.

Customized
for You

we will pick new questions that match your level based on your Timer History

Track
Your Progress

every week, we’ll send you an estimated GMAT score based on your performance

Practice
Pays

we will pick new questions that match your level based on your Timer History

Not interested in getting valuable practice questions and articles delivered to your email? No problem, unsubscribe here.

Close

Request Expert Reply

Confirm Cancel

Unprofessional test centre experience in India. What can I do?

  new topic post reply Question banks Downloads My Bookmarks Reviews Important topics  
Author Message
Intern
Intern
avatar
B
Joined: 30 Aug 2018
Posts: 24
Unprofessional test centre experience in India. What can I do?  [#permalink]

Show Tags

New post 23 Oct 2018, 12:03
I had an appointment scheduled for 4:00 pm today i.e. 23rd Oct in Mumbai, India. I opted to take the exam at Pearson Testing center.
Due to some logistical issues, I reached the center a bit late with my passport, 4:20 pm to be exact. I understand that I was late and that is why I requested the people politely to consider my case and allow me to appear for the exam, as otherwise my $250 will go to waste. However, the people at testing center were smiling at my situation, read non-refund of fees, and did not allow me to take the exam even though they could have. I have read instances whereby people were allowed in even being 30 mins late. Now, mine was a real issue. I had all the documents ready with me. But, I was still not allowed to appear for the exam. Such unprofessional behavior and lack of empathy is not acceptable. I feel like being SCAMMED.

I have already put a complaint against the test center. What else I can do to get justice?
Senior Manager
Senior Manager
avatar
P
Joined: 09 Jun 2014
Posts: 352
Location: India
Concentration: General Management, Operations
Premium Member Reviews Badge
Re: Unprofessional test centre experience in India. What can I do?  [#permalink]

Show Tags

New post 23 Oct 2018, 12:33
gaganpreet94 wrote:
I had an appointment scheduled for 4:00 pm today i.e. 23rd Oct in Mumbai, India. I opted to take the exam at Pearson Testing center.
Due to some logistical issues, I reached the center a bit late with my passport, 4:20 pm to be exact. I understand that I was late and that is why I requested the people politely to consider my case and allow me to appear for the exam, as otherwise my $250 will go to waste. However, the people at testing center were smiling at my situation, read non-refund of fees, and did not allow me to take the exam even though they could have. I have read instances whereby people were allowed in even being 30 mins late. Now, mine was a real issue. I had all the documents ready with me. But, I was still not allowed to appear for the exam. Such unprofessional behavior and lack of empathy is not acceptable. I feel like being SCAMMED.

I have already put a complaint against the test center. What else I can do to get justice?



Sorry to hear what happened with you.

But,I think apart from the rules it depends on the test centre people.If they are human enough to
understand such issues.

From your case,they definitely dont seem to be.

You can write a mail to GMAT and probably cal them .Tell them you were just 10 mns late and lets see
if they can refund.



Press Kudos if it helps!!
CEO
CEO
User avatar
V
Joined: 15 Jul 2015
Posts: 3048
Location: India
GMAT 1: 780 Q50 V51
GRE 1: Q170 V169
Re: Unprofessional test centre experience in India. What can I do?  [#permalink]

Show Tags

New post 23 Oct 2018, 19:06
gaganpreet94 wrote:
I had an appointment scheduled for 4:00 pm today i.e. 23rd Oct in Mumbai, India. I opted to take the exam at Pearson Testing center.
Due to some logistical issues, I reached the center a bit late with my passport, 4:20 pm to be exact. I understand that I was late and that is why I requested the people politely to consider my case and allow me to appear for the exam, as otherwise my $250 will go to waste. However, the people at testing center were smiling at my situation, read non-refund of fees, and did not allow me to take the exam even though they could have. I have read instances whereby people were allowed in even being 30 mins late. Now, mine was a real issue. I had all the documents ready with me. But, I was still not allowed to appear for the exam. Such unprofessional behavior and lack of empathy is not acceptable. I feel like being SCAMMED.

I have already put a complaint against the test center. What else I can do to get justice?
Unfortunately, there is no "justice" to be had here. This is entirely their choice.

If the staff feel that a late start will not create any operational issues, they may allow you to take the exam, but again, this is entirely at their discretion. Some test centers close at 8:00 P.M., so maybe your slot (4:00 P.M.) was just one of those that generally are hard to move around.

That said, you should report their behavior if you truly feel that the staff were unprofessional or rude. However, I would urge you to remain as objective as possible (don't make any false statements). If something comes out of it, great. Otherwise, this is something we need to own.
_________________
Target Test Prep Representative
User avatar
D
Status: Founder & CEO
Affiliations: Target Test Prep
Joined: 14 Oct 2015
Posts: 8043
Location: United States (CA)
Re: Unprofessional test centre experience in India. What can I do?  [#permalink]

Show Tags

New post 28 Oct 2018, 17:48
I’m sorry to hear about what happened. As already has been said, there really is not much you can do at this point. Honestly, try to put the experience behind you and focus on your next GMAT, you know?
_________________

Scott Woodbury-Stewart

Founder and CEO

Scott@TargetTestPrep.com
TTP - Target Test Prep Logo
122 Reviews

5-star rated online GMAT quant
self study course

See why Target Test Prep is the top rated GMAT quant course on GMAT Club. Read Our Reviews

If you find one of my posts helpful, please take a moment to click on the "Kudos" button.

GMAT Club Bot
Re: Unprofessional test centre experience in India. What can I do?   [#permalink] 28 Oct 2018, 17:48
Display posts from previous: Sort by

Unprofessional test centre experience in India. What can I do?

  new topic post reply Question banks Downloads My Bookmarks Reviews Important topics  

Moderator: DisciplinedPrep






Powered by phpBB © phpBB Group | Emoji artwork provided by EmojiOne