With information readily available on the internet, consumers now ofte

Question

With information readily available on the internet, consumers now often enter the automobile retail environment with certain models and detailed specifications in mind. In response to this trend, CarStore has decided to move toward a less aggressive sales approach. Despite the fact that members of its sales personnel have an average of 10 years of experience each, CarStore has implemented a mandatory training program for all sales personnel, because__________.

(A) the sales personnel in CarStore have historically specialized in aggressively selling automobiles and add-on features

(B) the sales personnel in CarStore do not themselves use the internet when making their own purchase decisions

(C) CarStore has found that most consumers do not mind negotiating over price

(D) information found on the internet often does not reflect sales promotions at individual retail locations

(E) several retailers that compete directly with CarStore have adopted “customer-centered” sales approaches

thkkrpratik · Answer

The paragraph suggests that CarStore has decided to move toward a less aggressive sales approach. This suggests that their earlier approach would have been very aggressive and as a result, sales personnel aggressively sold automobiles and add-on features. They were accustomed to this approach. However, as consumers are now more aware, they may be put off by such tactics. Thus, CarStore is having mandatory training as the 10 years of experience was of a different strategy that has stopped working.

Option A

Shreya1211 · Answer

The paragraph says that CarStore is moving towards a less aggressive sales approach and for that it has decided to arrange a trainer program for its sales personnel. It also mentions that these sales personnel have an average of 10 years of experience each. The questions task is to fill the blank by stating what can be the reason behind introducing this training program.

Lets check the options now to find the best answer for this reasoning. Keep in mind, before deciding on one option, make sure to eliminate all the other 4.

If the personnel were historically specialized in aggressively selling automobiles and add-on features, then CarStore's new training program makes sense (as it has decided to move toward a less aggressive sales approach). This new training will help the personnel adapt to this new approach.  This option looks promising, but lets check other options as well.

This option has absolutely nothing to do with the reasoning. Out of scope. Eliminate.

No where in the reasoning we can find about negotiation over price. Out of scope. Eliminate

If this is true, does it answer our question of why Carstore is implementing this new training program for its sales personnel? No. Eliminate

We dont know if CarStore's exsisting approach is Customer Centered or not. This option does not fairly justify CarStore's new approach towards implementing mandatory training program for sales personnel. Eliminate.

So, the answer is A

Hope this helps !

Feb2024 · Answer

IanStewart   MartyMurray   KarishmaB   GMATNinja

Hello Experts! Can you please explain why Choice D is incorrect?

Is it now possible that the customers at CarStore were not pleased with the information the sales personnel were sharing when they visited the car store because it was no in sync with  certain models and detailed specifications in their mind  and so, the training program was held to educate the sales personnel on what's available on internet.

Thanks in Advance!!

With information readily available on the internet, consumers now ofte

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