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New GMATPrep Update version 2.2.306 01 Apr 2013, 05:29
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Re: New GMATPrep Update version 2.2.306 [#permalink] Post 26 Mar 2013, 12:12
I just donwloaded the latest GMAT Prep update. Can someone please confirm that when you close the screen after taking the GMAT Prep CAT, whether you can go back to review all of the questions. Thank you.
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New GMATPrep Update version 2.2.306 01 Apr 2013, 07:57
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greatps24
Hi Rebecca,

Last week, I upgraded my Gmat prep software.
Now, I am not able to access it. It is giving following error:

errorID=3012]
Error #3012: Cannot delete file or directory.
stacktrace: Error: Error #3012: Cannot delete file or directory.

Please help.
Show more


Sorry to hear you are having these errors. Something may have happened in the re-install process. Please try un-installing the software and then re-installing. If your problem still persists, please contact gmatprep@mba.com and someone will help you out. Thanks!
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New GMATPrep Update version 2.2.306 01 Apr 2013, 08:05
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Re: New GMATPrep Update version 2.2.306 [#permalink] Post 26 Mar 2013, 12:12
I just donwloaded the latest GMAT Prep update. Can someone please confirm that when you close the screen after taking the GMAT Prep CAT, whether you can go back to review all of the questions. Thank you.
Show more

Great question. Yes - in the new version you can review the questions once you exit out of the exam.
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New GMATPrep Update version 2.2.306 01 Apr 2013, 08:06
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We put together a blog post with tips on getting the most out of the new GMATPrep software. Take a look! https://officialgmat.mba.com/2013/03/26/ ... fectively/.
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New GMATPrep Update version 2.2.306 03 Apr 2013, 07:29
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Included in the 90 free practice questions are 15 Reading Comprehension ones. In this 15, 2 are easy, 7 are medium, and 6 are hard. When you select a set of questions to answer that include Reading Comprehension the software will group them by reading passage where possible.

Thanks for your question!

rajathpanta
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Sefunmi
Hi Rebecca,

I already have the old version of the GMAT prep with the 404 question pack. My question is this, after downloading the new version will the 404 questions be updated automatically? Or how does it work?

Seunfunmi


Good question. When you upgrade to the latest version of GMATPrep®, your question pack, answer history, practice exam scores etc persist ie you’ll be able to access them all.
The only time this doesn’t apply is if you have decided to uninstall GMATPrep® and opt to delete your history data (a prompt during the uninstall process). Let me know if that makes sense.


Hi Rebeca,

I just have a question. With the new update is it possible to segregate the RC questions?I know that the RC questions are pooled. I would like to know how many questions are there per RC like we see in the OG
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New GMATPrep Update version 2.2.306 03 Apr 2013, 15:47
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Dear All,

I installed and re-installed GMATPrep software (v 2.2.306) many different times. I am a registered user of GMAC site and will be sitting for GMAT very soon. But when I try to open the software it asks me for my GMAC email address and password. I supply this information but the LOGIN button do not activate and completely greyed out.

I tried to re-download multiple times and failed to get it to work.

Any help to this regard will be immensely appreciated.
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New GMATPrep Update version 2.2.306 04 Apr 2013, 09:37
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shuvo0
Dear All,

I installed and re-installed GMATPrep software (v 2.2.306) many different times. I am a registered user of GMAC site and will be sitting for GMAT very soon. But when I try to open the software it asks me for my GMAC email address and password. I supply this information but the LOGIN button do not activate and completely greyed out.

I tried to re-download multiple times and failed to get it to work.

Any help to this regard will be immensely appreciated.
Show more
Sorry to hear you are having trouble with this. First, make sure your login details are correct by logging into your mymba.com account. If your details are correct and you are still having issues, please send an email to gmatprep@gmac.com and someone will work with you to make sure you are able to access GMATPrep. Thanks!
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shuvo0
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New GMATPrep Update version 2.2.306 08 Apr 2013, 12:01
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Dear Rebecca,

I mailed my issue to the email address you provided on 04/05 and have not heard back yet. I have also been corresponding with mba customercare. But I am not being able to get any resolution. I am supplying the same username/password I use to log into my mba account. In the interim, my official test is in 10 days. I would really like to go through the questions on Gmatprep prior to my actual test.

