idcandy
He also did mention the signature requirement and asked me to provide a mailing address where I could be sure someone would be available to sign for it.
I've been anguished by this requirement for as long as I've been living in my current townhouse. UPS sucks so bad about this that I wrote a letter to Amazon asking them to stop using UPS. Here's what I've been able to gather: if you live in a multi-unit housing type (like in a townhouse, condo, or apartment), UPS is always going to require a signature (though FedEx and USPS don't). If you live in a single-family detached house, it's likely the driver will be OK to leave a parcel without a signature UNLESS the sender paid extra to guarantee that it would be signed for upon receipt (I can't imagine Ross's literature vendor would pay extra for something like that).
I have to believe that you can always pick it up at the UPS distribution center regardless of whether the sender paid for the signature requirement; I've been to my local UPS distro many times, and it's never been a problem.
UPS makes 3 attempts at delivery before they send it back. If you need to pick it up at the distribution center, you'll need to request that they hold it there for you before the third attempt.