This is not available yet as of today (April 10th).
I had booked Enhanced Online GMAT exam for April 29th, but on March 29th I received an email from GMAC stating that unfortunately the Enhanced Online GMAT exam will not be available from April 8th and hence my exam will be cancelled. Instead the old (or you can say current) format of online GMAT exam will be automatically booked for me.
But that's the issue. I do not want to appear the GMAT exam in the old (or current) online format because there is no option to choose the section order (I prefer Verbal first).
According to GMAC (both in their email to me and in their website), the customer care service would help me to reschedule my exam to "Test Center based" in case I am not okay with the old (or current) format of the online GMAT exam, without any additional charges.
Since the past 12 days, I am following up constantly with Pearson and GMAC to reschedule my exam to Test Center based, but only in vain. My planned date of exam was April 29th, but even with so few days left, I have no clue what will be the exact date of my exam and how much more do I need to struggle to just have my exam booked in the mode I want.
I had also submitted a request on GMAC website with all details and requested them to book my exam in a test center (this I requested before April 1st), but even after around 12 days there is no response from GMAC.
You wouldn't imagine how worse the situation is. The customer care executives simply have no clue of this change. I booked the exam paying the complete amount using credit card through Examity website. But the Pearson guys kept saying I have used a "voucher" to book the exam, but in reality I have not used any voucher. I tried my best to explain them (spent at least more than 2 days because they either keep the call on hold for "hours" or they never respond back even after that; some say India customer service cant help so please call US customer service for this issue, which I did in middle of the night in my time zone, which is IST, but they too weren't able to fix the issue), but they were far from ready to understand.
Being a test taker, my focus should be on preparing for my exam, but in reality there is no exam scheduled for me (because it was cancelled by GMAC). Pearson team said they have cancelled my online exam (old format which was not booked by me) but wont refund the money because the exam was booked using a voucher (but I never booked using any voucher). And the voucher that they claim was used to book my exam is not usable in booking a new exam in the test center mode (so what's the use of this voucher!).
Now, I don't know the way forward. Do I need to book another exam paying $250, when I have already paid $212 and Pearson says that I have not paid anything. I have no confirmation saying that I will get back my money ($212). Atleast if they say that $212 will be refunded back, I will go ahead and book the test center exam from my end.
Why do I need to have to go through all this? I simply want to appear GMAT exam, why does the process have to be so so so difficult??
GMAT being an international level exam has such poor customer service?
You wont even believe that it was me who was explaining to them that the Enhanced exam is not available yet. They asked me for "proof", so I sent another email with all the "proof", i.e. by attaching all the email communications I received in this regard.
Sometimes I think am I being hacked!
When I asked them how can I escalate for quicker resolution, they said they don't know. Who knows then? Why the GMAC team themselves lack so much of information? Why the Pearson team is unaware of this change? How does GMAC think that we can reschedule the online exam to test center mode, when there is no provision to do so, neither in their website nor through customer service?
If anyone in this forum has any contact of GMAC team who can fix this issue once and for all, please let me know so that once my exam is booked, I can prepare in "peace".
Now that my exam is not yet booked, I need to cancel my leaves and request for leave on new date and prepare for the exam. Wish me luck!