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For security reasons, your session has been inactivated. This typicall

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panda21
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For security reasons, your session has been inactivated. This typicall [#permalink] New post   23 Aug 2022, 19:14
For security reasons, your session has been inactivated. This typically occurs when no activity has been detected for a certain period of time. Please close your browser and start over.


I kept trying to register for the exam and this error ^ showed up after I entered my payment information. I kept trying a couple times and now I see Pearson VUE charging my card numerous times for the different attempts even though this error showed up. What should I do?
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desertEagle
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Re: For security reasons, your session has been inactivated. This typicall [#permalink] New post   23 Aug 2022, 20:04
panda21 wrote:
For security reasons, your session has been inactivated. This typically occurs when no activity has been detected for a certain period of time. Please close your browser and start over.


I kept trying to register for the exam and this error ^ showed up after I entered my payment information. I kept trying a couple times and now I see Pearson VUE charging my card numerous times for the different attempts even though this error showed up. What should I do?


email customer service via email given at mba.com. Also you can call them and tell them your problem.
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PV7
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Re: For security reasons, your session has been inactivated. This typicall [#permalink] New post   23 Aug 2022, 22:51
Hi Panda21!

The way payment system works is that as soon as you authorize a transaction/ opt for a transaction a timer starts for 15 minutes at max. In that small window if you have weak connection for any other reason, if you try and authorize multiple time, those many number of requests will be raised. This is very normal.

So what you can do is give a break of at least an 1hr after your first unsuccessful attempt before going for a second attempt.

Hope this helped you and please hit that kudos button to help me in preparation too.

Thanks!
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kntombat
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Re: For security reasons, your session has been inactivated. This typicall [#permalink] New post   24 Aug 2022, 04:27
panda21

I can understand where you are coming from, the same issue has happened to me two days in a row.
I really do not understand what does Pearson VUE want, more and more people are shifting to the GRE and they can't even get their payment gateway right.

PV7

My internet connection is working fine today, and was working fine yesterday, but the same issue has happened again.
So I really do not think it is something that is got to do with us.

I did reach out to customer service yesterday for that issue and haven't heard back from them yet.
bb and other moderators any tips ?
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Sreepriyapk
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Re: For security reasons, your session has been inactivated. This typicall [#permalink] New post   26 Aug 2022, 01:32
Hi! I faced the same issue and I have been trying to register since 23rd Aug, and I even reached out to the customer service but nothing worked out for me, but today I tried registering from another laptop and internet connection and it worked out somehow. However, I am unsure if the website is up again or was it because I used a different laptop (probably in my laptop browser there was some blocker which wasn't allowing me to make the payment internationally). I would recommend you to try a different laptop and internet service.
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panda21
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Re: For security reasons, your session has been inactivated. This typicall [#permalink] New post   29 Aug 2022, 20:08
1
Kudos
Registration finally worked but they haven’t done anything about the extra times I was charged and it’s been 3 business days…

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Re: For security reasons, your session has been inactivated. This typicall [#permalink]
29 Aug 2022, 20:08

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