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Question 1
D
Be sure to select an answer first to save it in the Error Log before revealing the correct answer (OA)!
Difficulty:
65%
(hard)
Question Stats:
49% (03:14) correct
51%
(02:54) wrong
based on 212
sessions
History
Date
Time
Result
Not Attempted Yet
Question 2
C
Be sure to select an answer first to save it in the Error Log before revealing the correct answer (OA)!
Difficulty:
65%
(hard)
Question Stats:
45% (01:19) correct 55%
(01:28) wrong
based on 203
sessions
History
Date
Time
Result
Not Attempted Yet
Question 3
C
Be sure to select an answer first to save it in the Error Log before revealing the correct answer (OA)!
Difficulty:
15%
(low)
Question Stats:
80% (01:07) correct 20%
(01:22) wrong
based on 196
sessions
History
Date
Time
Result
Not Attempted Yet
Question 4
C
Be sure to select an answer first to save it in the Error Log before revealing the correct answer (OA)!
Difficulty:
35%
(medium)
Question Stats:
60% (00:55) correct 40%
(00:59) wrong
based on 198
sessions
History
Date
Time
Result
Not Attempted Yet
Q1. Which of the following, if true, would most strengthen the argument that Toyota’s focus on quality and teamwork was the primary reason for the cultural transformation at NUMMI?
(A) Workers at NUMMI reported that their overall job satisfaction improved dramatically after they returned from training in Japan.
(B) The majority of other U.S.-based joint ventures between General Motors and foreign companies did not experience similar cultural transformations.
(C) NUMMI’s production output increased by 20% in the first year after Toyota took over management of the plant.
(D) Employees who had previously resisted management's instructions were now contributing ideas through the employee suggestion programs.
(E) Toyota’s Takaoka plant, where NUMMI workers received training, had been implementing a similar production philosophy for over a decade.
Q2. Which of the following best expresses the main idea of the passage?
A) The NUMMI plant is an example of how Toyota's Production System successfully addressed labor and production issues that had plagued American car manufacturers.
B) The joint venture between General Motors and Toyota was primarily designed to give Toyota access to the U.S. market, while General Motors sought to revitalize a failing plant.
C) The transformation of NUMMI highlights the benefits of a lean manufacturing approach and the importance of employee involvement in quality control.
D) Toyota’s no-layoff policy and equal treatment of workers and managers significantly improved labor relations at the NUMMI plant.
E) The failure of General Motors’ top-down management approach at NUMMI illustrates the importance of consensus-based decision-making in manufacturing environments.
Q3. The passage describes how Toyota’s focus on teamwork led previously disengaged workers to actively contribute ideas. Which of the following is most analogous to this change in behavior?
A) A retail company implements team-based performance reviews, leading employees who had previously worked independently to collaborate and suggest improvements in customer service.
B) A tech startup increases salaries for all employees, leading to improved retention and higher individual productivity.
C) A hospital introduces collaborative decision-making, and nurses who were once resistant now suggest ways to improve patient care.
D) A financial services firm provides specialized training programs, leading to increased innovation and new ideas from employees in different departments.
E) A manufacturing company switches to flexible work hours, resulting in workers taking more personal responsibility for completing tasks on time.
Q4. Why does the author describe the relationship between workers and supervisors as "adversarial" before the NUMMI transformation?
A) To highlight the combative and uncooperative nature of the labor-management dynamics in American car plants at the time.
B) To suggest that the workers were primarily responsible for the poor production quality prior to Toyota’s involvement.
C) To emphasize the lack of communication and teamwork between workers and supervisors, which led to widespread inefficiency.
D) To show that General Motors deliberately fostered conflict between workers and management as part of its production strategy.
E) To suggest that the workers’ attitudes towards management were inherently negative, unrelated to the production issues.
New United Motor Manufacturing, Inc. (NUMMI) was an American automobile manufacturer based in Fremont, California. Jointly owned by General Motors and Toyota, the plant opened in 1984 and closed in April 2010. Before NUMMI, the site was the former Fremont Assembly that General Motors operated between 1962 and 1982.
Before its transformation, the relationship between workers and supervisors was adversarial. Management prioritized production quantity over quality and disregarded employee input. Like other American car plants at the time, production lines rarely stopped, and defective cars were allowed to proceed, with the expectation they would be fixed later. By the early 1980s, this environment led to widespread issues, including absenteeism, substance use during work hours, and an inability to reliably start production due to missing workers. Attempts to discipline workers were often met with grievances or even strikes, putting the plant into near-continuous chaos.
