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Never ever opt for Kaplan series, the worst support services

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Manager
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Joined: 10 Sep 2015
Posts: 72
Location: India
Concentration: Finance, Human Resources
GMAT 1: 640 Q47 V31
GPA: 4
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Never ever opt for Kaplan series, the worst support services  [#permalink]

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New post 25 Jul 2018, 00:44
I have a Kaplan active subscription. I used some of the tests last year and want to give them again now after a gap of 6-8 months. Still the subscription is available. When requested to reset the tests, support team from Kaplan told that their technical team will come back to me in 48 hours as they can handle this request. I dont know it theory of time elasticity applies for Kaplan guys but even after 2 weeks, their 48 hours are not over. Also now they stopped replying to mails as well.

Last year also i faces some issues. When GMAC made section selection available, i wanted ti give verbal first, but to my surprise, Kaplan was not having that option at all. On reporting this as a suggestion, I got a reply that they are not sure why this is happening.

Very very frustrated because of such attitude. :x I know posting here will not help much and they will not give a damn, but this post might help to a person who is going to make some purchase. Also i have seen a lot of such posts on the forum.
Can post screenshots of the mail chain if any Kaplan guy has a courtesy to look into this and help me out.
ashutosh423 is my login id in kaplan series.
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Joined: 10 May 2018
Posts: 129
Concentration: Finance, Sustainability
Re: Never ever opt for Kaplan series, the worst support services  [#permalink]

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New post 26 Jul 2018, 11:20
I'm feel for you. Also, I'm curious. Do the Kaplan tests don't have a handy button in the dashboard to reset the question pool like the one in GMATClub tests or GMATPrep for that matter?
asthagupta wrote:
I have a Kaplan active subscription. I used some of the tests last year and want to give them again now after a gap of 6-8 months. Still the subscription is available. When requested to reset the tests, support team from Kaplan told that their technical team will come back to me in 48 hours as they can handle this request. I dont know it theory of time elasticity applies for Kaplan guys but even after 2 weeks, their 48 hours are not over. Also now they stopped replying to mails as well.

Last year also i faces some issues. When GMAC made section selection available, i wanted ti give verbal first, but to my surprise, Kaplan was not having that option at all. On reporting this as a suggestion, I got a reply that they are not sure why this is happening.

Very very frustrated because of such attitude. :x I know posting here will not help much and they will not give a damn, but this post might help to a person who is going to make some purchase. Also i have seen a lot of such posts on the forum.
Can post screenshots of the mail chain if any Kaplan guy has a courtesy to look into this and help me out.
ashutosh423 is my login id in kaplan series.

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Re: Never ever opt for Kaplan series, the worst support services  [#permalink]

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New post 02 Aug 2018, 17:49
1
I'm sorry to hear your request for restored access was not answered promptly. I've looked into it, and it appears your tests have been reset. Please feel free to send me a PM if you have any other issues with accessing your practice tests!

Jennifer


asthagupta wrote:
I have a Kaplan active subscription. I used some of the tests last year and want to give them again now after a gap of 6-8 months. Still the subscription is available. When requested to reset the tests, support team from Kaplan told that their technical team will come back to me in 48 hours as they can handle this request. I dont know it theory of time elasticity applies for Kaplan guys but even after 2 weeks, their 48 hours are not over. Also now they stopped replying to mails as well.

Last year also i faces some issues. When GMAC made section selection available, i wanted ti give verbal first, but to my surprise, Kaplan was not having that option at all. On reporting this as a suggestion, I got a reply that they are not sure why this is happening.

Very very frustrated because of such attitude. :x I know posting here will not help much and they will not give a damn, but this post might help to a person who is going to make some purchase. Also i have seen a lot of such posts on the forum.
Can post screenshots of the mail chain if any Kaplan guy has a courtesy to look into this and help me out.
ashutosh423 is my login id in kaplan series.

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Re: Never ever opt for Kaplan series, the worst support services &nbs [#permalink] 02 Aug 2018, 17:49
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