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Unprofessional test centre experience in India. What can I do?

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Unprofessional test centre experience in India. What can I do?  [#permalink]

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New post 23 Oct 2018, 11:03
I had an appointment scheduled for 4:00 pm today i.e. 23rd Oct in Mumbai, India. I opted to take the exam at Pearson Testing center.
Due to some logistical issues, I reached the center a bit late with my passport, 4:20 pm to be exact. I understand that I was late and that is why I requested the people politely to consider my case and allow me to appear for the exam, as otherwise my $250 will go to waste. However, the people at testing center were smiling at my situation, read non-refund of fees, and did not allow me to take the exam even though they could have. I have read instances whereby people were allowed in even being 30 mins late. Now, mine was a real issue. I had all the documents ready with me. But, I was still not allowed to appear for the exam. Such unprofessional behavior and lack of empathy is not acceptable. I feel like being SCAMMED.

I have already put a complaint against the test center. What else I can do to get justice?
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Re: Unprofessional test centre experience in India. What can I do?  [#permalink]

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New post 23 Oct 2018, 11:33
gaganpreet94 wrote:
I had an appointment scheduled for 4:00 pm today i.e. 23rd Oct in Mumbai, India. I opted to take the exam at Pearson Testing center.
Due to some logistical issues, I reached the center a bit late with my passport, 4:20 pm to be exact. I understand that I was late and that is why I requested the people politely to consider my case and allow me to appear for the exam, as otherwise my $250 will go to waste. However, the people at testing center were smiling at my situation, read non-refund of fees, and did not allow me to take the exam even though they could have. I have read instances whereby people were allowed in even being 30 mins late. Now, mine was a real issue. I had all the documents ready with me. But, I was still not allowed to appear for the exam. Such unprofessional behavior and lack of empathy is not acceptable. I feel like being SCAMMED.

I have already put a complaint against the test center. What else I can do to get justice?



Sorry to hear what happened with you.

But,I think apart from the rules it depends on the test centre people.If they are human enough to
understand such issues.

From your case,they definitely dont seem to be.

You can write a mail to GMAT and probably cal them .Tell them you were just 10 mns late and lets see
if they can refund.



Press Kudos if it helps!!
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Re: Unprofessional test centre experience in India. What can I do?  [#permalink]

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New post 23 Oct 2018, 18:06
gaganpreet94 wrote:
I had an appointment scheduled for 4:00 pm today i.e. 23rd Oct in Mumbai, India. I opted to take the exam at Pearson Testing center.
Due to some logistical issues, I reached the center a bit late with my passport, 4:20 pm to be exact. I understand that I was late and that is why I requested the people politely to consider my case and allow me to appear for the exam, as otherwise my $250 will go to waste. However, the people at testing center were smiling at my situation, read non-refund of fees, and did not allow me to take the exam even though they could have. I have read instances whereby people were allowed in even being 30 mins late. Now, mine was a real issue. I had all the documents ready with me. But, I was still not allowed to appear for the exam. Such unprofessional behavior and lack of empathy is not acceptable. I feel like being SCAMMED.

I have already put a complaint against the test center. What else I can do to get justice?
Unfortunately, there is no "justice" to be had here. This is entirely their choice.

If the staff feel that a late start will not create any operational issues, they may allow you to take the exam, but again, this is entirely at their discretion. Some test centers close at 8:00 P.M., so maybe your slot (4:00 P.M.) was just one of those that generally are hard to move around.

That said, you should report their behavior if you truly feel that the staff were unprofessional or rude. However, I would urge you to remain as objective as possible (don't make any false statements). If something comes out of it, great. Otherwise, this is something we need to own.
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Re: Unprofessional test centre experience in India. What can I do?  [#permalink]

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New post 28 Oct 2018, 16:48
I’m sorry to hear about what happened. As already has been said, there really is not much you can do at this point. Honestly, try to put the experience behind you and focus on your next GMAT, you know?
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Re: Unprofessional test centre experience in India. What can I do? &nbs [#permalink] 28 Oct 2018, 16:48
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