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PayelRB
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How to escalate issue raised with GMAC Customer Support team? 22 Jun 2021, 05:09
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Hi,

How to escalate issue raised with GMAC Customer Support team?

On the 10th of this month, I had scheduled the online GMAT. While going through the check-in process with the Proctor, the ESSecureBrowser didn't instal on the laptop. After trying various ways to solve the issue for two hours, the proctor advised me to reschedule the exam.
Ever since then I am following up with GMAC on the ESSecureBrowser issue , but no help received yet . This is blocking me from booking the next date for the exam.

Any help with contact or escalation process will be very much appreciated.


Thanks,
Payel Roy Barman
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Schools: IIM (A) ISB '24
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How to escalate issue raised with GMAC Customer Support team? 22 Jun 2021, 08:16
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PayelRB
Hi,

How to escalate issue raised with GMAC Customer Support team?

On the 10th of this month, I had scheduled the online GMAT. While going through the check-in process with the Proctor, the ESSecureBrowser didn't instal on the laptop. After trying various ways to solve the issue for two hours, the proctor advised me to reschedule the exam.
Ever since then I am following up with GMAC on the ESSecureBrowser issue , but no help received yet . This is blocking me from booking the next date for the exam.

Any help with contact or escalation process will be very much appreciated.


Thanks,
Payel Roy Barman
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Three ways

- Tag them here on GMAT CLUB and mention the problem
- Call them
- Write them the e-mail
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PayelRB
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How to escalate issue raised with GMAC Customer Support team? 22 Jun 2021, 08:25
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Thank you GMATinsight .

Tagging them here is a great tip, I was not aware of that.
However, pleased to inform that I have called them and they are finally working on it.

Best,
Payel
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How to escalate issue raised with GMAC Customer Support team? 23 Jun 2021, 06:34
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Hi, PayelRB

Could you or GMAC find out why ESSecureBrowser didn't install on your laptop? Let us know how GMAC resolves the issue.

Good luck!
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How to escalate issue raised with GMAC Customer Support team? 10 Jun 2025, 03:53
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hi, I have the exact same issue, I am not able to reach them on the phone, email also doesn't seem to work. how did you manage to resolve?

GMATinsight
PayelRB
Hi,

How to escalate issue raised with GMAC Customer Support team?

On the 10th of this month, I had scheduled the online GMAT. While going through the check-in process with the Proctor, the ESSecureBrowser didn't instal on the laptop. After trying various ways to solve the issue for two hours, the proctor advised me to reschedule the exam.
Ever since then I am following up with GMAC on the ESSecureBrowser issue , but no help received yet . This is blocking me from booking the next date for the exam.

Any help with contact or escalation process will be very much appreciated.


Thanks,
Payel Roy Barman

Three ways

- Tag them here on GMAT CLUB and mention the problem
- Call them
- Write them the e-mail
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How to escalate issue raised with GMAC Customer Support team? 10 Jun 2025, 19:48
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PayelRB
Thank you GMATinsight .

Tagging them here is a great tip, I was not aware of that.
However, pleased to inform that I have called them and they are finally working on it.

Best,
Payel
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That's great to hear. Thank you for the update.
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