Here, we have to closely look at the arrows to see the flow of information.
1. If the company cannot invest in technology, it can still improve customer satisfaction by
Training experts to improve their capabilitiesIf we look at the chart, options A, B, & C have a dependency on
invest in technology. In the question, it is mentioned that
the company cannot invest in technology. In that case, we have to look for an option that does not have a dependency on investing in technology.
Option D comes as a part of "Improve content, subject matter and technology efficiency".
Improve content, subject matter and technology efficiency
--> Train experts to respond efficiently
--> Reduce time to answer questions
--> Improve Customer Satisfaction.
Answer D2. Improve time to answer questions = Reduce time to answer questions.
We want to identify which one the company should not invest in.
Options A, B & D have a dependency on "reduce time to answer questions". So, the company should not invest in
Adding more pages if the company is aiming to improve its time to answer questions.
Answer C _________________