Last visit was: 12 Dec 2024, 21:53 It is currently 12 Dec 2024, 21:53
Close
GMAT Club Daily Prep
Thank you for using the timer - this advanced tool can estimate your performance and suggest more practice questions. We have subscribed you to Daily Prep Questions via email.

Customized
for You

we will pick new questions that match your level based on your Timer History

Track
Your Progress

every week, we’ll send you an estimated GMAT score based on your performance

Practice
Pays

we will pick new questions that match your level based on your Timer History
Not interested in getting valuable practice questions and articles delivered to your email? No problem, unsubscribe here.
Close
Request Expert Reply
Confirm Cancel
User avatar
Pankaj0901
Joined: 18 Dec 2018
Last visit: 17 Dec 2022
Posts: 420
Own Kudos:
47
 []
Given Kudos: 737
Location: India
WE:Account Management (Hospitality and Tourism)
Posts: 420
Kudos: 47
 []
1
Kudos
Add Kudos
Bookmarks
Bookmark this Post
User avatar
EMPOWERgmatRichC
User avatar
GMAT Club Legend
Joined: 19 Dec 2014
Last visit: 31 Dec 2023
Posts: 21,807
Own Kudos:
12,057
 []
Given Kudos: 450
Status:GMAT Assassin/Co-Founder
Affiliations: EMPOWERgmat
Location: United States (CA)
GMAT 1: 800 Q51 V49
GRE 1: Q170 V170
Expert reply
GMAT 1: 800 Q51 V49
GRE 1: Q170 V170
Posts: 21,807
Kudos: 12,057
 []
1
Kudos
Add Kudos
Bookmarks
Bookmark this Post
User avatar
Pankaj0901
Joined: 18 Dec 2018
Last visit: 17 Dec 2022
Posts: 420
Own Kudos:
Given Kudos: 737
Location: India
WE:Account Management (Hospitality and Tourism)
Posts: 420
Kudos: 47
Kudos
Add Kudos
Bookmarks
Bookmark this Post
User avatar
Pankaj0901
Joined: 18 Dec 2018
Last visit: 17 Dec 2022
Posts: 420
Own Kudos:
47
 []
Given Kudos: 737
Location: India
WE:Account Management (Hospitality and Tourism)
Posts: 420
Kudos: 47
 []
1
Kudos
Add Kudos
Bookmarks
Bookmark this Post
I attempted both the GMAT Official Practice Exams - 1 and 2. I found that there are two serious problems with the new interface that really defeats the whole point of trying out a real GMAT experience.

1. On the top-right corner of the screen, just below the timer, the string that displays the number of questions attempted doesn't give a correct figure. It resets after every 3-4 questions. For example, in the Verbal Section, when I am on the 8th question, the correct display should be question number 8 of 35. But, it would incorrectly display 3 of 35. (It would not go beyond 3 or 4 and reset every time to 1.) This leads to losing the track of actually what question number I am at, and whether my pacing is right as I am completely clueless how many questions are left for me in the section I am solving. Even when I am actually solving the 24th question, the screen would incorrectly display 3 of 31 question.

2. While I am in the middle of solving questions, when I clicked on the "Next" button on the bottom-right of the screen, it didn't take me to the next question. However, the clock also stopped. I re-checked my internet connection, which was working perfectly fine. Neither did my system hang as other window panels were working fine. So, I waited for a few seconds, and then clicked on "Next" a few times. Nothing happened. Then, I "paused" and "resumed" the section, tried a few times and then, the "Next" button worked, but the clock timer showed "much lesser time" than I had actually spent. It would actually have taken me a minute or so, but the clock timer was decreased by ~15 mins. So, effectively, I actually spent a minute, but the clock timer decreased by ~15 minutes, which is weird.

I am just curious to know if it is just me facing this, or there is an issue with the new interface in general? I had also written to the customer care with as much details as I could, they reverted to me saying that I need to clear caches and use incognito mode of the browser. I tried that as well, but the problem still persists.

