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Wiley Platform - Quan. Questions missing symbols

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Wiley Platform - Quan. Questions missing symbols  [#permalink]

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New post 04 Jun 2018, 13:38
Hi everyone,

I have been using the Wiley Platform for my practices, and I noticed from time to time, the questions have missing symbols! I have found missing fractions, square roots, or even semi-colons (to separate 2 distinct conditions).

This frustrates me to no end since I do all my sets timed, and I end up wasting time try to solve something that didn't make sense - not to mention interfering with how I interpret/analyze the results. From the set I did just now, I missed 5/7 questions for this stupid reason! Not surprisingly, my verbal set's performance also suffered from all that emotion.

Has anyone experienced this before and know how to fix this? I don't know if it's relevant, but I am currently using Chrome.
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Wiley Platform - Quan. Questions missing symbols  [#permalink]

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New post 04 Jun 2018, 13:50
Not sure what happened - I was able to submit a complaint so I re-login to the platform to take some snapshots, but then all the symbols are back!! What a day.

*Update* Nevermind, they vanished again.
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Re: Wiley Platform - Quan. Questions missing symbols  [#permalink]

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New post 06 Jun 2018, 09:07
Hi kuja,

Can you post some screenshots?
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Re: Wiley Platform - Quan. Questions missing symbols  [#permalink]

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New post 06 Jun 2018, 15:37
Akela wrote:
Hi kuja,

Can you post some screenshots?


Hi Akela,

Please see below some examples. I noticed when the symbols work properly, their font is darker and larger than the rest. Thanks for looking into this!

Missing semi-colon?
Image

Missing fraction
Image

Missing sqrt
Image
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Re: Wiley Platform - Quan. Questions missing symbols  [#permalink]

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New post 07 Jun 2018, 08:51
Hi kuja,

That's weird because it works fine on my computer. Is your Chrome browser up-to-date? If a current version of Chrome doesn't work, try to use Firefox or Explorer.

Here are the the technical requirements for the online GMAT® Official Prep platform

OS: Browser Compatibility
• Mac OSX 10.7+: the latest version of Safari, Firefox, Chrome, or Internet Explorer
• Windows 8+: the latest version of Firefox, Chrome or Internet Explorer
• iPhone, iPad 2, iPad 3/Air, or iPad Mini with IOS 9+: the latest version of Safari
• Android tablet or phone with OS 4.3+: the latest version of Chrome
• Windows 8 tablet: the latest version of IE

Ideal Screen Resolution: 1600x900 (browser window can be zoomed in and out for preferred view)

System Requirements
• 2.33GHz or faster x86-compatible processor or Intel® Atom™ 1.6GHz or faster processor for netbooks
• 512MB of RAM (1GB or higher recommended)

Note: the GMAT® Official Practice Questions and Practice Exams available on the platform may not function as intended if you are not using any of the browsers listed above and/or if your system does not meet the requirements listed above.

Hope this will resolve your problem. If not, I guess the best thing is to contact support:

For assistance with GMAT® Official Prep (GMAT® Official Starter Kit + Practice Exams 1 & 2, GMAT® Official Practice Questions, or GMAT® Official Practice Exams):

Email: gmatprep@mba.com
Phone (available 8:00 a.m. to 4:30 p.m. U.S. Eastern time)
+1 (703) 668-9602


Hope this helps!
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Re: Wiley Platform - Quan. Questions missing symbols  [#permalink]

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New post 07 Jun 2018, 17:54
Hi Akela,

Thanks for looking into this.

Just to clarify, this issue is from the Wiley Efficient Learning Platform (https://www.efficientlearning.com/login/) where the online versions of the OG, QR and VR questions are hosted, and not the GMAT® Official Prep (https://gmatofficialprep.mba.com/SarasExamPrep#/login). I haven't explore that just yet and definitely hope it doesn't have the same issue.

I do have the latest version of Chrome, and I just used Microsoft Edge to check - still missing symbols!
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Re: Wiley Platform - Quan. Questions missing symbols  [#permalink]

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New post 10 Aug 2018, 20:43
Hey guys,

I'm experiencing the same issue as well! Does anyone know if there was any resolution from Wiley? I am using the latest version of chrome - not sure if there is any compatibility issue.
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Re: Wiley Platform - Quan. Questions missing symbols  [#permalink]

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New post 10 Aug 2018, 20:56
Odd. Can you post some examples of what things your system is missing? A screenshot or two perhaps with a short description?

Posted from my mobile device
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Re: Wiley Platform - Quan. Questions missing symbols  [#permalink]

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New post 10 Aug 2018, 22:45
So as soon as I finished a quiz, I could see the symbols again in the review section and what not. I'll get a screenshot if this happens again.

What I noticed was the missing "/" signs or the sqrt signs, for example, a 2/5 would appear as a 25
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Re: Wiley Platform - Quan. Questions missing symbols  [#permalink]

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New post 13 Aug 2018, 18:40
Just happened to me on. Made me feel really bad cause it was just addition and subtraction (I thought) and I got it wrong. Turns out there was multiplication and division in there too...
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Re: Wiley Platform - Quan. Questions missing symbols  [#permalink]

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New post 19 Aug 2018, 08:01
Hi everyone,

Wiley never quite got back to me on this issue, but I found that having very stable internet seems to make this less likely to happen - try using landline instead of WiFi and see if it helps.
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Re: Wiley Platform - Quan. Questions missing symbols  [#permalink]

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New post 19 Aug 2018, 12:37
Hi hopeMBA321,

Have you reached out to GMAC to report the issue?
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Re: Wiley Platform - Quan. Questions missing symbols   [#permalink] 19 Aug 2018, 12:37
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