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American customers expect high quality. When the quality of a manufact

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New post 24 Oct 2019, 22:28
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Competition Mode Question



American customers expect high quality. When the quality of a manufactured product is raised, it in turn raises customer expectations. A company that believes that the quality of its products is satisfactory will soon discover that its customers are not similarly satisfied. The goal of Sunnybrook Corporation is to meet or exceed customer expectations.

Which of the following must be true on the basis of the statements above?

A. Sunny brook's competitors will succeed in attracting customers only if those competitors adoptSunny brook’sgoal as their own.
B. A company that does not correctly forecast the expectations of its customers is certain to fail in advancing the quality of its products.
C. It is possible to meet the goal of Sunnybrook Corporation only if the quality of their products can be continually improved upon.
D. If a company becomes satisfied with the quality of the products it manufactures, then the quality is likely to decline.
E. Sunnybrook's customers are currently satisfied with the quality of its products.
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New post 24 Oct 2019, 23:09
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The goal of Sunnybrook Corporation is to meet or exceed customer expectations.....In order meet the expectations...They have to keep on improving..


C. It is possible to meet the goal of Sunnybrook Corporation only if the quality of their products can be continually improved upon......CORRECT


OA:C
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New post 25 Oct 2019, 01:35
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American customers expect high quality. When the quality of a manufactured product is raised, it in turn raises customer expectations. A company that believes that the quality of its products is satisfactory will soon discover that its customers are not similarly satisfied. The goal of Sunnybrook Corporation is to meet or exceed customer expectations.

Which of the following must be true on the basis of the statements above?

Quote:
A. Sunny brook's competitors will succeed in attracting customers only if those competitors adoptSunny brook’sgoal as their own.
- Too extreme a choice, no where in the argument it is mentioned.
Quote:
B. A company that does not correctly forecast the expectations of its customers is certain to fail in advancing the quality of its products.
- again the same issue as of A
Quote:
C. It is possible to meet the goal of Sunnybrook Corporation only if the quality of their products can be continually improved upon.
- Correct choice, "The goal of Sunnybrook Corporation is to meet or exceed customer expectations." - if customer expectations tend to rise with increase in product quality & Sunnybrook Corporation has its goal as to " meet or exceed customer expectations." Then the answer must be true.
D.
Quote:
If a company becomes satisfied with the quality of the products it manufactures, then the quality is likely to decline.
- nothing about satisfaction of company on its product with declining behaviour of quality is mentioned - Incorrect
E.
Quote:
Sunnybrook's customers are currently satisfied with the quality of its products.
- may be or may not be true
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Re: American customers expect high quality. When the quality of a manufact  [#permalink]

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New post 25 Oct 2019, 03:35
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Premise; American customers expect high quality. When the quality of a manufactured product is raised, it in turn raises customer expectations
conclusion ; The goal of Sunnybrook Corporation is to meet or exceed customer expectations
option C ; It is possible to meet the goal of Sunnybrook Corporation only if the quality of their products can be continually improved upon.
IMO C


American customers expect high quality. When the quality of a manufactured product is raised, it in turn raises customer expectations. A company that believes that the quality of its products is satisfactory will soon discover that its customers are not similarly satisfied. The goal of Sunnybrook Corporation is to meet or exceed customer expectations.

Which of the following must be true on the basis of the statements above?

A. Sunny brook's competitors will succeed in attracting customers only if those competitors adoptSunny brook’sgoal as their own.
B. A company that does not correctly forecast the expectations of its customers is certain to fail in advancing the quality of its products.
C. It is possible to meet the goal of Sunnybrook Corporation only if the quality of their products can be continually improved upon.
D. If a company becomes satisfied with the quality of the products it manufactures, then the quality is likely to decline.
E. Sunnybrook's customers are currently satisfied with the quality of its products.
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Re: American customers expect high quality. When the quality of a manufact  [#permalink]

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New post 25 Oct 2019, 04:28
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Quote:
American customers expect high quality. When the quality of a manufactured product is raised, it in turn raises customer expectations. A company that believes that the quality of its products is satisfactory will soon discover that its customers are not similarly satisfied. The goal of Sunnybrook Corporation is to meet or exceed customer expectations.

Which of the following must be true on the basis of the statements above?

A. Sunny brook's competitors will succeed in attracting customers only if those competitors adopt Sunny brook's goal as their own.
B. A company that does not correctly forecast the expectations of its customers is certain to fail in advancing the quality of its products.
C. It is possible to meet the goal of Sunnybrook Corporation only if the quality of their products can be continually improved upon.
D. If a company becomes satisfied with the quality of the products it manufactures, then the quality is likely to decline.
E. Sunnybrook's customers are currently satisfied with the quality of its products.