General Motors viewed the joint venture as a way to access high-quality small cars and learn from Toyota’s renowned Production System, a lean manufacturing philosophy. For Toyota, NUMMI provided a foothold in North America, helping it avoid import tariffs while gaining insights into the American labor environment, particularly in dealing with the United Auto Workers union.
Prior to reopening, Toyota sent many NUMMI workers to its Takaoka plant in Japan, where they worked on the assembly line and learned the Toyota Production System. Workers noted Toyota's manufacturing philosphy with a focus on quality and waste reduction, inspiring a shift in their work ethic. Cultural changes included equal uniforms, parking, and cafeteria access for all employees, promoting a team environment. Toyota also introduced a no-layoff policy, built-in quality control processes, and employee suggestion programs for continuous improvement. Decision-making became consensus-based, a stark contrast to the previous top-down management approach.
Before its transformation, the relationship between workers and supervisors was adversarial. Management prioritized production quantity over quality and disregarded employee input. Like other American car plants at the time, production lines rarely stopped, and defective cars were allowed to proceed, with the expectation they would be fixed later. By the early 1980s, this environment led to widespread issues, including absenteeism, substance use during work hours, and an inability to reliably start production due to missing workers. Attempts to discipline workers were often met with grievances or even strikes, putting the plant into near-continuous chaos.
General Motors viewed the joint venture as a way to access high-quality small cars and learn from Toyota’s renowned Production System, a lean manufacturing philosophy. For Toyota, NUMMI provided a foothold in North America, helping it avoid import tariffs while gaining insights into the American labor environment, particularly in dealing with the United Auto Workers union.
Prior to reopening, Toyota sent many NUMMI workers to its Takaoka plant in Japan, where they worked on the assembly line and learned the Toyota Production System. Workers noted Toyota's manufacturing philosphy with a focus on quality and waste reduction, inspiring a shift in their work ethic. Cultural changes included equal uniforms, parking, and cafeteria access for all employees, promoting a team environment. Toyota also introduced a no-layoff policy, built-in quality control processes, and employee suggestion programs for continuous improvement. Decision-making became consensus-based, a stark contrast to the previous top-down management approach.
Q1. Which of the following, if true, would most strengthen the argument that Toyota’s focus on quality and teamwork was the primary reason for the cultural transformation at NUMMI?
(A) Workers at NUMMI reported that their overall job satisfaction improved dramatically after they returned from training in Japan.
(B) The majority of other U.S.-based joint ventures between General Motors and foreign companies did not experience similar cultural transformations.
(C) NUMMI’s production output increased by 20% in the first year after Toyota took over management of the plant.
(D) Employees who had previously resisted management's instructions were now contributing ideas through the employee suggestion programs.
(E) Toyota’s Takaoka plant, where NUMMI workers received training, had been implementing a similar production philosophy for over a decade.
Q2. Which of the following best expresses the main idea of the passage?
A) The NUMMI plant is an example of how Toyota's Production System successfully addressed labor and production issues that had plagued American car manufacturers.
B) The joint venture between General Motors and Toyota was primarily designed to give Toyota access to the U.S. market, while General Motors sought to revitalize a failing plant.
C) The transformation of NUMMI highlights the benefits of a lean manufacturing approach and the importance of employee involvement in quality control.
D) Toyota’s no-layoff policy and equal treatment of workers and managers significantly improved labor relations at the NUMMI plant.
E) The failure of General Motors’ top-down management approach at NUMMI illustrates the importance of consensus-based decision-making in manufacturing environments.
Q3. The passage describes how Toyota’s focus on teamwork led previously disengaged workers to actively contribute ideas. Which of the following is most analogous to this change in behavior?
A) A retail company implements team-based performance reviews, leading employees who had previously worked independently to collaborate and suggest improvements in customer service.
B) A tech startup increases salaries for all employees, leading to improved retention and higher individual productivity.
C) A hospital introduces collaborative decision-making, and nurses who were once resistant now suggest ways to improve patient care.
D) A financial services firm provides specialized training programs, leading to increased innovation and new ideas from employees in different departments.
E) A manufacturing company switches to flexible work hours, resulting in workers taking more personal responsibility for completing tasks on time.
Q4. Why does the author describe the relationship between workers and supervisors as "adversarial" before the NUMMI transformation?
A) To highlight the combative and uncooperative nature of the labor-management dynamics in American car plants at the time.
B) To suggest that the workers were primarily responsible for the poor production quality prior to Toyota’s involvement.
C) To emphasize the lack of communication and teamwork between workers and supervisors, which led to widespread inefficiency.
