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raunaqkapoor
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I think the OP purchased the book new, activated the Wiley bank a year ago and that online activation just expired. I have a similar issue with a number of my OLD OG's - going back a number of years and there is no clear way to renew the question bank. There is no payment option or any other "renewal" of access. when I click an "expired" product it just reloads the page, so I guess there is NO WAY of renewing or activating the same bank without buying a new copy of the Guide.... or I have not found it either.

This is exactly the issue. even if i buy a new book, data such as flagged questions, history of tests that this version had captured would be lost. this is something Wiley should think about, if a person is buying the book why restrict the online access to 1 year? it just makes my study experience worse and disconnected as now i would have to refer the questions in the book and would have no idea whether i was right/wrong the previous time i did it.
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Hi raunaqkapoor,

Did you end up purchasing a new OG to get another year of online access?
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Hi raunaqkapoor,

Did you end up purchasing a new OG to get another year of online access?

no Scott, i am not planning to buy a new one, i already have the 2019 OG book. i have also solved most of it, the issue is that my progress was in the web tool and that is lost, flagged questions, notes etc.
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raunaqkapoor


no Scott, i am not planning to buy a new one, i already have the 2019 OG book. i have also solved most of it, the issue is that my progress was in the web tool and that is lost, flagged questions, notes etc.

Understood. If you have any further questions feel free to reach out.
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Contact Wiley, they renewed mine for free
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Contact Wiley, they renewed mine for free

Did you ask with a simple, small email? Was it as if Wiley didn't mind renewing it for as long as the consumer wanted?
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sambank1
Contact Wiley, they renewed mine for free

i did contact then via chat, they said this is not possible. can you give me the email id you contacted on?
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sambank1
Contact Wiley, they renewed mine for free

Did you ask with a simple, small email? Was it as if Wiley didn't mind renewing it for as long as the consumer wanted?

yaa, i think so ;) :blushing: :blushing:
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sambank1
Contact Wiley, they renewed mine for free

Did you ask with a simple, small email? Was it as if Wiley didn't mind renewing it for as long as the consumer wanted?

yaa, i think so ;) :blushing: :blushing:

Gmat700Knight sir obviously i did.
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I complained somewhat aggressively on the chat with Wiley customer service... im surprised they didnt let you do it. I complained and they extended mine for another year
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I guess sending a request email might be an easier route?
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Is the online question bank on Wiley's website for OG the same as the questions that are in the book?
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Guys, if i have the OG 2020, can i activate the code in 2021 and it will be 1 year of access or is it just till 2021 irrespective of whether i activate or not

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Hi downbutnotout,

The book doesn't state anything about the code or online access 'expiring', so you will probably be given 1 year of access from the time that you first set up your online Account and log-in. That having been said, you have to be careful about assuming that that access will be available up until you choose to activate it. Those types of Customer Service questions are best answered by Wiley, so you should contact their reps and ask.

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Hi downbutnotout,

The book doesn't state anything about the code or online access 'expiring', so you will probably be given 1 year of access from the time that you first set up your online Account and log-in. That having been said, you have to be careful about assuming that that access will be available up until you choose to activate it. Those types of Customer Service questions are best answered by Wiley, so you should contact their reps and ask.

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Thanks @empowerGmatRich
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Hi.

This can be done by talking to Wiley Customer Care. I connected with the customer care via "Help" window on their "Contact Us" page and got an extension for 6 months FOC. Cheers!
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Hi.

This can be done by talking to Wiley Customer Care. I connected with the customer care via "Help" window on their "Contact Us" page and got an extension for 6 months FOC. Cheers!


Awesome! Glad it is possible. Thanks for sharing. This is a helpful tip!

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