Another Account Creation - Advice Required

Question

I had scheduled to take my GMAT exam today, but due to a name mismatch between my GMAT profile and passport, I wasn’t allowed to proceed.

The Pearson representative at the exam center mentioned that a ticket has been raised and provided a contact number for follow-up. However, the number is only available Monday to Friday.

I need to reschedule my exam urgently as some of my target schools have deadlines approaching, with the latest being January 5, 2025.
 
 How long does the name correction process typically take? 
 Has anyone been through this and can share their experience?

Given the time crunch, can I create a new account to book an earlier slot? Would that violate any rules? (This was supposed to be my first attempt.)

I’ve noticed an available slot before January 5, 2025, but I’m worried the name correction might delay things, preventing me from applying to my schools.

Any guidance would be greatly appreciated!

pintukr · Answer

Don't think a new account would be possible with same name and Date of Birth. You may give it a try...

All the Best.

AjiteshArun · Answer

Hi Rahuljaggu,

You should call Pearson customer support up immediately (Monday-Fri 9 AM-6 PM in India). They normally do this quite quickly (a few days), but given how close we are to major deadlines and holidays, I don't know how long the process will take.

Unknown5612 · Answer

Hey, I tried to create a new account and it worked..I guess it's because the names are different. Can I schedule an exam or will there be any issue later?

ScottTargetTestPrep · Answer

I would go ahead and schedule a new exam but also reach out to the folks at customer support to ensure that everything will work as needed for your new test date.

MartyMurray · Answer

You should be OK as long as you don't use the separate accounts to break any GMAT rules, such as the rule involving the 16-day waiting period.

GMAC may end up merging the two accounts.

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Another Account Creation - Advice Required

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