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23 Dec 2020, 11:02
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I took the GMAT online this past weekend and during the verbal section the test froze on the last 4 questions which were part of an RC. My time left went from 4minutes and change to 1 minute and 10 seconds after they unfroze the exam causing me to guess on the last 4 which definitely impacted my score. I reported the incident to Pearson and they've created a case.
Has anyone had any similar scenarios and what the outcome was after the investigation?
Has anyone had any similar scenarios and what the outcome was after the investigation?
23 Dec 2020, 13:42
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abalodi
Hello, abalodi. Sorry to hear about your unfortunate GMAT Online experience. So close! You have done everything you should have to follow up, and from what I have read in the GMAT Online master thread, particularly more recent posts by sebo08 from the bullet points of that main list, you should be granted the opportunity to retake the exam (without paying additional fees).
Good luck. I hope you will update the community once you hear back from Pearson
- Andrew
23 Dec 2020, 21:21
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Hi abalodi,
With these sorts of 'technical issues', there's a reasonable chance that you will be given a free retest, although that 'resolution' is not guaranteed to occur. That all having been said, since this was the At-home version of the GMAT and this issue occurred at the END of the Verbal section (re: you had already completed the Quant section), the impact on your Overall Score MIGHT have been minimal. Obviously, getting 4 questions wrong in a row would hurt your Score, but one (or more) of those questions could have been Experimental (meaning that it/they did NOT count towards your Score at all) and you may have actually correctly answered one (or more) of those questions. This is meant to say that if you were really unhappy about this Score result (and/or you significantly under-performed), then there are far more factors to consider than just losing those 3 minutes near the end of the Verbal section on Test Day.
In another thread (here: https://gmatclub.com/forum/out-of-gmat- ... 43187.html), I posted a few questions about your studies and goals that we should discuss before you schedule your next attempt. While this recent issue was clearly frustrating, it's worth noting that the GMAT is still the same consistent, predictable Exam that it's always been - so you CAN train to score at a higher level.
GMAT assassins aren't born, they're made,
Rich
With these sorts of 'technical issues', there's a reasonable chance that you will be given a free retest, although that 'resolution' is not guaranteed to occur. That all having been said, since this was the At-home version of the GMAT and this issue occurred at the END of the Verbal section (re: you had already completed the Quant section), the impact on your Overall Score MIGHT have been minimal. Obviously, getting 4 questions wrong in a row would hurt your Score, but one (or more) of those questions could have been Experimental (meaning that it/they did NOT count towards your Score at all) and you may have actually correctly answered one (or more) of those questions. This is meant to say that if you were really unhappy about this Score result (and/or you significantly under-performed), then there are far more factors to consider than just losing those 3 minutes near the end of the Verbal section on Test Day.
In another thread (here: https://gmatclub.com/forum/out-of-gmat- ... 43187.html), I posted a few questions about your studies and goals that we should discuss before you schedule your next attempt. While this recent issue was clearly frustrating, it's worth noting that the GMAT is still the same consistent, predictable Exam that it's always been - so you CAN train to score at a higher level.
GMAT assassins aren't born, they're made,
Rich
