GMAC cancelled my exam. Why?

Question

PLEASE HELP!

Hi Team,
I registered to give GMAT on 28th April. But today I received an email from the GMAT team that my exam must be rescheduled.
But, then I received a follow up email in which they cancelled my exam and mentioned that I have cancelled it and since I cancelled it, they will refund me partial amount.
Have anyone else faced this situation before, and can someone please help me what can I do now?
Thanks a lot in advance.

ScottTargetTestPrep · Answer

I would reach out to the folks at GMAC right away to see if you can get any additional information.

kingbucky · Answer

I’d call GMAC’s customer service ASAP—Indian contact info is on mba.com. 
Tell them you got contradictory emails and didn’t cancel. Push for a free reschedule since it’s their mistake. Log into your account to see if the cancellation’s processed or if you can rebook. Save those emails for evidence. 
You’ve got this—stay calm and get it fixed quick!

smithgmat123 · Answer

I'm sorry to hear about the difficulties you're experiencing with your GMAT exam scheduling. It sounds like there has been a misunderstanding or administrative error regarding the cancellation of your exam. The first step you should take is to contact GMAT Customer Service immediately to clarify the situation. Explain that you did not initiate the cancellation and provide any relevant correspondence or documentation you have to support your case. Ask for a detailed explanation of why your exam was canceled and request that they reinstate your exam date if possible. It's important to keep all emails and any other communications you have received from the GMAT team, as this will help you provide evidence if there is any dispute. Additionally, log into your GMAT account to verify the status of your exam registration and any refund details. If the initial customer service representative cannot resolve the issue, ask to speak with a supervisor or manager, as escalating the matter can sometimes lead to a quicker resolution. You might also consider checking forums like GMAT Club or other online communities to see if others have faced similar issues and how they resolved them. If the cancellation cannot be reversed, try to reschedule the exam for the nearest available date that works for you. Staying calm and persistent in your communication can help resolve the situation more effectively. If the issue is not resolved and you believe there has been a significant error or injustice, you might consider seeking legal advice, especially if the cancellation affects your application timelines. Good luck, and I hope you can resolve this issue quickly and get back on track with your GMAT preparation.

bhargavhhhhhhhh · Answer

Contact customer support, and explain they might help.

Gmat750aspirant · Answer

Why they are not refunding complete amount because they are the one who cancelled the exam right?

NextstopISB · Answer

Try connecting with GMAT customer support

Yacine1 · Answer

Hello guys, I took the GMAT Focus Online and I got a good score. Two weeks later, I received an email from GMAC Test Security accusing me of using a mobile phone, and they cancelled my score. I submitted an appeal, and now I am waiting for their decision. I swear I did not use any phone during the exam. The proctor asked me to place my phone on the sofa behind me, and I followed that instruction exactly. So I really don’t understand why this happened.
In my appeal, I provided several pieces of evidence that demonstrate my seriousness and compliance:

My official GMAT practice test score, completed on their platform shortly before the exam, is almost identical to my real score. This demonstrates consistent and genuine performance.
The proctor confirmed that my environment was compliant.
During the room scan, the proctor specifically instructed me to place my phone on the sofa, away from my desk and in clear view.
I followed this instruction exactly and never touched or approached the phone for the rest of the exam. No warnings of any kind were issued.
I completed paid GMAT preparation courses (Udemy) as part of a long-term and structured preparation.
the only Respondus log file available locally after my session.
It shows a normal start-up with no errors or alerts. I understand that the complete security and device logs are stored server-side by Respondus, and I kindly request that those be reviewed as part of this appeal.
What do u think please ?

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GMAC cancelled my exam. Why?

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