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Abhi077
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25 Mar 2020, 00:21
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C
Be sure to select an answer first to save it in the Error Log before revealing the correct answer (OA)!
Difficulty:
35%
(medium)
Question Stats:
73% (02:01) correct
27%
(02:27)
wrong
based on 259
sessions
History
Date
Time
Result
Not Attempted Yet
Due to efficiency concerns, store management is thinking about pulling employees from longer, eight-hour shifts and assigning them to shorter shifts of four or five hours, coinciding with periods of peak customer traffic. It makes little sense to change schedules like this, however, as studies have shown that customers are less satisfied when they shop at stores whose employees work abbreviated hours.
A customer unsatisfied when shopping during peak hours is unlikely to remain a customer for very long.
Which of the following, if true, most strengthens the argument given?
A. An employee who works exclusively during peak hours will usually perform her job to the best of her abilities, regardless of whether her hours are abbreviated.
B. Even when they are aware of abbreviated hours, customers express little interest in the ways the stores they shop at are managed.
C. Employees working abbreviated hours often feel slighted by their employers and become less motivated to do their jobs well as a result.
D. The employees who quit after having their hours reduced are often the employees who score the lowest on their annual performance evaluations.
E. Customer satisfaction has a negligible impact on rates of customer retention
A customer unsatisfied when shopping during peak hours is unlikely to remain a customer for very long.
Which of the following, if true, most strengthens the argument given?
A. An employee who works exclusively during peak hours will usually perform her job to the best of her abilities, regardless of whether her hours are abbreviated.
B. Even when they are aware of abbreviated hours, customers express little interest in the ways the stores they shop at are managed.
C. Employees working abbreviated hours often feel slighted by their employers and become less motivated to do their jobs well as a result.
D. The employees who quit after having their hours reduced are often the employees who score the lowest on their annual performance evaluations.
E. Customer satisfaction has a negligible impact on rates of customer retention
Source - Ready4Gmat
28 Mar 2020, 08:09
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We were given in the statement that abbreviated shifts will increase efficiency of the store.
But, customer satisfaction is directly proportional to store's shift hours.
Also given is that customer retention is directly proportional to customer satisfaction
Let's consider answer choices keeping in mind above stated facts:
A. An employee who works exclusively during peak hours will usually perform her job to the best of her abilities, regardless of whether her hours are abbreviated. No mention of the customer satisfaction / retention.Mild weakener iw would say. A is out.
B. Even when they are aware of abbreviated hours, customers express little interest in the ways the stores they shop at are managed. Well that shatters the very purpose of the argument which relates customer satisfaction with the way the shop operates. Definitely not a strengthener. B is out too
C. Employees working abbreviated hours often feel slighted by their employers and become less motivated to do their jobs well as a result. This one says that employees become less motivated /less efficient by working abbreviated hours.Not a true strengthener but better than A & B definitely . Will keep C.
D. The employees who quit after having their hours reduced are often the employees who score the lowest on their annual performance evaluations. Totally unrelated to above mentioned facts. we don't care about who leaves and who stays in the job. D is out
E. Customer satisfaction has a negligible impact on rates of customer retention. This is strong weakener as compare to A and B as it directly refutes one of the mentioned fact. E is out too
Hence , C is our answer.
Dear GMATNinja am i right in saying that C is not that good strengthener and that its just better than other 4?
But, customer satisfaction is directly proportional to store's shift hours.
Also given is that customer retention is directly proportional to customer satisfaction
Let's consider answer choices keeping in mind above stated facts:
A. An employee who works exclusively during peak hours will usually perform her job to the best of her abilities, regardless of whether her hours are abbreviated. No mention of the customer satisfaction / retention.Mild weakener iw would say. A is out.
B. Even when they are aware of abbreviated hours, customers express little interest in the ways the stores they shop at are managed. Well that shatters the very purpose of the argument which relates customer satisfaction with the way the shop operates. Definitely not a strengthener. B is out too
C. Employees working abbreviated hours often feel slighted by their employers and become less motivated to do their jobs well as a result. This one says that employees become less motivated /less efficient by working abbreviated hours.Not a true strengthener but better than A & B definitely . Will keep C.
D. The employees who quit after having their hours reduced are often the employees who score the lowest on their annual performance evaluations. Totally unrelated to above mentioned facts. we don't care about who leaves and who stays in the job. D is out
E. Customer satisfaction has a negligible impact on rates of customer retention. This is strong weakener as compare to A and B as it directly refutes one of the mentioned fact. E is out too
Hence , C is our answer.
Dear GMATNinja am i right in saying that C is not that good strengthener and that its just better than other 4?
29 Mar 2020, 04:34
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A. This weakens the argument.
B. This means that customer doesn’t care whether there are employees or not.
C. If the employee is unmotivated, customer satisfaction might be affected. Good.
D. The low score doesn’t say anything about the interaction b/w employee and customer.
E. This weakens the argument.
Posted from my mobile device
B. This means that customer doesn’t care whether there are employees or not.
C. If the employee is unmotivated, customer satisfaction might be affected. Good.
D. The low score doesn’t say anything about the interaction b/w employee and customer.
E. This weakens the argument.
Posted from my mobile device