It will be great if someone can please guide me here.
Attachments

gmat prep exam isues 4.jpg
gmat prep exam isues 4.jpg [ 223.03 KiB | Viewed 4599 times ]

gmat prep exam isues 3.jpg
gmat prep exam isues 3.jpg [ 328.81 KiB | Viewed 4602 times ]

gmat prep exam issues.jpg
gmat prep exam issues.jpg [ 155.33 KiB | Viewed 4595 times ]

User avatar
ScottTargetTestPrep
User avatar
Target Test Prep Representative
Joined: 14 Oct 2015
Last visit: 12 Dec 2024
Posts: 19,862
Own Kudos:
Given Kudos: 288
Status:Founder & CEO
Affiliations: Target Test Prep
Location: United States (CA)
Expert reply
Active GMAT Club Expert! Tag them with @ followed by their username for a faster response.
Posts: 19,862
Kudos: 24,275
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Hi Pankaj0901,

Did you get things sorted out?
User avatar
Pankaj0901
Joined: 18 Dec 2018
Last visit: 17 Dec 2022
Posts: 420
Own Kudos:
Given Kudos: 737
Location: India
WE:Account Management (Hospitality and Tourism)
Posts: 420
Kudos: 47
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Hi ScottTargetTestPrep

No, this is not fixed yet. The mba.com customer care team asked me to follow the below steps:

1. Log out of GMAT Official Practice on all devices and browsers.
2. Clear your cookies/cache - When clearing your browsing data, please ensure you have All Time (if using Google Chrome) selected
3. Close your browser and re-open a new one
4. Launch an incognito window (important)
5. Login to your mba.com account.


I followed these exact steps, but both the issues still persist. I have written back to customer care again and shared all details - it responded today stating that the development team would look into the issue and come back.

I am eagerly waiting to hear back. Does the interface of the Official GMAT exam exactly the same as that of the practice test? And, is it likely that I might face similar issues during the official Online GMAT exam and so it is better to get the issue fixed before booking a slot?

ScottTargetTestPrep
Hi Pankaj0901,

Did you get things sorted out?
User avatar
ScottTargetTestPrep
User avatar
Target Test Prep Representative
Joined: 14 Oct 2015
Last visit: 12 Dec 2024
Posts: 19,862
Own Kudos:
24,275
 []
Given Kudos: 288
Status:Founder & CEO
Affiliations: Target Test Prep
Location: United States (CA)
Expert reply
Active GMAT Club Expert! Tag them with @ followed by their username for a faster response.
Posts: 19,862
Kudos: 24,275
 []
1
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Pankaj0901
Hi ScottTargetTestPrep

No, this is not fixed yet. The mba.com customer care team asked me to follow the below steps:

1. Log out of GMAT Official Practice on all devices and browsers.
2. Clear your cookies/cache - When clearing your browsing data, please ensure you have All Time (if using Google Chrome) selected
3. Close your browser and re-open a new one
4. Launch an incognito window (important)
5. Login to your mba.com account.


I followed these exact steps, but both the issues still persist. I have written back to customer care again and shared all details - it responded today stating that the development team would look into the issue and come back.

I am eagerly waiting to hear back. Does the interface of the Official GMAT exam exactly the same as that of the practice test? And, is it likely that I might face similar issues during the official Online GMAT exam and so it is better to get the issue fixed before booking a slot?

ScottTargetTestPrep
Hi Pankaj0901,

Did you get things sorted out?

The good news is that I have not heard of these things happening on the real GMAT.
User avatar
bb
User avatar
Founder
Joined: 04 Dec 2002
Last visit: 12 Dec 2024
Posts: 39,358
Own Kudos:
Given Kudos: 21,579
Location: United States (WA)
GMAT 1: 750 Q49 V42
GPA: 3
Products:
Expert reply
Active GMAT Club Expert! Tag them with @ followed by their username for a faster response.
GMAT 1: 750 Q49 V42
Posts: 39,358
Kudos: 76,709
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Thanks for posting the steps and potential solution. Sorry it did not help. Another option could be to try a different browser if see if perhaps that helps?




Pankaj0901
Hi ScottTargetTestPrep

No, this is not fixed yet. The mba.com customer care team asked me to follow the below steps:

1. Log out of GMAT Official Practice on all devices and browsers.
2. Clear your cookies/cache - When clearing your browsing data, please ensure you have All Time (if using Google Chrome) selected
3. Close your browser and re-open a new one
4. Launch an incognito window (important)
5. Login to your mba.com account.


