Manager
Joined: 20 Aug 2018
Posts: 224
Given Kudos: 114
Location: India
Concentration: General Management, International Business
GPA: 3.95
Rescheduling due to health issues
[#permalink]
06 Aug 2023, 00:26
Hello all
I have my test booked on Aug-7 but due to conjunctivitis I wont be able to take the test. On this I had dropped a mail, logged a ticket and talked with GMAC customer helpline with all the necessary documents for a free rescheduling or free cancellation. But these actions were taken by me on 04th Aug and I was down since 03rd Aug.
to all the mails they have mentioned :we are escalating this matter to Pearson helpdesk for quicker resolution and thus we are closing now this ticket number. You will receive a direct reply.” But haven’t heard anything from the Pearson desk. Also they dont function during weekends.
Now when I tried to check if i can reschedule the exam , the GMAC system wont allow as it is within 24hrs window.
Please suggest what additional action I need to take .
Posted from my mobile device