ARGUMENT
[con] those that believe that the quality of their products are satisfactory will soon discover that its customers are not;
[prem] customers expect high quality, and when quality of a product is raised, so are the customers' expectations;
[prem] the goal of SC is to meet/exceed customers expectations;

A. meeting customers expectations doesn't mean "attracting" more customers, out;
B. a company doesn't have to forecast customers expectations to advance quality, out;
D. we don't know whether "the quality will decline", out;
E. we are told about "the goal of SC", but not if its customers are satisfied, out;

Answer (C): if the quality cannot be improved, then it cannot be true that SC will meets its goal.
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Re: American customers expect high quality. When the quality of a manufact  [#permalink]

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New post 25 Oct 2019, 08:02
American customers expect high quality. When the quality of a manufactured product is raised, it in turn raises customer expectations. A company that believes that the quality of its products is satisfactory will soon discover that its customers are not similarly satisfied. The goal of Sunnybrook Corporation is to meet or exceed customer expectations.
Which of the following must be true on the basis of the statements above?

Q ---> E

A. Sunny brook's competitors will succeed in attracting customers only if those competitors adoptSunny brook’sgoal as their own. - WRONG. Not concerned of competitors.
B. A company that does not correctly forecast the expectations of its customers is certain to fail in advancing the quality of its products. - CORRECT. A misalignment of customers' expectation and SC's goal would lead to SC's failure to meet customers' expectations.
C. It is possible to meet the goal of Sunnybrook Corporation only if the quality of their products can be continually improved upon. - WRONG. Continuous meeting and exceeding would lead to achievement of goals.
D. If a company becomes satisfied with the quality of the products it manufactures, then the quality is likely to decline. - WRONG. Reverse is not true.
E. Sunnybrook's customers are currently satisfied with the quality of its products. - WRONG. Present state of mind is not known.

IMO Answer B.
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Re: American customers expect high quality. When the quality of a manufact  [#permalink]

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New post 25 Oct 2019, 10:17
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Option C to meet the expectations the quality must be raised and option C naturally follows that from the argument

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Re: American customers expect high quality. When the quality of a manufact  [#permalink]

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New post 27 Oct 2019, 21:00
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American customers expect high quality. When the quality of a manufactured product is raised, it in turn raises customer expectations. A company that believes that the quality of its products is satisfactory will soon discover that its customers are not similarly satisfied. The goal of Sunnybrook Corporation is to meet or exceed customer expectations.

customers want high quality. As the quality of product raise, customer also raid their standard. Sunnybrook corp want to meet customer standard. Therefore, it is an ongoing process the standard will be higher and higher as Sunnybrook corporation keep improving and improving.

Which of the following must be true on the basis of the statements above?

A. Sunny brook's competitors will succeed in attracting customers only if those competitors adoptSunny brook’sgoal as their own.-- competitors aren't relevant in this.
B. A company that does not correctly forecast the expectations of its customers is certain to fail in advancing the quality of its products.--no one can truly forecast customers' expectations
C. It is possible to meet the goal of Sunnybrook Corporation only if the quality of their products can be continually improved upon.-- correct
D. If a company becomes satisfied with the quality of the products it manufactures, then the quality is likely to decline. --not mentioned
E. Sunnybrook's customers are currently satisfied with the quality of its products. --opposite, customers will never be truly satisfied, their standard and expectation will continue to raise.

Therefore, C
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Re: American customers expect high quality. When the quality of a manufact  [#permalink]

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New post 27 Oct 2019, 21:23
Bunuel wrote:

Competition Mode Question



American customers expect high quality. When the quality of a manufactured product is raised, it in turn raises customer expectations. A company that believes that the quality of its products is satisfactory will soon discover that its customers are not similarly satisfied. The goal of Sunnybrook Corporation is to meet or exceed customer expectations.

Which of the following must be true on the basis of the statements above?

A. Sunny brook's competitors will succeed in attracting customers only if those competitors adoptSunny brook’sgoal as their own.
B. A company that does not correctly forecast the expectations of its customers is certain to fail in advancing the quality of its products.
C. It is possible to meet the goal of Sunnybrook Corporation only if the quality of their products can be continually improved upon.
D. If a company becomes satisfied with the quality of the products it manufactures, then the quality is likely to decline.
E. Sunnybrook's customers are currently satisfied with the quality of its products.


Official Explanation



Correct Answer: C

The best answer is C. Sunnybrook wishes to meet customer expectations; however, these expectations are always being raised. Whatever the quality of Sunny brook's products, it will be possible to meet their goal only by continually improving their products.
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Re: American customers expect high quality. When the quality of a manufact   [#permalink] 27 Oct 2019, 21:23
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