D) To show that General Motors deliberately fostered conflict between workers and management as part of its production strategy.
E) To suggest that the workers’ attitudes towards management were inherently negative, unrelated to the production issues.
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13 Sep 2024, 07:21
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Here are the official solutions:
Q1. Which of the following, if true, would most strengthen the argument that Toyota’s focus on quality and teamwork was the primary reason for the cultural transformation at NUMMI?
Correct Answer: (D)
Explanation:
• (A): Incorrect. While increased job satisfaction is positive, this does not specifically demonstrate how Toyota’s focus on quality and teamwork led to the cultural transformation at NUMMI. The improvement could be due to a variety of factors unrelated to teamwork.
• (B): Incorrect. Although this suggests that NUMMI’s transformation was unique, it does not provide direct evidence that quality and teamwork were responsible for the change. It offers a comparison, but not the critical link to the argument in question.
• (C): Incorrect. An increase in production output is a beneficial outcome, but this does not necessarily indicate that quality and teamwork were the driving forces behind the transformation. Production increases could be attributed to several factors unrelated to cultural changes.
• (D): Correct. This option directly supports the argument that teamwork and continuous improvement programs, part of Toyota’s approach, transformed the plant’s culture. Employees moving from resistance to active participation clearly reflects a change driven by Toyota’s focus on quality and teamwork.
• (E): Incorrect. While this provides background about the Takaoka plant’s success, it does not directly explain how the cultural transformation at NUMMI resulted from quality and teamwork. The focus is on Toyota’s history rather than NUMMI’s specific transformation.
Q2. Which of the following best expresses the main idea of the passage?
Correct Answer: (C)
Explanation:
• (A): Incorrect. This option is partially true, as the passage discusses how Toyota’s Production System helped address labor and production issues. However, the focus of the passage is broader, emphasizing both lean manufacturing and employee involvement in quality control. This choice narrows the focus too much.
• (B): Incorrect. This option focuses on the strategic goals of General Motors and Toyota in entering the joint venture. While these are mentioned in the passage, they are not the main idea. The passage focuses more on the cultural and operational changes at NUMMI rather than the motives behind the joint venture itself.
• (C): Correct. This option captures the key elements of the passage, which focuses on NUMMI’s transformation through lean manufacturing and the importance of employee involvement in quality control. These are central to the passage's theme, making this the best choice.
• (D): Incorrect. While Toyota’s no-layoff policy and equal treatment did improve labor relations, the passage is more concerned with the broader transformation brought about by Toyota’s Production System, not just specific labor policies.
• (E): Incorrect. Although the passage critiques General Motors’ top-down management approach, the focus is not solely on the failure of this approach. The main idea of the passage is about the positive changes introduced by Toyota, including the lean manufacturing philosophy and employee involvement, rather than simply illustrating the importance of consensus-based decision-making.
Q3. The passage describes how Toyota’s focus on teamwork led previously disengaged workers to actively contribute ideas. Which of the following is most analogous to this change in behavior?
Correct Answer: (C)
Explanation:
• (A): Incorrect. While teamwork is involved, the focus is on performance reviews rather than the cultural shift in behavior from resistance to active contribution.
• (B): Incorrect. Increased salaries leading to productivity does not reflect the teamwork and collaborative element, nor does it show previously disengaged workers becoming more involved.
• (C): Correct. This option closely mirrors the passage, with workers (nurses) moving from resistance to actively suggesting improvements in a team-oriented environment, similar to NUMMI workers.
• (D): Incorrect. While training can inspire innovation, this is more about developing skills rather than a shift in behavior through teamwork and collaboration.
• (E): Incorrect. Flexible hours do not necessarily involve teamwork or the shift from disengagement to active participation, which is key to the NUMMI transformation.
Q4. Why does the author describe the relationship between workers and supervisors as "adversarial" before the NUMMI transformation?
Correct Answer: (C)
Explanation:
• (A): Incorrect. This option generalizes to all American car plants, while the passage focuses specifically on the conditions at NUMMI before Toyota's involvement.
• (B): Incorrect. The passage does not place sole responsibility on the workers. The inefficiencies were a result of systemic management failures, not just worker behavior.
• (C): Correct. The passage emphasizes that the adversarial relationship stemmed from a lack of communication and teamwork, causing inefficiencies and poor production quality.
• (D): Incorrect. There’s no evidence in the passage suggesting that General Motors intentionally fostered conflict as part of its strategy.
• (E): Incorrect. The workers' negative attitudes were a result of management practices, not inherent behavior, according to the passage.