What next step can I take at this point? Thanks so much for all your help.
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New GMATPrep Update version 2.2.306 08 Apr 2013, 12:47
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shuvo0
Dear Rebecca,

I mailed my issue to the email address you provided on 04/05 and have not heard back yet. I have also been corresponding with mba customercare. But I am not being able to get any resolution. I am supplying the same username/password I use to log into my mba account. In the interim, my official test is in 10 days. I would really like to go through the questions on Gmatprep prior to my actual test.

What next step can I take at this point? Thanks so much for all your help.
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Hi Shuvo0,

Please contact socialmedia@mba.com for assistance on this issue.

Thanks,
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New GMATPrep Update version 2.2.306 09 Apr 2013, 15:56
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Hi Rebecca,

Called & got help from GMAC. It was a weird password issue. Guys at GMAC were fantastic! Thanks a bunch...............
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CRWeber
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New GMATPrep Update version 2.2.306 10 Apr 2013, 06:52
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Hi all,

I am currently trying to install the new version of GMAT prep onto my computer but it is taking a VERY long time, stalling around the 90% mark during the "first time initialization" process. It has spent hours at this point, with no visible progress. Is this normal? Or am I missing a step that I need to do before I install this new version?

Thanks for any help.
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New GMATPrep Update version 2.2.306 11 Apr 2013, 13:16
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CRWeber
Hi all,

I am currently trying to install the new version of GMAT prep onto my computer but it is taking a VERY long time, stalling around the 90% mark during the "first time initialization" process. It has spent hours at this point, with no visible progress. Is this normal? Or am I missing a step that I need to do before I install this new version?

Thanks for any help.
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Sorry to hear you are experiencing this! Were you able to download the software?
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New GMATPrep Update version 2.2.306 16 Apr 2013, 14:27
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CRWeber
Hi all,

I am currently trying to install the new version of GMAT prep onto my computer but it is taking a VERY long time, stalling around the 90% mark during the "first time initialization" process. It has spent hours at this point, with no visible progress. Is this normal? Or am I missing a step that I need to do before I install this new version?

Thanks for any help.
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Hi, I have the exact same problem. I'm on a Windows 8 PC, could that be the problem?
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New GMATPrep Update version 2.2.306 22 Apr 2013, 05:57
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greatps24
Hi Rebecca,

Last week, I upgraded my Gmat prep software.
Now, I am not able to access it. It is giving following error:

errorID=3012]
Error #3012: Cannot delete file or directory.
stacktrace: Error: Error #3012: Cannot delete file or directory.

Please help.
Show more

Hi greatps24,

Were you able to resolve the above issue? I am getting the same error.

Hi Rebecca,

I gave the Practice test 1 and clicked the report scores button, after which the software got stuck. Now every time I try and open the software, I get the error 3012 that's shown above.

Could you please advise? I don't want to lose all my information :(
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New GMATPrep Update version 2.2.306 22 Apr 2013, 11:22
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greatps24
Hi Rebecca,

Last week, I upgraded my Gmat prep software.
Now, I am not able to access it. It is giving following error:

errorID=3012]
Error #3012: Cannot delete file or directory.
stacktrace: Error: Error #3012: Cannot delete file or directory.

Please help.

Hi greatps24,

Were you able to resolve the above issue? I am getting the same error.

Hi Rebecca,

I gave the Practice test 1 and clicked the report scores button, after which the software got stuck. Now every time I try and open the software, I get the error 3012 that's shown above.

Could you please advise? I don't want to lose all my information :(
Show more

Please send a screenshot and your contact information to gmatprep@gmac.com and someone will work with you to resolve this. Thank you!
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New GMATPrep Update version 2.2.306 26 Apr 2013, 05:50
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greatps24
Hi Rebecca,

Last week, I upgraded my Gmat prep software.
Now, I am not able to access it. It is giving following error:

errorID=3012]
Error #3012: Cannot delete file or directory.
stacktrace: Error: Error #3012: Cannot delete file or directory.