I followed these exact steps, but both the issues still persist. I have written back to customer care again and shared all details - it responded today stating that the development team would look into the issue and come back.

I am eagerly waiting to hear back. Does the interface of the Official GMAT exam exactly the same as that of the practice test? And, is it likely that I might face similar issues during the official Online GMAT exam and so it is better to get the issue fixed before booking a slot?

ScottTargetTestPrep
Hi Pankaj0901,

Did you get things sorted out?

Posted from my mobile device
User avatar
GmatKnightTutor
User avatar
GMAT Club Legend
Joined: 31 Jan 2020
Last visit: 12 Dec 2024
Posts: 4,680
Own Kudos:
Given Kudos: 17
Posts: 4,680
Kudos: 1,442
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Consider using another OS/browser. It may be worth trying out a browser version that is a bit older.

How to get a V40 or higher on the GMAT? What about a V51?


Pankaj0901
Hi ScottTargetTestPrep

No, this is not fixed yet. The mba.com customer care team asked me to follow the below steps:

1. Log out of GMAT Official Practice on all devices and browsers.
2. Clear your cookies/cache - When clearing your browsing data, please ensure you have All Time (if using Google Chrome) selected
3. Close your browser and re-open a new one
4. Launch an incognito window (important)
5. Login to your mba.com account.


I followed these exact steps, but both the issues still persist. I have written back to customer care again and shared all details - it responded today stating that the development team would look into the issue and come back.

I am eagerly waiting to hear back. Does the interface of the Official GMAT exam exactly the same as that of the practice test? And, is it likely that I might face similar issues during the official Online GMAT exam and so it is better to get the issue fixed before booking a slot?

ScottTargetTestPrep
Hi Pankaj0901,

Did you get things sorted out?
User avatar
Pankaj0901
Joined: 18 Dec 2018
Last visit: 17 Dec 2022
Posts: 420
Own Kudos:
Given Kudos: 737
Location: India
WE:Account Management (Hospitality and Tourism)
Posts: 420
Kudos: 47
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Sure, thanks for the suggestion. I think I need to try that. But, I am only holding back from "trying" as I don't want to "waste" the gmat prep official test in case I face the issue again. I have already wasted the first two tests and I deeply regret that. I will buy 5 & 6 tests as well, but I don't want to waste them as I did with the first two. I really want to simulate the real test experience and access my gmat score (testing the waters).

However, I received a response from the customer care that I should not face such technical issues, provided my system passes the system requirements check. And, I have checked several times, my system is passing the test. So, it is just about my practice test now, and I am not concerned about the real GMAT exam.

GmatTutorKnight
Consider using another OS/browser. It may be worth trying out a browser version that is a bit older.

How to get a V40 or higher on the GMAT? What about a V51?


Pankaj0901
Hi ScottTargetTestPrep

No, this is not fixed yet. The mba.com customer care team asked me to follow the below steps:

1. Log out of GMAT Official Practice on all devices and browsers.
2. Clear your cookies/cache - When clearing your browsing data, please ensure you have All Time (if using Google Chrome) selected
3. Close your browser and re-open a new one
4. Launch an incognito window (important)
5. Login to your mba.com account.


I followed these exact steps, but both the issues still persist. I have written back to customer care again and shared all details - it responded today stating that the development team would look into the issue and come back.

I am eagerly waiting to hear back. Does the interface of the Official GMAT exam exactly the same as that of the practice test? And, is it likely that I might face similar issues during the official Online GMAT exam and so it is better to get the issue fixed before booking a slot?

ScottTargetTestPrep
Hi Pankaj0901,

Did you get things sorted out?

