Unable to create GMAT ID

Question

Hi Everyone,

I had registered for the GMAT exam by filling in my details, but while scheduling the exam, I had some second thoughts and thought about doing it after a few days.

Yesterday, I tried, and it rerouted me to the page. I filled in my details; however, after confirming my personal information, it rerouted me back to the home page and gave the below error.

'Unable to find GMAT ID. Please make sure to complete your profile and try again.'

I tried 5–6 times and got the same error. I dropped an email to customer care as well. I thought this was a server error and tried doing the same this morning. I got the same error.

While trying to figure it out, I checked account details, and while trying to log out and log in I noticed that there were two accounts stored in the password section of my Chrome.

One with my email ID (let's say firstnamelastname999@gmail ), another with my email ID firstnamelastnanme@gmail .

While registering for the GMAT a few days ago, I filled in my details in the latter account, and its GMAT ID was generated as well. Personal details such as phone number and email ID in the profile section are correct in this account, though.

Now, the error I am getting is in the account with my email ID. I think due to the same email ID as well as all other details in the personal details tab, it is failing a duplicate check and not generating the GMAT ID, thereby not allowing me to register.

I tried changing login details but only the password can be changed; email can not be changed in login.

Personal information i.e., communication address, phone number, and email ID is mine; however, the email for login is not owned by me. I have sent an email to customer care explaining all the details if the latter account can be deleted or the GMAT ID can be **** to my account.

Has anyone faced similar issue, what can be done?

kingbucky · Answer

Hi  agmat4502 ,

It sounds like you're dealing with a frustrating situation, and I can understand how confusing it must be to have two accounts linked to your email. This kind of issue is indeed unusual, but it can happen sometimes due to system glitches or account overlaps.

I recommend reaching out to the GMAC support team for assistance. You can contact them at  customercare@gmac.com  or visit their support page at  GMAC Contact Us . They should be able to help you resolve the account conflict and get you back on track with your GMAT registration.

Best of luck, and I hope you get this sorted out soon!

bb · Answer

What does this mean???
You created an account with an incorrect email? or?

agmat4502 · Answer

I don't remember creating both. Probably created both 1-1.5 years ago.

My guess is while creating the account my number lock might be off and that's why the email was 'firstnamelastname' plus domain instead of 'firstnamelastname999' plus domain.

What I can't understand is why is there no verification, can I create an account using any random email in that case?

Anyway, my problem is I set up my profile on which gmat ID is generated using the first email mentioned, which doesn't belong to me. Now, on my email it gives an error which I am guessing is because of already exisitng GMAT ID.

AjiteshArun · Answer

Hi agmat4502,

Have you reached out to Pearson customer care regarding this? I strongly recommend using an actual email ID.

agmat4502 · Answer

ok, let me forward the email to them as well

ScottTargetTestPrep · Answer

Did you get a response back yet?

agmat4502 · Answer

Thanks everyone for your help. I got a reply from mba,dot,com customer care. Now, the account with my email ID, I can see the GMAT ID and book test centers.

Also, Ajitesh and Scott, I couldn't find the customer care email ID for Pearson, so I decided to wait for mba,dot,com customer care's response.

ScottTargetTestPrep · Answer

Thank you for the update.

AjiteshArun · Answer

Hi agmat4502,

Good to see that's been sorted out. The contact information for Pearson is right next to the mba.com contact us form.

For India:

agmat4502 · Answer

oh, I had mised it, thanks for your help!

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Unable to create GMAT ID

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