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25 Nov 2021, 11:04
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Fellow GMATClubbers
More than 3 weeks ago I raised a potential scoring issue to customer service. They opened a case and forwarded my inquiry to a team that they call "development-team" / "psychometrics team".
Unfortunately customer service is not able to give me an update on the current status or the time when I can expect an answer. Since I need an answer to decide whether to take the GMAT again, this uncertainty is nerve racking. Moreover, I would like to send out my masters applications soon.
Hence, my questions to you are:
- Do you have any idea of when I can expect an answer?
- Are you familiar with the "development or psychometrics team"? What outcome can I expect?
- Is there anyway to slightly push the process forwards in order to receive an answer sooner?
Any answer is really highly appreciated!
Thank you in advance!
Chux
More than 3 weeks ago I raised a potential scoring issue to customer service. They opened a case and forwarded my inquiry to a team that they call "development-team" / "psychometrics team".
Unfortunately customer service is not able to give me an update on the current status or the time when I can expect an answer. Since I need an answer to decide whether to take the GMAT again, this uncertainty is nerve racking. Moreover, I would like to send out my masters applications soon.
Hence, my questions to you are:
- Do you have any idea of when I can expect an answer?
- Are you familiar with the "development or psychometrics team"? What outcome can I expect?
- Is there anyway to slightly push the process forwards in order to receive an answer sooner?
Any answer is really highly appreciated!
Thank you in advance!
Chux
25 Nov 2021, 15:11
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Hi. I can tell you that it won’t happen anytime this week for sure. It’s Thanksgiving here.
Your question specifically about the score not being representative? We have seen a lot of people get flagged for suspicious activity and their scores temporarily suspend it. However it seems you a question specifically about questioning the validity of a score and accuracy of it?
Did you take it at the test center and received an enhanced score report? If you took a test online, it’s tricky since you don’t have any transparency about how many questions you get a right or wrong.
I do have to say that GMAC takes inquiries about score accuracy pretty seriously. Surprising to me since many people question their scores simply because it’s so hard to be able to tell how you’re doing on the test. I personally experienced this thinking that I was feeling well in reality I was doing really well. Anyway, I only know of three cases out of the past 10 years when they have happened to have had scores adjusted.
Posted from my mobile device
Your question specifically about the score not being representative? We have seen a lot of people get flagged for suspicious activity and their scores temporarily suspend it. However it seems you a question specifically about questioning the validity of a score and accuracy of it?
Did you take it at the test center and received an enhanced score report? If you took a test online, it’s tricky since you don’t have any transparency about how many questions you get a right or wrong.
I do have to say that GMAC takes inquiries about score accuracy pretty seriously. Surprising to me since many people question their scores simply because it’s so hard to be able to tell how you’re doing on the test. I personally experienced this thinking that I was feeling well in reality I was doing really well. Anyway, I only know of three cases out of the past 10 years when they have happened to have had scores adjusted.
Posted from my mobile device
26 Nov 2021, 12:10
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Hi Chux,
Have you been able to speak to someone at GMAC by phone or have you just been emailing them?
Have you been able to speak to someone at GMAC by phone or have you just been emailing them?
