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youdzi
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Signature Verification Failed 02 Nov 2020, 11:12
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still the same issue. has been 24 hours now.
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akshitab2912
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Signature Verification Failed 02 Nov 2020, 11:27
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Adesuwa
I am getting the same issue as well? please let us know if anyone is able to fix this, thx
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Hey, I am facing the same problem! You could resolve it?
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frombelarus
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Signature Verification Failed 02 Nov 2020, 12:46
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I am not able to access the review tests too!
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Jojogmat
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Signature Verification Failed 02 Nov 2020, 13:03
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Same here.. I called them this morning, apparently they joust found out this monday morning about the issue that started on saturday because they dont work on weekends. They said the tech support team is working on it.. I really hope they fix the problem today
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youdzi
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Signature Verification Failed 02 Nov 2020, 13:11
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Jojogmat
Same here.. I called them this morning, apparently they joust found out this monday morning about the issue that started on saturday because they dont work on weekends. They said the tech support team is working on it.. I really hope they fix the problem today
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Thanks for the update! just wait then!
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ouwhee987
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Signature Verification Failed 02 Nov 2020, 13:13
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Yup, got the same problem after finishing a prac test on Saturday I couldn't review it.
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Mizar18
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Signature Verification Failed 02 Nov 2020, 15:04
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This is the reply I got a few minutes ago from mba customer care:

Thank you for contacting mba.com Customer Care. We apologize for any frustrations you have experienced with the GMAT Official Practice platform. There is a technical issue impacting the Review Exam feature of the Practice Exams, resulting in the error "signature verification process failed". Our team is diligently working to resolve this issue. You will be contacted via email as soon as this issue has been resolved.

We apologize again and thank you for your patience.

Regards,

best,
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SS1995
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Signature Verification Failed 02 Nov 2020, 18:05
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Still facing the same issue! Did any of you get a response to your e-mail to GMAC?
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ET10
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Signature Verification Failed 02 Nov 2020, 19:05
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Still no fix! Tried different browser. Tried clearing cookies. Tried logging out then logging back in. Hopefully it is fixed by tomorrow.
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jv123
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Signature Verification Failed 02 Nov 2020, 23:20
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Same issue here! Just finished Exam 4, I can see my score breakdown in Quant and Verbal. But unable to access 'Review your Responses'
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smac10
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Signature Verification Failed 03 Nov 2020, 00:06
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I wonder if it has to do with daylight savings? Looking at the source code I see the below:
Where the lblError = the Signature Verification Process Failed span id. the GetTimeZoneInfo() method seems to be the only thing calling and catching this lblError label. Since most of the issues have occurred within the last 24/48 hours, I bet there's a piece of code that wasn't updated to account for daylight savings.

</div>
<div class="err_typ">
<span id="lblError">Signature verification process failed</span>
</div>

GetTimeZoneInfo();
try {
$(document).ready(function () {

if ($("#lblError") != null && $("#lblError").innerHTML != "") {
$("#dvLoading").html($("#lblError").html());
$("#divError").hide();
}
});
} catch (e) { }
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prakhar42
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Signature Verification Failed 03 Nov 2020, 00:22
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Yes, even I felt that my score was elevated by 20 points.
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Raves1
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Signature Verification Failed 03 Nov 2020, 01:01
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I got logged out while going through the site and am not even able to login now, restarted the laptop, tried with multiple browsers and wifi speed is also alright.

Is anyone else also facing issues logging in?
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greenbear
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Signature Verification Failed 03 Nov 2020, 01:51
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:thumbsup: maybe you should write to them and they can fix it soon!
I am getting this error since last weekend, GMAT coming soon :D :please:
smac10
I wonder if it has to do with daylight savings? Looking at the source code I see the below:
Where the lblError = the Signature Verification Process Failed span id. the GetTimeZoneInfo() method seems to be the only thing calling and catching this lblError label. Since most of the issues have occurred within the last 24/48 hours, I bet there's a piece of code that wasn't updated to account for daylight savings.

</div>
<div class="err_typ">
<span id="lblError">Signature verification process failed</span>
</div>

GetTimeZoneInfo();
try {
$(document).ready(function () {

if ($("#lblError") != null && $("#lblError").innerHTML != "") {
$("#dvLoading").html($("#lblError").html());
$("#divError").hide();
}
});
} catch (e) { }
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ShwetaSingh1212
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Signature Verification Failed 03 Nov 2020, 03:31
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I am facing this issue since yesterday.Sent mail to support.Just received an automated response :-( My GMAT exam is scheduled for friday :-(
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jonashex
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Signature Verification Failed 03 Nov 2020, 06:52
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vibha31
globaldesi
vibha31
Hello, I took the official GMAT Prep Test 5 last night. I want to check my performance but when I click on 'view performance', I am taken to a page that says 'signature verification failed'

Any idea what the problem is and how it can be fixed?

Thanks!

Posted from my mobile device

Even i started getting this error. For me clearing cookies , and then logout , quit chrome and sometimes restart my machine works.

And after a couple of retires , It goes on it own.



I tried all that but it didn't work. Tried from a different browser as well.
How long did it take for the issue to resolve?
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when I use a different browser the problem disappears
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maxtbk
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Signature Verification Failed 03 Nov 2020, 07:03
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Hi, I have the same problem. Has anyone received a response yet or a solution?
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Mizar18
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Signature Verification Failed 03 Nov 2020, 13:57
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Update from mba customer care support:

Hi

We believe we have identified the issue causing the Signature Verification Process Failed error.

GMAT Official Practice will be unavailable:
While the fix is deployed Wednesday, November 4th 1:30 AM to 4:00 AM US Eastern Time
During monthly maintenance Wednesday, November 4th, 5:30 PM to 10:00 PM US Eastern Time

We apologize for any inconvenience this may cause, we know taking the site down twice in one day is not ideal, but we want to deploy the fix as soon as possible.

Please save your data and logout before the maintenance window. At the start of the update, any active accounts will be logged out and will need to log back in.

After the fix is deployed, if you are still receiving the error:

Close all GMAT Official Practice tabs on all of your devices
Clear your cookies/cache - When clearing your browsing data, please ensure you have All Time (if using Google Chrome) selected
Close your browser and re-open a new one
Login to your mba.com account.
Access GMAT Official Practice


If the above does not work, to troubleshoot this matter, please provide the below information:


1. Browser Used
2. Screenshot of error (if possible)
3. Your location
4. Internet Connection
5. Operating System and version (screenshot, if possible)


Best,
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ianjhoom
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Signature Verification Failed 03 Nov 2020, 15:58
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Great! Thank you so much for the update.
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Signature Verification Failed 03 Nov 2020, 16:07
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Thank you Mizar18 for sharing!
Sorry, I have hoped that they would fix the issue sooner!

Usually when mba.com goes down, I open up GMAT Club Tests for those who are taking the test very soon. While technically it is not down, it kind of is, so I am opening up GMAT Club tests for 24 hourts. This means everyone has unlimited usage of GMAT CLub tests for 24 hours. You can take unlimited tests, quizzes, etc and review everything BUT once the 24 hours is over, the tests will be locked and you won't be able to review without a subscription, so do your review until 3 PM Pacific on Wednesday (about the time GMAC should open their tests back up for review)

P.S. This is not supposed to be an evil catch.... FYI - getting a subscription is fairly easy. You can get it for 7 days by just following our YouTube channel or if you have purchased a course from one of the companies here. You can apply for a free 3-month access.
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