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AAhuja
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GMATPrep licenses getting deleted from MAC post restart 01 Dec 2017, 01:16
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My GMATPrep licenses are getting deleted from the software every time I restart my laptop and now the packs won't even activate, did anyone else face the same issue ? Please help, have my GMAT very soon.
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abhimahna
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GMATPrep licenses getting deleted from MAC post restart 01 Dec 2017, 01:43
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Hi AAhuja ,

I would prefer sending an email to GMAC customer support asap and seek help.

All the best :)
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AAhuja
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GMATPrep licenses getting deleted from MAC post restart 01 Dec 2017, 01:48
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Thanks man, I have shared a mail with them but considering that a weekend is coming up, I am not that much optimistic about it :'(.
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AAhuja
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GMATPrep licenses getting deleted from MAC post restart 04 Dec 2017, 12:22
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Are there any GMAT Prep representatives on this website ?
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Active GMAT Club Expert! Tag them with @ followed by their username for a faster response.
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GMATPrep licenses getting deleted from MAC post restart 04 Dec 2017, 17:32
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AAhuja
Are there any GMAT Prep representatives on this website ?
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Hi. They are no longer actively managing/responding to questions on GMAT Club so you will have to go through the official channels/help line.
P.S. GMAC says that they allow 3 installs of each license so potentially the software was activated 3 times, at which point you have exceeded the activation options.
Sounds like a big glitch and a big issue.... but I never heard of this one before so don't know how to fix it either :(
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GMAT Focus 1: 715 Q83 V90 DI83
GMAT 1: 780 Q50 V51
GRE 1: Q170 V169
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GMATPrep licenses getting deleted from MAC post restart 04 Dec 2017, 20:42
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AAhuja
My GMATPrep licenses are getting deleted from the software every time I restart my laptop and now the packs won't even activate, did anyone else face the same issue ? Please help, have my GMAT very soon.
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I'm not very sure about this, and I hope I'm wrong, but from what I've seen (with my students), customer care will not do anything to fix this.

The sooner the GMAC shifts GMATPrep online, the better.
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AAhuja
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GMATPrep licenses getting deleted from MAC post restart 04 Dec 2017, 21:55
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I was finally able to get through to them, I have a session planned for 9:00 PM IST. Hopefully it will get resolved today itself. Thank you all for your help.

Regards,

Ankur Ahuja
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