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# GMATPrep licenses getting deleted from MAC post restart

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Intern
Joined: 20 Nov 2017
Posts: 7

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01 Dec 2017, 00:16
My GMATPrep licenses are getting deleted from the software every time I restart my laptop and now the packs won't even activate, did anyone else face the same issue ? Please help, have my GMAT very soon.
Board of Directors
Status: Stepping into my 10 years long dream
Joined: 18 Jul 2015
Posts: 3626

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01 Dec 2017, 00:43
Hi AAhuja ,

I would prefer sending an email to GMAC customer support asap and seek help.

All the best
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Intern
Joined: 20 Nov 2017
Posts: 7

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01 Dec 2017, 00:48
Thanks man, I have shared a mail with them but considering that a weekend is coming up, I am not that much optimistic about it :'(.
Intern
Joined: 20 Nov 2017
Posts: 7

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04 Dec 2017, 11:22
Are there any GMAT Prep representatives on this website ?
Founder
Joined: 04 Dec 2002
Posts: 17136
Location: United States (WA)
GMAT 1: 750 Q49 V42
GPA: 3.5

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04 Dec 2017, 16:32
AAhuja wrote:
Are there any GMAT Prep representatives on this website ?

Hi. They are no longer actively managing/responding to questions on GMAT Club so you will have to go through the official channels/help line.
P.S. GMAC says that they allow 3 installs of each license so potentially the software was activated 3 times, at which point you have exceeded the activation options.
Sounds like a big glitch and a big issue.... but I never heard of this one before so don't know how to fix it either
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Joined: 15 Jul 2015
Posts: 2015
Location: India
GMAT 1: 780 Q50 V51
GRE 1: Q170 V169

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04 Dec 2017, 19:42
AAhuja wrote:
My GMATPrep licenses are getting deleted from the software every time I restart my laptop and now the packs won't even activate, did anyone else face the same issue ? Please help, have my GMAT very soon.
I'm not very sure about this, and I hope I'm wrong, but from what I've seen (with my students), customer care will not do anything to fix this.

The sooner the GMAC shifts GMATPrep online, the better.
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Intern
Joined: 20 Nov 2017
Posts: 7

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04 Dec 2017, 20:55
I was finally able to get through to them, I have a session planned for 9:00 PM IST. Hopefully it will get resolved today itself. Thank you all for your help.

Regards,

Ankur Ahuja
Re: GMATPrep licenses getting deleted from MAC post restart &nbs [#permalink] 04 Dec 2017, 20:55
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# GMATPrep licenses getting deleted from MAC post restart

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