Called up UCLA. I love the response. This is my conversation transcript
Me: I am calling to find out why my application is on hold. I have sent out an email and I have received no reply.
UCLA: Please hold
I am kept on hold for 10 minutes, transferred to a technical agent, kept on hold again and then the fun begins
Me: Why is my application on hold?
ucla: Ummmm... we don't know. let me look into your account. Actually let me open it up. What is your last name (WTF were you guys doing for the last twenty minutes?)
I hear voices in the background.. lots of key typing
ucla: ohhh..ummm.. ohhh.. ohh yes I got it. Everything is complete except for your TOEFL scores.
Me: I completed 4 years of grad studies in USA. I do not need to give TOEFL. I already wrote that in my application.
ucla: Correct. Yes, you do not need to submit TOEFL.
me: then why is my application on hold?
ucla: ohh wait... your application is complete and has been submitted for review...(this happens exactly in 2 seconds while the conversation continues)
Me:..ummm, are you sure? Shouldnt I be getting an email that says my application status has changed? Are you positive that my application is under review?
ucla: Yes.. (an emphatic Yes in my opinion). Your application is complete.
Me: good to know. (I am still clueless how my application changed status so suddenly). Its comforting to know that it moved from on hold to under review so soon. Thank you very much.
I know UCLA is a wonderful school but their admissions office procedures take the cake in ineptness.
I still havent received any email that shows my application is complete. Heck! I cant even see my application status on their web-page. That was why I had called them up in the first place itself!!!!