Internal Server Error for Gmat Club Practice Tests

Question

Hi, I have a pro subscription, and I am trying to give the practice adaptive tests you can find under quant, verbal, AWA, and Integrated Reasoning. I cannot give any of the tests, and every time I try to open one, it shows an internal server error. Here is the message:

Internal Server Error
An internal error occurred while the Web server was processing your request. Please contact the webmaster to report this problem.

Thank you.

Please resolve this issue so I can start giving the tests again.

bb · Answer

Sorry about that

I just tested and it is working for me, so something is not quite right somewhere that I can't seem to fix. Let me ask the tech team to look into it. -BB

bb · Answer

Ok. I was able to reproduce this issue and it is likely caused by the latest update we released earlier today. We will remove the update in the next 60 mins and should have the tests back up and running properly.

Sorry about the issue. We do small updates every few weeks to improve the user experience and usually it does not have any impact on the system but it looks like this update broke something.

bb · Answer

Hi  reggie715  - the issue has been fixed. 
Thanks for letting me know and sorry about this again.
Let me know if you still having any issues.

-BB

karanbhavnani99 · Answer

This is what is appearing on my mock screen. Please provide tech support. Im not able to give mocks Internal Server Error

An internal error occurred while the Web server was processing your request. Please contact the webmaster to report this problem.

Thank you.

bb · Answer

Thank you for the report. Terribly sorry about this.
We are working on fixing this problem right now.
-BB

bb · Answer

Hi  karanbhavnani99 ,

The issue has been addressed and resolved. Sorry about the disruption.
We had a large update this morning making GMAT Club faster and more modern but it seems to have impacted some of the features. We have been able to reproduce this issue and are working to resolve it.

The tests should be working and issue resolved now.

Thank you,
BB

lostboy31 · Answer

Hi team,

Getting an internal server error while trying to attempt GMAT focus mocks. Can you please help here?

Posted from my mobile device

bb · Answer

Hi. Thank you for reporting it and sorry about the issue.

I am looking into it. 
BB.

bb · Answer

Hello - again apologies about the issue. The problem has been resolved.

We sincerely apologize about this. We are adding 2 weeks to your test access as the result of this problem.

oandgdata · Answer

Hello, trying to purchase the GMAT Club Test Package for EA, when I attempt to purchase the tests it asks for my zip code, then will not progress any further. I have tried this on different browsers and different computers/phone. I have also tried it logged in and not. Same result.

Devishri · Answer

Internal Server Error
bad user id
An internal error occurred while the Web server was processing your request. Please contact the webmaster to report this problem.

Thank you.

I am getting the above error while trying to attempt a full length mock
Can someone please help

Bunuel · Answer

We checked the tests on your account, and they started successfully. We were able to start both full tests and free tests, and we also managed to resume the one unfinished test you had. Could you please try again? If the tests still do not start, kindly provide a screenshot of the error along with more context.

Thank you!

Devishri · Answer

I had a in progress full length mock, in which I was facing the Internal Server error, that has somehow disappeared

Devishri · Answer

Internal Server Error
bad user id
An internal error occurred while the Web server was processing your request. Please contact the webmaster to report this problem.

Thank you.

Facing the above issue while attempting a full length mock
Yesterday also I was facing the same issue while attempting a full length mock, but somehow that inprogress attempt disappeared now

123saroj · Answer

Hi! I am also facing this issue. Could you please resolve this? It happened in the middle of the test and today is the due date for my free practice test. Looking forward to your response!

Regards,

anish823 · Answer

Hi team,

Getting an internal server error while trying to attempt GMAT focus mocks. Can you please help here?

Bunuel · Answer

I couldn’t reproduce this issue. The tests are working fine on my end. Could you please share a screenshot of the error and provide more context? Which test are you trying to run? Also, could you specify the browser you’re using? Thank you!

anish823 · Answer

Chrome, same for Edge. Trying to run a simple 10 questions easy, for exponents/roots. https://gmatclub.com/forum/download/file.php?id=83264 GMAT-Club-Forum-ihqedbd7.png

anish823 · Answer

https://gmatclub.com/forum/download/file.php?id=83265 GMAT-Club-Forum-b9kt7213.png GMAT-Club-Forum-a6w8nias.png

Internal Server Error for Gmat Club Practice Tests

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