Online Gmat Issue

Question

Hi everyone Yesterday my GMAT Exam was Schedule on 27 May 2021 at 7.30 Pm. I have logged in to my System at 7.15 Pm and connected to my Proctor.He started doing he's regular things like Id checking and room check up process. He told my to start my exam exactly at 7.35 but due to Net was disconnected at a moment for a second I need to login in again and it took me exactly 4 minutes to login in back.My Proctor told me not to get panic as he is here to help me only.
Since then Launch exam link was not available there and Proctor continuously told me not to get Panic.Its been more than 2 hours and now Proctor connected with others members of his team in the same video link. They all are tried to start my Exam but at the end they are not able to start exam..
At last Proctor told me that we are really very Sorry for this Issue and we will get back to you after we get connected to GMAC team.

Now Neither they sending any mail neither they responding my mails.The only mail I received from them is
Thank you for contacting Examity.

The exam(28910045933) which you have scheduled on 05/27/2021 at 7:30 PM is marked as Incomplete as you have lost the exam page. If you want to take the exam, please contact GMAC and schedule a new appointment.

Someone Please help me how to deal with this situation.Even I have mailed [email protected] and they also don't respond.I have to give exam as early as Possible.I will not going to pay again the exam fee and have to reschedule with same fee as I didnt commit any mistake.

Please share any Contact number to whom I need to Contact.
Thanks

aimfor780 · Answer

Hi,
First of all, don't worry. Since you have already sent a mail to GMAC, they will revert in few days. 
I also had some kind of issue on 24th May and because of which my exam also got cancelled. I also wrote to the GMAC, and they reverted yesterday only (they have given a voucher for reappointment of new exam). They generally take 4-5 days to revert but I am sure that you will not be penalized for a technical issue (for which you didn't do anything wrong whatsoever).

Thanks.
Anurag

bb · Answer

Thanks so much for chiming in  aimfor780 !

P.S. Usually GMAC waits for 48 hours. Not sure why but they do this waiting period after an attempt and then address it. Not sure why but it is some kind of a system wait time/etc.

Anshu0012 · Answer

Dear Anurag, Till Now I haven't receive anymail from GMAC Team,
Any Number to contact Them?

aimfor780 · Answer

Hi Anshu,
I don't have contact number of GMAC team (these guys reached me on mail only), but I would suggest putting up in the main GMAT online forum. Somebody may help with you the contact no. over there.

Thanks & Regards,
Anurag

Anshu0012 · Answer

Hi All,

Today I received a reply from GMAC Team,they have provided me a voucher.I can use that voucher with no additional Cost to Schedule my Exam

Hope you guys received too.
Thanks

bb · Answer

Great to hear that! Are you able to use it for both Online or Regular GMAT?

aimfor780 · Answer

bb.... I think this voucher is exclusively for GMAT online! (atleast mine was)

Thanks,
Anurag

Anshu0012 · Answer

Posted from my mobile device

Hi BB
This Voucher is only valid for Online Gmat

Rachit4126 · Answer

HI,

Even my GMAT Online was scheduled for 30th May. Juggled through all the options with my Proctor for an Hour- ESS Browser just wouldn't launch and take me to the GMAT exam section.

In the end i told my proctor i have had enough, kindly report the issue to GMAC and i will reschedule the appointment.

I have written to GMAC 2 days back, judging by the responses here, i am hopeful they will get back to me in 2-3 days.

Anything else , anyone of you suggest i should be doing apart from the actions done?

Regards,
Rachit

bb · Answer

Are you one of the guys who pushed the elevator button over and over if it does not come right away? Does it come faster if you do that?

bb · Answer

Thank you! Are you able to reschedule for a close date or do you have to wait 16 days for some unknown reason? I hope and assume you don't have to wait since you did not actually take the test

PS. Join us in about 11 hours for a YouTube Q&A with GMAT Ninja and 3 Test takers who got 710, 750, and 760. https://www.youtube.com/watch?v=iTZcPl51-8w

Rachit4126 · Answer

haha. No, i hate being that Guy. But i wonder what made you write that?

Anshu0012 · Answer

Hi Anurag,
I also have this question because right now I'm not able schedule my Exam because of this Error "The GMAT online exam policy requires at least 16 days between appointments. Please select an appointment that is 16 or more days before or after your previously scheduled appointment"
Please let me know.
Thanks

aimfor780 · Answer

So, somehow the date that I have chosen now is already post 16 days of my (previous cancelled) paper. But that said at the time of selection of the date, I did not face any such issue of 16 days.

Thanks,
Anurag

elevateV · Answer

Hi all,
 Can someone help me with mba customer support numbers (from india).

I had appeared for GMAT online test on 29th August.
I faced late response and lagging issues in the test and reported the same to mba.com.
I received a mail stating that they will review the exam video. And on 4th September, I received another mail with test voucher and that my test status was updated to 'technical error'.
But I don't want to appear for another attempt, as the application deadlines are approaching, I don't have enough time for the attempt.
Also I just wanted to give the exam feedback and didn't request for score cancellation.
So, I requested them to provide a valid score report for this attempt itself.
But I haven't received any response, and not able to contact them on numbers provided on site.(it says the numbers are incorrect).

Can someone please suggest what can be done? 
This is a big concern for me.
Also of anyone was able to contact GMAC, please help me with number (I am from India)

Posted from my mobile device

LokeshNayak · Answer

Hi All,
Greetings

I gave my online test today and expereince was pathetic.
Interface was damn slow. everytime i clicked an "option" or "next" ,it would take 3-4 sec to respond. so you can imagine such an issue costed me around 4-5 min for each section overall and the transition to next question would again took some 10-15 sec (but timer stopped at this time) and this time kept on increasing with exam flow and needless to mention the unnecessary anxiety i had in this wait time.
By the time i reached verbal(it was my 2nd section) this interface got super slow to take my request. In question transition it took 20-30 secs
Finally in IR when i marked an answer and clicked next (i did take good amount of time to respond) it would take me to the sectional break screen of AWA ,wait for 1 min and then moved me back again to IR section's next question and ultimately stopped taking my response.I asked proctor to help and he advised to restart.I did the same but no good.So then proctor advised that i could end this test and that he will mark it "in-complete" and raise a CRM ticket to GMAC and asked me to drop GMAC mail regarding retest.
PS: my Internet was 20Mbps and i have very upgraded system.

I gave lot of practice test and all were flawless .so is such a slow responsive interface in official practice normal??
And can i expect a voucher for retest?

-----------------------------
update:
I received re-attempt voucher code from GMAC and m very happy that they were super quick,less than 3 hours, to respond to my mail.

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