Official Explanation:Last February, during which a coffee shop offered free refills for that month only, the shop experienced its busiest month since opening six months ago. Since in no other way were significant changes made to the operation or marketing of the business, the free refill promotion was entirely responsible for the increase in business.
Which of the following, if true, most seriously weakens the argument above?(A) The coffee shop did not see much change in the amount of business throughout the months preceding last February.(B) Only ten customers who filled out a questionnaire available at the coffee shop said they came to the shop because of the free refills.(C) A bookstore located on the same block as the coffee shop closed their café during the first week of last February.(D) The profit made by the coffee shop last February was slightly less than that of last January.(E) During last February, the coffee shop had more repeat business than it had in any previous month.Question Type: Weaken
Boil It Down: The coffee shop offered free refills à the coffee shop is now the busiest it has ever been à offering free refills was the only factor responsible for increasing business.
Missing Information: Was the free refill promotion the only factor which could have led to this increase in business?
Goal: Find a plausible, alternative explanation as to why the business increased so much during this promotion. Analysis:Our focus is on the last clause of the prompt: “[T]he free refill promotion was entirely responsible for the increase in business.” By claiming that the promotion was entirely responsible, the prompt has made the assumption that nothing else could be responsible. The prompt does claim that no significant changes have been made to the operation or marketing of the business, but is that the only way to increase or decrease business? From your own experiences, you should be able to definitively answer ‘No.’ Brainstorm – draw upon your own experiences. What, other than changes to marketing and operations, could cause an increase in customers? Before even looking at any of the possible answers, you should write down your own prediction. My prediction is that, in February, the coffee shop’s town hosts its annual “Coffee Drinker Enthusiasts Convention” which is attended by thousands of people from all over the world to try new coffee. If this was true, then the increase in business is attributable simply to the fact that there are a lot more coffee drinkers in town than normal. The shop would have more customers, regardless of the free refill promotion.
The prediction does not have to exactly match the answer, and in most cases it won’t. But it helps us understand possible alternative explanations. In the case of my prediction, I would want the correct answer to provide an explanation as to why there are a significant number of extra customers; like in the case of my coffee convention. After we understand our predictions, we break down the possible answer choices:
A) How does this weaken the argument? We need an alternative explanation, and this provides us with nothing. In fact, this would probably strengthen the conclusion. In the prior 5 months, there was little change in business. However, the first month they offer free refills and there is suddenly a large increase in customers? That seems to suggest that the free refill promotion did in fact cause the increase in customers. This is not the answer we are looking for.
B) This is a tricky answer. My guess is that of the wrong answers, this was the most picked by students. Why? Because it could weaken the argument, but only if you assume some facts. Students will see that ‘only 10 customers’ said it was for the free refill promotion, and 10 is a low number, so it wasn’t the promotion. However, that reasoning – just like our prompt – is flawed. If you picked this answer, go back and re-read this answer choice and answer one question: 10 customers, out of how many? We don’t know. What if it was only 10 customers total who filled out the questionnaire? That would mean 100% of those customers came because of the free refills. This would strengthen the argument, not weaken. For this to weaken, you have to assume that a significant number of customers filled out the questionnaire, and we don’t know that for sure. When picking answers, we do not want to assume at all. If we do have to assume, we must minimize our assumptions. This answer choice asks us to assume too much, and that makes it wrong.
C) This is the correct choice. Why is there an increase in customers? Because the customers who went to the other café need a new place to buy coffee. This is our alternative explanation. The closing of the other café was not related to the marketing or operation of our café but would still cause an increase in customers.
D) This is a classic ploy by the LSAT for wrong answers. They switch the topic to something related, but not the same. We are focused on customers. Our prompt never once mentions profit, yet this answer talks about profits. Don’t fall for this trick. More or less profit proves nothing about customers. We are focused on customers. Any conclusion you draw from profits about customers contains an assumption that the two are related. But that is not always true. If the owner charged a million dollars for one coffee and only sold one cup a day, she could make more profit than charging 1 dollar to 100 customers a day. Try not to make any assumptions in choosing an answer.
E) Closer, but we still don’t know how this weakens the prompt. Unlike with answer D, this does not switch the underlying concept, but there is nothing to explain to use why repeat customers is relevant. Again, this answer wants us to make an assumption. It wants us to assume that having more repeat customers would cause an increase in business. But we do not know this is true. If during February, the business had an increase in repeat customers but also had the lowest amount of new customers, then there is no guarantee business actually increased. Plus, this could actually strengthen the argument. Repeat customers tend to be aware of the businesses’ promotions. One could argue that the increase in repeat business was specifically because those customers were aware of the free refill promotion and came back exactly for that. We need to weaken the argument, not strengthen it.
Don’t study for the GMAT. Train for it.