Please help.
Show more

Sorry to hear you are having problems. We recommend that you do a clean install ie remove the current version and start again.

1. Uninstall the software and, if you don't want to lose your history (practice exams, practice question sessions etc), make sure you indicate that during the uninstall process

2. Reinstall the software (ideally download the software again just in case anything happened to your earlier version)

If, after doing this, you are still getting errors, contact GMATPrep@GMAC.com and make sure you tell us what OS you are using.

Thanks and let me know if that works!

Rebecca
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New GMATPrep Update version 2.2.306 27 Apr 2013, 05:06
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greatps24
Hi Rebecca,

Last week, I upgraded my Gmat prep software.
Now, I am not able to access it. It is giving following error:

errorID=3012]
Error #3012: Cannot delete file or directory.
stacktrace: Error: Error #3012: Cannot delete file or directory.

Please help.

Sorry to hear you are having problems. We recommend that you do a clean install ie remove the current version and start again.

1. Uninstall the software and, if you don't want to lose your history (practice exams, practice question sessions etc), make sure you indicate that during the uninstall process

2. Reinstall the software (ideally download the software again just in case anything happened to your earlier version)

If, after doing this, you are still getting errors, contact GMATPrep@GMAC.com and make sure you tell us what OS you are using.

Thanks and let me know if that works!

Rebecca
Show more

Hi Rebecca,

I have emailed gmatprep@gmac.com on April 23rd with snapshots and details, but haven't received a response yet :(.

I have also tried uninstalling the software and re-installing it -- but it's still throwing the same error.

Is there another way to contact the Tech help?

Thanks!
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New GMATPrep Update version 2.2.306 29 Apr 2013, 10:48
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greatps24
Hi Rebecca,

Last week, I upgraded my Gmat prep software.
Now, I am not able to access it. It is giving following error:

errorID=3012]
Error #3012: Cannot delete file or directory.
stacktrace: Error: Error #3012: Cannot delete file or directory.

Please help.

Sorry to hear you are having problems. We recommend that you do a clean install ie remove the current version and start again.

1. Uninstall the software and, if you don't want to lose your history (practice exams, practice question sessions etc), make sure you indicate that during the uninstall process

2. Reinstall the software (ideally download the software again just in case anything happened to your earlier version)

If, after doing this, you are still getting errors, contact GMATPrep@GMAC.com and make sure you tell us what OS you are using.

Thanks and let me know if that works!

Rebecca

Hi Rebecca,

I have emailed gmatprep@gmac.com on April 23rd with snapshots and details, but haven't received a response yet :(.

I have also tried uninstalling the software and re-installing it -- but it's still throwing the same error.

Is there another way to contact the Tech help?

Thanks!
Show more

Hello,

Please email gmatprep@mba.com to receive assistance on this issue.

Thanks,
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New GMATPrep Update version 2.2.306 02 Jun 2013, 10:44
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Hi,

I just finished my GMATprep2 exam and it went to screen of calculating scores and it stayed there for 45 minutes. So I closed the software and tired opening it hoping that it would have my score but it never opened - it gives me the Error#3012. I googled and see that you had the same issue. Hoping that you got a solution and could help me.

Regards,

Naren
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New GMATPrep Update version 2.2.306 03 Jun 2013, 05:34
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tsnarendran
Hi,

I just finished my GMATprep2 exam and it went to screen of calculating scores and it stayed there for 45 minutes. So I closed the software and tired opening it hoping that it would have my score but it never opened - it gives me the Error#3012. I googled and see that you had the same issue. Hoping that you got a solution and could help me.

Regards,

Naren
Show more

Hello, Naren. I am sorry you experienced this issue. Please contact gmatprep@mba.com. There is a fix for this issue, but we will need to send you a file to download. Again, I apologize for the inconvenience. Thank you.

Rebecca
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