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Official Explanation

1. According to the passage, when management assumes that its top priority is customer service, it risks

Explanation

Question Translation: What’s wrong with having customer service as top priority? the lines (However, acting on this assumption can lead to loss of market share, less value for some customers, and maintenance of unwieldy structures for distributing products, which ensures higher fixed costs.) say that concentrating too heavily on customer service might damage your business and cost you market share. Losing business to competitors is a nice paraphrase of loss of market share.

ANSWER: B

2. Which of the following may be inferred from the passage about traditional averaging?

Explanation

Question Translation: What do we know about traditional averaging? Lead words traditional averaging appear in Lines as:

Another problem is traditional averaging, in which products that cost the manufacturer relatively little to produce are given prices similar to those of products that are expensive to produce. While this means that the retailer is able to move more low-volume products out of inventory, high-volume products tend to be overpriced, and more specialized products are not delivered speedily enough and may be under priced.

By traditional averaging, high volume products tend to be overpriced and more specialized products may be under priced. Another nice paraphrase.

ANSWER: D

Hope it helps
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