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WaterFlowsUp
Updated on: 08 Apr 2020, 06:03
Originally posted by WaterFlowsUp on 21 Nov 2014, 13:13.
Last edited by Sajjad1994 on 08 Apr 2020, 06:03, edited 2 times in total.
Last edited by Sajjad1994 on 08 Apr 2020, 06:03, edited 2 times in total.
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C
Be sure to select an answer first to save it in the Error Log before revealing the correct answer (OA)!
Difficulty:
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Question Stats:
91% (01:38) correct
9%
(01:50)
wrong
based on 1749
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After its customers complained about being pressured to buy unneeded insurance, an insurance agency stopped rewarding its agents for high sales volume and instead have them bonuses for high levels of customer satisfaction. Under this new plan, both customer satisfaction and the insurance agency's sales increased.
Each of the following, if true, helps to explain how the change in incentives for agents could have
resulted in increased sales EXCEPT:
A. Customers were so pleased that the insurance agency had responded to their complaints that they recommended the agency to their friends.
B. Agents listened more closely to customers of long standing and were able to sell them additional insurance policies that met new needs.
C. Agents more frequently postponed completing the attendant paperwork even after the terms for an insurance policy were settled to the satisfaction of the client.
D. Dissatisfied customers of other agencies, attracted by the reports of the change in agency policy, became customers of the agency.
E. Having come to trust the increased judiciousness of the agents' recommendations, customers approached the agency to discuss and ultimately to buy more supplementary
insurance than they previously had bought under pressure.
Each of the following, if true, helps to explain how the change in incentives for agents could have
resulted in increased sales EXCEPT:
A. Customers were so pleased that the insurance agency had responded to their complaints that they recommended the agency to their friends.
B. Agents listened more closely to customers of long standing and were able to sell them additional insurance policies that met new needs.
C. Agents more frequently postponed completing the attendant paperwork even after the terms for an insurance policy were settled to the satisfaction of the client.
D. Dissatisfied customers of other agencies, attracted by the reports of the change in agency policy, became customers of the agency.
E. Having come to trust the increased judiciousness of the agents' recommendations, customers approached the agency to discuss and ultimately to buy more supplementary
insurance than they previously had bought under pressure.
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21 Nov 2014, 19:19
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WaterFlowsUp
A. Customers were so pleased that the insurance agency had responded to their complaints
that they recommended the agency to their friends. Referring friends will increase sales
B. Agents listened more closely to customers of long standing and were able to sell them
additional insurance policies that met new needs. Sold additional insurance increase sales
C. Agents more frequently postponed completing the attendant paperwork even after the
terms for an insurance policy were settled to the satisfaction of the client. Nothing related to increase in sales. So C
D. Dissatisfied customers of other agencies, attracted by the reports of the change in agency
policy, became customers of the agency. Other agencies customers attracted towards this. More buying again increase in sales
E. Having come to trust the increased judiciousness of the agents' recommendations,
customers approached the agency to discuss and ultimately to buy more supplementary
insurance than they previously had bought under pressure. Buying more supplementary product. Again increase in sales
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25 Sep 2021, 04:03
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The question: Which point below doesn't help explain why the insurance sales and satisfaction increased.
A. Customers were so pleased that the insurance agency had responded to their complaints that they recommended the agency to their friends.
Yes Explains that satisfied customers recommended to others, therefore selling more.
B. Agents listened more closely to customers of long standing and were able to sell them additional insurance policies that met new needs.
Yes Explains through listening to long standing customers closely, they met their needs better with additional policies.
C. Agents more frequently postponed completing the attendant paperwork even after the terms for an insurance policy were settled to the satisfaction of the client.
No Unrelated to sales increase. Delaying paperwork won't help increase sales. Correct Answer
D. Dissatisfied customers of other agencies, attracted by the reports of the change in agency policy, became customers of the agency.
Yes Explains, Customers attracted by policy, and better satisfied.
E. Having come to trust the increased judiciousness of the agents' recommendations, customers approached the agency to discuss and ultimately to buy more supplementary
insurance than they previously had bought under pressure.
Yes Explains, Customers attracted by increased judiciousness and satisfied more.
Therefore C.
A. Customers were so pleased that the insurance agency had responded to their complaints that they recommended the agency to their friends.
Yes Explains that satisfied customers recommended to others, therefore selling more.
B. Agents listened more closely to customers of long standing and were able to sell them additional insurance policies that met new needs.
Yes Explains through listening to long standing customers closely, they met their needs better with additional policies.
C. Agents more frequently postponed completing the attendant paperwork even after the terms for an insurance policy were settled to the satisfaction of the client.
No Unrelated to sales increase. Delaying paperwork won't help increase sales. Correct Answer
D. Dissatisfied customers of other agencies, attracted by the reports of the change in agency policy, became customers of the agency.
Yes Explains, Customers attracted by policy, and better satisfied.
E. Having come to trust the increased judiciousness of the agents' recommendations, customers approached the agency to discuss and ultimately to buy more supplementary
insurance than they previously had bought under pressure.
Yes Explains, Customers attracted by increased judiciousness and satisfied more.
Therefore C.
