Technical problem at test center- Not able to take test (Need Help)

Question

Hi Folks,
I was supposed to take my GMAT exam today. I had planned it earlier, prepared well from the last few days and reached GATS test centre in Pune right before the 40 minutes of the schedule. However upon reaching at the center admin told me that they are facing some technical problems and it may take around 30 mins to fix them. I waited for more than half hour past my scheduled time. Still I was hoping that something would happen as I was mentally and physically prepared for the test today. After waiting for around 1 hour I was drained and stressed. Admin asked me to opt for the reschedule as per the policy (Admin told me the Policy- if you are not able to start the test past 30 mins to your scheduled time because of technical glitch, you can reschedule the exam free of cost ).

For this they raised a case and provided me with the case no and customer contact no. and asked me to contact them after 24 hours.

Has anyone ever faced this kind of weird issue while taking the test?
Now I am little confused what date should I take if everything goes well to reschedule my exam. ( Should I take it sooner or take this opportunity to work on my weak areas and improve my score)

thanks in advance for any suggestions and for sharing similar experience

MahmoudFawzy · Answer

Hi  Akshayiray 
Such issue happens, but rarely.

Whether to reschedule the exam sooner or postpone the exam depends on your preparedness and self-confidence. Confidence is crucial.
If you feel you are ready  enough  and confident that rescheduling is not affecting you self-esteem, go for it as soon as possible.
If you feel that you were not ready and that you are lucky that the test is rescheduled, take this chance to rehearse and develop your confidence.

I know my words may not be that useful.
Honestly, you know yourself best, so when it comes to self-confidence, no strategy fits all.

EMPOWERgmatRichC · Answer

Hi Akshayiray,

I'm sorry to hear about the technical issue you faced today. While rare, they do happen - and as frustrating as this probably was, you seem to be handling it well. Now that you have some flexibility in terms of when you might reschedule your Exam, you should take the time to assess how you're feeling (and consider how you have been scoring on your practice CATs/mocks). Are you comfortable with the overall content of the Exam and have you been scoring near/above your Score Goal? Are you facing any 'deadlines' regarding when you have to take the GMAT and/or when you plan to apply to School?

GMAT assassins aren't born, they're made,
Rich

AjiteshArun · Answer

That's just bad luck. If you decide to take the exam again at a new center, try to pick a Pearson Professional, as those centers are generally better.

If you decide to take the exam again at the same center, you will at least know what the center looks like, which is a good thing.

Akshayiray · Answer

Thanks you all for your suggestions and keeping me motivated through this. 
I was scoring 50-60 points below my target score and planning to work on my weak areas. I was loosing some points because of not paying well attention to the markers and getting trapped in wrong answers. I don't want to loose the momentum though. 10-12 days will give me enough time to rehearsal.

Horare · Answer

Hi People,

I was scheduled to do my GMAT on 2nd August 2021. However, at the exam room, the Admin was unable to log me in. The system could not 'accept' me in and it kept asking for a password which admin entered like 15 times without success (though, the colleagues I were with managed to do the exam- we were starting at the same time). She tried to reach Pearson for like 2 hrs and when she finally managed to get them, they said there was an error with my exam file. She lodged a case and I was given a case number and their contact so that we re-schedule the exam. They wrote me an e-mail asking for some specific details with a promise to assist in re-scheduling. I gave them. Its now 3 weeks. I have not heard from them. Is it advisable I get some money I pay and re-schedule the exam and follow with refund later? I was prepared for the exam and I don't want the month of September to lapse without attempting. I feel I will suffer attrition. Has anyone ever experienced such?

Henry

Ranasaymon · Answer

I faced an issue during my exam . I emailed GMAC couple of times, but the process was slow. I lost almost a month as I was waiting for a solution from GMAC. Somebody ,from the GmatClub, suggested me to call them. After talking with the customer care team, I have got a solution. You will get a prompt response if you call them. If the authority of Asia Pacific region don't respond , just give a call to the authority of Middle Eastern region. I hope, you will get a satisfied answer within an hour .

AjiteshArun · Answer

Hi  Horare ,

I agree with  Ranasaymon . Try to  call Pearson  up. And if you still don't receive a response, it may be a good idea to go ahead and schedule another appointment.

ScottTargetTestPrep · Answer

Did you end up contacting anyone at Pearson or GMAC?

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Technical problem at test center- Not able to take test (Need Help)

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