Engineer1, Sorry. About that. Have bad news and good news. Bad news: There is nothing we can do to fix this. You can go onto your analytics in the tests and see your history and you have likely had subscription or attempted Tests.
The reason for this message is when you have a subscription or you take tests, it combines your question database of the free questions and the page questions to give you more questions and as the result, you cannot reverse it. This is a limitation of the way the system was built and something we will change as we Update to GMAT focus. This is basically a flaw of the way the system works today.
Good News: There’s an easy fix however, you can create a new account 😬
Engineer1, you had an account since 2014, I think there is a tiny little bitty chance you may have used the tests in the last nine years 😇
Sorry about that, I am happy to give you a free subscription for the day or you can wait until the 15th when we have a free access day or you can use your points to redeem a reward.