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PalakDiwanji
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Can't access official mocks 02 Nov 2020, 07:11
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Hi,

Is anyone else facing any issue with the mocks on mba.com? I was re-taking the 6th mock, and after I completed the verbal and quant sections, the software failed to load the first IR questions. I cleared my browsing data, restarted chrome and logged out – did everything basically – but I can't continue with the exam. I get a message saying 'unable to start the page.'

I then tried to see whether I could access my old mocks, but I get a message saying 'signature verification process failed' or something of the sort.

I tried using a different laptop. Still no luck. I called up customer support, but nobody picked up.

My exam is day after tomorrow and this is such a bad time for something like this to happen lol.

Any help would really be appreciated!
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dedo
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Can't access official mocks 02 Nov 2020, 11:34
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yes i'm facing the same "Signature verification process failed"
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carlygo98
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Can't access official mocks 02 Nov 2020, 12:14
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I'm also facing the same problem of “signature verification process failed”
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ugasra
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Can't access official mocks 02 Nov 2020, 15:55
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Same! Since Sunday 11/01/2020 I have not been able to review my last mock and keep getting the "Signature verification process failed". I have restarted my pc, used a different pc, browser, cleared my browser, and nothing.
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sqiu
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Can't access official mocks 02 Nov 2020, 16:10
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Same!! Took a mock test on Saturday and got a prompt that said session timed out...but fortunately was able to log back in and finish the mock. Been trying to access/review my responses and all i got has been "Signature Verification Process Failed"

I've left a message with GMAC but haven't heard back yet. :'(
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leowyq
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Can't access official mocks 02 Nov 2020, 19:42
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sqiu
Same!! Took a mock test on Saturday and got a prompt that said session timed out...but fortunately was able to log back in and finish the mock. Been trying to access/review my responses and all i got has been "Signature Verification Process Failed"

I've left a message with GMAC but haven't heard back yet. :'(
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Please share with us as soon as GMAC replied, thx
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jmccann
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Can't access official mocks 02 Nov 2020, 20:34
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Having the exact same issue - took a mock on Sunday, 11/1 and currently cannot access it to review. Also receiving the "Signature Verification Process Failed" message
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PalakDiwanji
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Can't access official mocks 02 Nov 2020, 22:42
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I contacted customer support, and I was told there's some technical issue. :/

Posted from my mobile device
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JoshuaM
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Can't access official mocks 03 Nov 2020, 02:56
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PalakDiwanji
I contacted customer support, and I was told there's some technical issue. :/

Posted from my mobile device
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Any clue on when it will get resolved? I have my test on saturday and want to review my last two mocks?
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PalakDiwanji
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Can't access official mocks 03 Nov 2020, 03:02
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JoshuaM, I was told that it usually takes 24–48 hours. My exam is tomorrow and unfortunately the issue still hasn't been resolved.

Posted from my mobile device
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JoshuaM
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Can't access official mocks 03 Nov 2020, 03:26
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PalakDiwanji
, I was told that it usually takes 24–48 hours. My exam is tomorrow and unfortunately the issue still hasn't been resolved.

Posted from my mobile device
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That is frustrating!! All the best for tomorrow!!
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PalakDiwanji
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Can't access official mocks 03 Nov 2020, 03:56
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JoshuaM, thank you haha, hopefully I can contain my nervousness and not freak out.

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AshwinNair
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Can't access official mocks 03 Nov 2020, 05:22
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I'm facing this issue as well. I took the official practice 3 today and, now when I'm trying to access review my responses, an error message is being displayed that says "signature verification process failed". I have intimated the customer support regarding this issue. Hope they respond quickly.
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Mizar18
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Can't access official mocks 03 Nov 2020, 08:53
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Hi, the issue related to "signature verification process failed" has been addressed in this thread:

https://gmatclub.com/forum/signature-ve ... l#p2654528
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YASH750
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Can't access official mocks 04 Nov 2020, 03:35
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PalakDiwanji
Hi,

Is anyone else facing any issue with the mocks on mba.com? I was re-taking the 6th mock, and after I completed the verbal and quant sections, the software failed to load the first IR questions. I cleared my browsing data, restarted chrome and logged out – did everything basically – but I can't continue with the exam. I get a message saying 'unable to start the page.'

I then tried to see whether I could access my old mocks, but I get a message saying 'signature verification process failed' or something of the sort.

I tried using a different laptop. Still no luck. I called up customer support, but nobody picked up.

My exam is day after tomorrow and this is such a bad time for something like this to happen lol.

Any help would really be appreciated!
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This happened with me too.

Here is what i did.

when you get that error , go the the previous web page and try accessing the test , you'll get a similar error. Repeat this process 4-5 times and it should work.

Or else try using in-cognito mode.( this one also worked for me)
also if you're sharing the account with your friend , tell him/her to log out when you use..

reply here once you try , so that even the other could benefit.

Good luck :)
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JoshuaM
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Can't access official mocks 04 Nov 2020, 05:27
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Neither of the solutions you've offered works for me Yash!!

Has anyone else been able to solve it or got a response from gmac?

Posted from my mobile device
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