Bunuel
New Sales Manager: The offer management process currently employed by our company is inefficient. In the first step, we send a price indication, and if the customer shows further interest, we send a detailed firm offer in the second step. The initial step demands significant time and effort from our staff, which could be equal to the effort required for the second step if we were to bypass the first step. As a result, it would be more efficient to eliminate the first step altogether.
Head of Offer Management: The two-step process has been utilized for an extended period after receiving approval from higher management. Many other companies even employ a three-step process for offer management.
The argument presented by the Head of Offer Management to counter the proposition of the New Sales Manager is flawed because it:
A. argues that the process is not inefficient because it has been in use for a long time.
B. does not clarify the exact duration for which the two-step process has been in use.
C. fails to identify the specific members of higher management who approved the process.
D. does not address the concern that the first step of the offer management process demands a significant amount of time and effort.
E. seems to deflect the accusation of maintaining an inefficient process onto higher management.
V36-25
Official Solution:
New Sales Manager: The offer management process currently employed by our company is inefficient. In the first step, we send a price indication, and if the customer shows further interest, we send a detailed firm offer in the second step. The initial step demands significant time and effort from our staff, which could be equal to the effort required for the second step if we were to bypass the first step. As a result, it would be more efficient to eliminate the first step altogether.
Head of Offer Management: The two-step process has been utilized for an extended period after receiving approval from higher management. Many other companies even employ a three-step process for offer management.
The argument presented by the Head of Offer Management to counter the proposition of the New Sales Manager is flawed because it:
A. argues that the process is not inefficient because it has been in use for a long time.
B. does not clarify the exact duration for which the two-step process has been in use.
C. fails to identify the specific members of higher management who approved the process.
D. does not address the concern that the first step of the offer management process demands a significant amount of time and effort.
E. seems to deflect the accusation of maintaining an inefficient process onto higher management.
The New Sales Manager's argument can be summarized as follows:
Premise: The first step of the offer management process demands substantial time and effort.
Conclusion: It would be more efficient to eliminate the first step.
Instead of addressing the New Sales Manager's premise and conclusion directly, the Head of Offer Management introduces unrelated topics: the duration for which the process has been in use, the higher management's approval, and the existence of a three-step process in other companies. The correct answer should highlight this flaw, emphasizing that the Head of Offer Management fails to effectively engage with the New Sales Manager's core argument.
A. This option is incorrect because the main flaw in the Head of Offer Management's argument is not the assumption that longevity implies efficiency. Instead, the primary issue with their argument is the failure to address the New Sales Manager's specific concern about the inefficiency of the first step in the offer management process. The duration of the process's use does not directly address or refute the claim of inefficiency.
B. This option is incorrect because the duration of the process is not relevant to the specific issue raised by the New Sales Manager, which is the inefficiency of the first step.
C. This option is incorrect because identifying specific members of higher management who approved the process is not relevant to the New Sales Manager's concern about the inefficiency of the first step.
D. CORRECT. This option is correct because the Head of Offer Management's argument is flawed for not addressing the main concern raised by the New Sales Manager, which is the inefficiency of the first step of the offer management process.
E. This option is incorrect because, although the Head of Offer Management does mention higher management's approval, the primary flaw in their argument is not an attempt to shift blame, but the failure to address the specific concern raised by the New Sales Manager about the inefficiency of the first step.
Answer: D