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06 Aug 2023, 00:26
Kudos
Bookmarks
Hello all
I have my test booked on Aug-7 but due to conjunctivitis I wont be able to take the test. On this I had dropped a mail, logged a ticket and talked with GMAC customer helpline with all the necessary documents for a free rescheduling or free cancellation. But these actions were taken by me on 04th Aug and I was down since 03rd Aug.
to all the mails they have mentioned :we are escalating this matter to Pearson helpdesk for quicker resolution and thus we are closing now this ticket number. You will receive a direct reply.” But haven’t heard anything from the Pearson desk. Also they dont function during weekends.
Now when I tried to check if i can reschedule the exam , the GMAC system wont allow as it is within 24hrs window.
Please suggest what additional action I need to take .
Posted from my mobile device
I have my test booked on Aug-7 but due to conjunctivitis I wont be able to take the test. On this I had dropped a mail, logged a ticket and talked with GMAC customer helpline with all the necessary documents for a free rescheduling or free cancellation. But these actions were taken by me on 04th Aug and I was down since 03rd Aug.
to all the mails they have mentioned :we are escalating this matter to Pearson helpdesk for quicker resolution and thus we are closing now this ticket number. You will receive a direct reply.” But haven’t heard anything from the Pearson desk. Also they dont function during weekends.
Now when I tried to check if i can reschedule the exam , the GMAC system wont allow as it is within 24hrs window.
Please suggest what additional action I need to take .
Posted from my mobile device
06 Aug 2023, 01:15
Kudos
Bookmarks
May want to wait until you receive the "direct reply" before booking another test. If nothing happens and you follow up after a few days, mentioning the previous ticket number could be helpful.
-contact: gmatknight site | gmatclub dm
-contact: gmatknight site | gmatclub dm
07 Aug 2023, 07:05
Kudos
Bookmarks
Just to inform y’all I just got the cancellation of my exam with the refund of the exam fees after spending an hour over customer care call
Posted from my mobile device
Posted from my mobile device