Attachments

gmat customer care response.PNG
gmat customer care response.PNG [ 25.29 KiB | Viewed 4176 times ]

User avatar
AlwaysImproving
Joined: 20 Nov 2020
Last visit: 03 Mar 2024
Posts: 62
Own Kudos:
13
 []
Given Kudos: 228
Location: India
Concentration: Finance, Entrepreneurship
GMAT 1: 770 Q50 V44 (Online)
GPA: 3.13
Products:
GMAT 1: 770 Q50 V44 (Online)
Posts: 62
Kudos: 13
 []
1
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Pankaj0901
I attempted both the GMAT Official Practice Exams - 1 and 2. I found that there are two serious problems with the new interface that really defeats the whole point of trying out a real GMAT experience.

1. On the top-right corner of the screen, just below the timer, the string that displays the number of questions attempted doesn't give a correct figure. It resets after every 3-4 questions. For example, in the Verbal Section, when I am on the 8th question, the correct display should be question number 8 of 35. But, it would incorrectly display 3 of 35. (It would not go beyond 3 or 4 and reset every time to 1.) This leads to losing the track of actually what question number I am at, and whether my pacing is right as I am completely clueless how many questions are left for me in the section I am solving. Even when I am actually solving the 24th question, the screen would incorrectly display 3 of 31 question.

2. While I am in the middle of solving questions, when I clicked on the "Next" button on the bottom-right of the screen, it didn't take me to the next question. However, the clock also stopped. I re-checked my internet connection, which was working perfectly fine. Neither did my system hang as other window panels were working fine. So, I waited for a few seconds, and then clicked on "Next" a few times. Nothing happened. Then, I "paused" and "resumed" the section, tried a few times and then, the "Next" button worked, but the clock timer showed "much lesser time" than I had actually spent. It would actually have taken me a minute or so, but the clock timer was decreased by ~15 mins. So, effectively, I actually spent a minute, but the clock timer decreased by ~15 minutes, which is weird.

I am just curious to know if it is just me facing this, or there is an issue with the new interface in general? I had also written to the customer care with as much details as I could, they reverted to me saying that I need to clear caches and use incognito mode of the browser. I tried that as well, but the problem still persists.

It will be great if someone can please guide me here.

Hi Pankaj0901

I faced the same issue as well. I noticed that the issue occurs only when you Flag a question for review. When I didn't Flag or bookmark a question while taking the Official mock, the question number didn't reset and the sequence was displayed in the correct manner. You might want to test the same on either of the first 2 free official mocks, using a new account or by resetting the original one.
Hope that it works for you as well. Best of Luck!

Warm regards
User avatar
Pankaj0901
Joined: 18 Dec 2018
Last visit: 17 Dec 2022
Posts: 420
Own Kudos:
Given Kudos: 737
Location: India
WE:Account Management (Hospitality and Tourism)
Posts: 420
Kudos: 47
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Hi NareshGargMBA

Even the MBA Customer care team asked me the same question yesterday - whether I am facing this issue only when I flag the question. (Refer to the screenshot.)

While this could be true as I did flag several questions, I am not so sure if this was the only reason. However, I faced the question not moving to the next despite clicking on NEXT button quite a number of times. Are both the issues - screen not moving to the next question & question number resetting - because of flagging a question?

Thank you so much for this highly useful information.

NareshGargMBA
Pankaj0901
I attempted both the GMAT Official Practice Exams - 1 and 2. I found that there are two serious problems with the new interface that really defeats the whole point of trying out a real GMAT experience.

1. On the top-right corner of the screen, just below the timer, the string that displays the number of questions attempted doesn't give a correct figure. It resets after every 3-4 questions. For example, in the Verbal Section, when I am on the 8th question, the correct display should be question number 8 of 35. But, it would incorrectly display 3 of 35. (It would not go beyond 3 or 4 and reset every time to 1.) This leads to losing the track of actually what question number I am at, and whether my pacing is right as I am completely clueless how many questions are left for me in the section I am solving. Even when I am actually solving the 24th question, the screen would incorrectly display 3 of 31 question.

2. While I am in the middle of solving questions, when I clicked on the "Next" button on the bottom-right of the screen, it didn't take me to the next question. However, the clock also stopped. I re-checked my internet connection, which was working perfectly fine. Neither did my system hang as other window panels were working fine. So, I waited for a few seconds, and then clicked on "Next" a few times. Nothing happened. Then, I "paused" and "resumed" the section, tried a few times and then, the "Next" button worked, but the clock timer showed "much lesser time" than I had actually spent. It would actually have taken me a minute or so, but the clock timer was decreased by ~15 mins. So, effectively, I actually spent a minute, but the clock timer decreased by ~15 minutes, which is weird.

