Calculator didn't show during DI section of the GMAT Focus online

Question

Hi,

I wanted to ask if anyone had the same problem or anyone knows what the problem could have been...

So I have just taken the GMAT focus edition online today and for the  Data Insights  section there was  no calculator available . I did see the whiteboard symbol and could use it, but there wasn't a calculator symbol anywhere on the screen! When I clicked the "help" icon, it said that the calculator symbol should be on the lower left of the screen. But it wasn't... It really messed up my DI score because due to that I lost a lot of time and started panicking a bit.

Did anybody have the same experience or does anybody know what the problem could have been?

Best
Theo

GmatKnightTutor · Answer

Consider requesting a refund/free rescheduling from GMAC. If you brought it up with the proctor, you could mention that, too.

frankie.c21 · Answer

I just took my exam and had the exact same issue. I have called and emailed customer care, other people have experienced this issue and they are deciding on a resoltuion at the moment.

My exam also froze during the DI section and I lost 12 minutes.

Archit3110 · Answer

Did you raise concern with proctor ?

File a complaint wity gmac via customer care

Posted from my mobile device

bb · Answer

Wow! Weird. Thank you for reporting this!
I have not seen this issue reported - I would definitely notify GMAC so that they could fix it and also hopefully provide you with a free retest

AjiteshArun · Answer

Hi theo131 and frankie.c21,

Thank you for reporting this. Did either of you receive a refund/free retake?

namratakamat14 · Answer

Hi Theo
Even I faced the same issue during my recent appointment and I did bring it up with the proctor he suggested for the reschedule of the exam and the appointment was cancelled

Su7sH · Answer

I took my exam online on 12th March, raised a request right away and got a reply from the GMAC on 15th March which acknowledged the problem. They are willing to offer a free retake in test centre which will bypass the 16th day retake rule. Attaching their reply https://gmatclub.com/forum/download/file.php?id=81785 GMAT-Club-Forum-8hhv8njs.jpeg

jblu42 · Answer

For those who had the same issue, did you receive an official score report before the score was cancelled? I took the exam on 3/17, notified the proctor (and customer support that evening), and then received an email the next morning that my issue was under review and would be resolved within 5 days. I have yet to receive a follow-up resolution to that email, but I just received an offical score report, which is really confusing. Would appreciate some help/insight from others!

Su7sH · Answer

Please check the green markings. https://gmatclub.com/forum/download/file.php?id=81788 GMAT-Club-Forum-h9bj9uek.jpeg

jblu42 · Answer

Thanks Su7sH. I’m assuming this means you received an official score report before having your test result deemed a “Technical Error” too?

Posted from my mobile device

Su7sH · Answer

jblu42  Yes! It will get invalid once you opt for the voucher for retake (this is what the latest mail says). For now I can see it as I havent received a voucher yet.

jblu42 · Answer

Wow. So you took your exam on March 12th and a week later you STILL haven't received a retake voucher? That's awful.

Su7sH · Answer

Yes but considering the fact that I havent been too proactive in replying to their follow up mails you can consider a delay of a day at max in my case! Also, theres Weekends and all so I guess thats another consideration

Posted from my mobile device

Posted from my mobile device

GMATCoachBen · Answer

Sorry to hear that this happened to you!

It happened to one of my students too recently, and she got the following email offering a voucher and waiver on the 16-day waiting period:

theo131 · Answer

Hi you all and thanks for commenting! I now got a voucher for the online Edition as they say that the issue was solved.

hmv1008 · Answer

Hey! Thanks for the update. What was the response time between agreeing to the voucher and them sending you it?

hmv1008 · Answer

Sorry if I wasn't clear before, but how many hours/days after you chose did they send you the voucher details? I told them yesterday to send me a voucher, but unfortunately still have not heard back.

theo131 · Answer

Sorry, my bad. Misread your question. I chose yesterday. So they needed approximately 20 hours to send the voucher details to me. Fingers crossed that you will also hear back today!

Hadi777 · Answer

Hi everyone,

I have experienced the same issue as some of you have mentioned: when I took the GMAT Focus on March 17, there was no calculator on my screen for the DI section.

Do you guys have any recommendations with what to do? I've tried emails, but still haven't gotten any response from anyone yet. Did you get a reply from the customercare email?

I am not sure who to call either, especially since the few numbers I've tried to call were simply not available.

If you guys have any suggestions, any advice, please help!

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Calculator didn't show during DI section of the GMAT Focus online

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