Q1. Which of the following, if true, would most strengthen the argument that Toyota’s focus on quality and teamwork was the primary reason for the cultural transformation at NUMMI?
Correct Answer: (D)
Explanation:
• (A): Incorrect. While increased job satisfaction is positive, this does not specifically demonstrate how Toyota’s focus on quality and teamwork led to the cultural transformation at NUMMI. The improvement could be due to a variety of factors unrelated to teamwork.
• (B): Incorrect. Although this suggests that NUMMI’s transformation was unique, it does not provide direct evidence that quality and teamwork were responsible for the change. It offers a comparison, but not the critical link to the argument in question.
• (C): Incorrect. An increase in production output is a beneficial outcome, but this does not necessarily indicate that quality and teamwork were the driving forces behind the transformation. Production increases could be attributed to several factors unrelated to cultural changes.
• (D): Correct. This option directly supports the argument that teamwork and continuous improvement programs, part of Toyota’s approach, transformed the plant’s culture. Employees moving from resistance to active participation clearly reflects a change driven by Toyota’s focus on quality and teamwork.
• (E): Incorrect. While this provides background about the Takaoka plant’s success, it does not directly explain how the cultural transformation at NUMMI resulted from quality and teamwork. The focus is on Toyota’s history rather than NUMMI’s specific transformation.
Q2. Which of the following best expresses the main idea of the passage?
Correct Answer: (C)
Explanation:
• (A): Incorrect. This option is partially true, as the passage discusses how Toyota’s Production System helped address labor and production issues. However, the focus of the passage is broader, emphasizing both lean manufacturing and employee involvement in quality control. This choice narrows the focus too much.
• (B): Incorrect. This option focuses on the strategic goals of General Motors and Toyota in entering the joint venture. While these are mentioned in the passage, they are not the main idea. The passage focuses more on the cultural and operational changes at NUMMI rather than the motives behind the joint venture itself.
• (C): Correct. This option captures the key elements of the passage, which focuses on NUMMI’s transformation through lean manufacturing and the importance of employee involvement in quality control. These are central to the passage's theme, making this the best choice.
• (D): Incorrect. While Toyota’s no-layoff policy and equal treatment did improve labor relations, the passage is more concerned with the broader transformation brought about by Toyota’s Production System, not just specific labor policies.
• (E): Incorrect. Although the passage critiques General Motors’ top-down management approach, the focus is not solely on the failure of this approach. The main idea of the passage is about the positive changes introduced by Toyota, including the lean manufacturing philosophy and employee involvement, rather than simply illustrating the importance of consensus-based decision-making.
Q3. The passage describes how Toyota’s focus on teamwork led previously disengaged workers to actively contribute ideas. Which of the following is most analogous to this change in behavior?
Correct Answer: (C)
Explanation:
• (A): Incorrect. While teamwork is involved, the focus is on performance reviews rather than the cultural shift in behavior from resistance to active contribution.
• (B): Incorrect. Increased salaries leading to productivity does not reflect the teamwork and collaborative element, nor does it show previously disengaged workers becoming more involved.
• (C): Correct. This option closely mirrors the passage, with workers (nurses) moving from resistance to actively suggesting improvements in a team-oriented environment, similar to NUMMI workers.
• (D): Incorrect. While training can inspire innovation, this is more about developing skills rather than a shift in behavior through teamwork and collaboration.
• (E): Incorrect. Flexible hours do not necessarily involve teamwork or the shift from disengagement to active participation, which is key to the NUMMI transformation.
Q4. Why does the author describe the relationship between workers and supervisors as "adversarial" before the NUMMI transformation?
Correct Answer: (C)
Explanation:
• (A): Incorrect. This option generalizes to all American car plants, while the passage focuses specifically on the conditions at NUMMI before Toyota's involvement.
• (B): Incorrect. The passage does not place sole responsibility on the workers. The inefficiencies were a result of systemic management failures, not just worker behavior.
• (C): Correct. The passage emphasizes that the adversarial relationship stemmed from a lack of communication and teamwork, causing inefficiencies and poor production quality.
• (D): Incorrect. There’s no evidence in the passage suggesting that General Motors intentionally fostered conflict as part of its strategy.
• (E): Incorrect. The workers' negative attitudes were a result of management practices, not inherent behavior, according to the passage.
13 Sep 2024, 12:27
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IN Q3, it speaks of resistance, but nowhere in the passage it is hinted about employees being resistance to give their input, the passage speaks only about thier input not being considered right? what am i missing here?