I am just curious to know if it is just me facing this, or there is an issue with the new interface in general? I had also written to the customer care with as much details as I could, they reverted to me saying that I need to clear caches and use incognito mode of the browser. I tried that as well, but the problem still persists.

It will be great if someone can please guide me here.

Hi Pankaj0901

I faced the same issue as well. I noticed that the issue occurs only when you Flag a question for review. When I didn't Flag or bookmark a question while taking the Official mock, the question number didn't reset and the sequence was displayed in the correct manner. You might want to test the same on either of the first 2 free official mocks, using a new account or by resetting the original one.
Hope that it works for you as well. Best of Luck!

Warm regards

Attachments

flagging question.PNG
flagging question.PNG [ 32.54 KiB | Viewed 4112 times ]

User avatar
AlwaysImproving
Joined: 20 Nov 2020
Last visit: 03 Mar 2024
Posts: 62
Own Kudos:
Given Kudos: 228
Location: India
Concentration: Finance, Entrepreneurship
GMAT 1: 770 Q50 V44 (Online)
GPA: 3.13
Products:
GMAT 1: 770 Q50 V44 (Online)
Posts: 62
Kudos: 13
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Pankaj0901
Hi NareshGargMBA

Even the MBA Customer care team asked me the same question yesterday - whether I am facing this issue only when I flag the question. (Refer to the screenshot.)

While this could be true as I did flag several questions, I am not so sure if this was the only reason. However, I faced the question not moving to the next despite clicking on NEXT button quite a number of times. Are both the issues - screen not moving to the next question & question number resetting - because of flagging a question?

Thank you so much for this highly useful information.

NareshGargMBA
Pankaj0901
I attempted both the GMAT Official Practice Exams - 1 and 2. I found that there are two serious problems with the new interface that really defeats the whole point of trying out a real GMAT experience.

1. On the top-right corner of the screen, just below the timer, the string that displays the number of questions attempted doesn't give a correct figure. It resets after every 3-4 questions. For example, in the Verbal Section, when I am on the 8th question, the correct display should be question number 8 of 35. But, it would incorrectly display 3 of 35. (It would not go beyond 3 or 4 and reset every time to 1.) This leads to losing the track of actually what question number I am at, and whether my pacing is right as I am completely clueless how many questions are left for me in the section I am solving. Even when I am actually solving the 24th question, the screen would incorrectly display 3 of 31 question.

2. While I am in the middle of solving questions, when I clicked on the "Next" button on the bottom-right of the screen, it didn't take me to the next question. However, the clock also stopped. I re-checked my internet connection, which was working perfectly fine. Neither did my system hang as other window panels were working fine. So, I waited for a few seconds, and then clicked on "Next" a few times. Nothing happened. Then, I "paused" and "resumed" the section, tried a few times and then, the "Next" button worked, but the clock timer showed "much lesser time" than I had actually spent. It would actually have taken me a minute or so, but the clock timer was decreased by ~15 mins. So, effectively, I actually spent a minute, but the clock timer decreased by ~15 minutes, which is weird.

I am just curious to know if it is just me facing this, or there is an issue with the new interface in general? I had also written to the customer care with as much details as I could, they reverted to me saying that I need to clear caches and use incognito mode of the browser. I tried that as well, but the problem still persists.

It will be great if someone can please guide me here.

Hi Pankaj0901

I faced the same issue as well. I noticed that the issue occurs only when you Flag a question for review. When I didn't Flag or bookmark a question while taking the Official mock, the question number didn't reset and the sequence was displayed in the correct manner. You might want to test the same on either of the first 2 free official mocks, using a new account or by resetting the original one.
Hope that it works for you as well. Best of Luck!

Warm regards

I'm pretty sure about the Question number reset issue, but not so much about the question not moving to the next despite clicking on NEXT button quite a number of times issue, as I haven't faced the latter issue.
Moderator:
General GMAT Forum Moderator
138 posts