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abdatta
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abdatta
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I faced a similar issue, for me it happened when I tried to click on back in middle of the quiz/or tried end the session without attempting all questions. What I observed was that the system stops syncing during study session/practice tests and clicking on submit/end led to this error. I had written to the customer support and they said to login from incognito and also clear cache, it worked for me
You can write an email to customercare@mba.com or gmatofficialprep@mba.com, they respond in 24 hours usually.
good luck
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abdatta
Joined: 19 May 2024
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AnuK2222
I faced a similar issue, for me it happened when I tried to click on back in middle of the quiz/or tried end the session without attempting all questions. What I observed was that the system stops syncing during study session/practice tests and clicking on submit/end led to this error. I had written to the customer support and they said to login from incognito and also clear cache, it worked for me
You can write an email to customercare@mba.com or gmatofficialprep@mba.com, they respond in 24 hours usually.
good luck
­Thanks! I've mailed them just now, let's see what they say. I had already tried on incognito and clearing cache before posting here. None of them worked for me!
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abdatta
How do I contact mba.com support?

Posted from my mobile device
­You can contact them here:

https://www.mba.com/service/contact-us. ... 08%20(toll)
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abdatta
­Hi, I don't know where to reach out so posting it here:
My OG practice questions page is stuck here and I can neither submit and close it, nor resume it and finish it. Someone, please help me cuz I'm not able to practice any questions because of this.



Submit & End Session button doesn't work:


Resuming gives me these questions but no matter what I answer, it says "Skipped":


And on completing them (Despite every one marked as skipped), it gives this result (with locked reports?)


On clicking any category names to review the questions, it shows this:


And trying to submit and end session, shows this now:
­Hi, I faced a similar issue in April. I closed a customized test midway and started having this issue.
I wrote to GMAC, but they replied a little late. I solved it on my own by then.

If your country of residence has a mobile application for official GMAT Practice on Google Play or Apple Store, download the same and log in from there.
Then, go to your Prep material and reset the question bank.
This worked for me.­
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