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lavanya.18
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Schools: ESSEC MiM "27 HEC MiM "27 IE LBS MiM "26 INSEAD MiM "26
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GMAT Exam Server Issue at Pearson Center (Gurugram) Seeking Advice 22 Oct 2024, 07:33
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Hi all,

I wanted to share my experience from yesterday at the Pearson Center in Gurugram and get some advice on how to proceed.

I had a GMAT appointment at 2:15 PM and arrived at the venue around 1:40 PM. By 1:55 PM, the staff informed me that there might be a delay due to a technical issue and that my exam could start later than scheduled. I waited anxiously, already feeling the usual pre-exam stress but now with the added worry of whether the exam would even begin on time.

By 2:30 PM, they asked me to sit at my assigned seat and tried to start the exam, but it was unsuccessful. At 2:47 PM, they informed me that the issue was global and that no GMAT exam could be started at that time. The staff was very professional and apologetic, and they gave me a letter explaining the issue along with a customer care contact number and a case ID.

When I got home, I called GMAT customer care. They said I would receive an email in 2-3 business days, after which I would be able to reschedule my exam for free. However, I’m concerned because something similar happened to a friend of mine whose exam stopped midway through a section. They didn’t receive the promised email, and after 5 days of waiting, they had to call again before they were finally able to reschedule.

I’m feeling pretty stressed out about this whole situation because I have several university applications due by November, and this delay is making it harder for me to focus on both the applications and my GMAT preparation.

Does anyone have advice on how to handle this? Should I call them sooner if I don’t get an email within 2-3 business days? How can I avoid letting this situation demotivate me? I’m feeling stuck, and any tips on how to move forward would be really appreciated!

I really appreciate any help that can be provided. Thanks!
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AjiteshArun
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GMAT Focus 1: 715 Q83 V90 DI83
GMAT 1: 780 Q50 V51
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GMAT Exam Server Issue at Pearson Center (Gurugram) Seeking Advice 22 Oct 2024, 20:36
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lavanya.18
Hi all,

I wanted to share my experience from yesterday at the Pearson Center in Gurugram and get some advice on how to proceed.

I had a GMAT appointment at 2:15 PM and arrived at the venue around 1:40 PM. By 1:55 PM, the staff informed me that there might be a delay due to a technical issue and that my exam could start later than scheduled. I waited anxiously, already feeling the usual pre-exam stress but now with the added worry of whether the exam would even begin on time.

By 2:30 PM, they asked me to sit at my assigned seat and tried to start the exam, but it was unsuccessful. At 2:47 PM, they informed me that the issue was global and that no GMAT exam could be started at that time. The staff was very professional and apologetic, and they gave me a letter explaining the issue along with a customer care contact number and a case ID.

When I got home, I called GMAT customer care. They said I would receive an email in 2-3 business days, after which I would be able to reschedule my exam for free. However, I’m concerned because something similar happened to a friend of mine whose exam stopped midway through a section. They didn’t receive the promised email, and after 5 days of waiting, they had to call again before they were finally able to reschedule.

I’m feeling pretty stressed out about this whole situation because I have several university applications due by November, and this delay is making it harder for me to focus on both the applications and my GMAT preparation.

Does anyone have advice on how to handle this? Should I call them sooner if I don’t get an email within 2-3 business days? How can I avoid letting this situation demotivate me? I’m feeling stuck, and any tips on how to move forward would be really appreciated!

I really appreciate any help that can be provided. Thanks!
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Hi lavanya.18,

Yes, you should call them up as soon as possible (1 business day). Even if you don't see an option to schedule an appointment on your mba.com account, they may be able to do it for you.

All the best.
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