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The fact that superior service can generate a competitive advantage for a company does not mean that every attempt at improving service will create such an advantage. Investment in service, like those in production and distribution, must be balanced against other types of investments on the basis of direct, tangible benefits such as cost reduction and increased revenues. ....
Qus: According to the passage, investments in service are comparable to investments in production and distribution in terms of the
A) tangibility of the benefits that they tend to confer.
B) increased revenues that they ultimately produce
C) basis on which they need to be weighed.
D) insufficient analysis that managers devote to them
E) degree of competitive advantage that they are likely to provide.
Could you folks answer this with explanation?
Thanks much
Qus: According to the passage, investments in service are comparable to investments in production and distribution in terms of the
A) tangibility of the benefits that they tend to confer.
B) increased revenues that they ultimately produce
C) basis on which they need to be weighed.
D) insufficient analysis that managers devote to them
E) degree of competitive advantage that they are likely to provide.
Could you folks answer this with explanation?
C
Thanks much
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26 Nov 2003, 17:08
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OK eleminate C, D, E right away. Look at the explainations.
Now u r left with A & B
Then pick A. If anyone has a better reason I would like to hear about it.
A) tangibility of the benefits that they tend to confer.
Yes - because there are more benefits than increased revenue
B) increased revenues that they ultimately produce
It is a close call but increased revenue dosent mean increased profit, profit=revenue - cost
C) basis on which they need to be weighed.
The basis are already defined in second sentence
D) insufficient analysis that managers devote to them
Irrelevant
E) degree of competitive advantage that they are likely to provide.
Look at the 2nd sentence - they are talking about tangiable gains. So easily elimiate it too.
Now u r left with A & B
Then pick A. If anyone has a better reason I would like to hear about it.
A) tangibility of the benefits that they tend to confer.
Yes - because there are more benefits than increased revenue
B) increased revenues that they ultimately produce
It is a close call but increased revenue dosent mean increased profit, profit=revenue - cost
C) basis on which they need to be weighed.
The basis are already defined in second sentence
D) insufficient analysis that managers devote to them
Irrelevant
E) degree of competitive advantage that they are likely to provide.
Look at the 2nd sentence - they are talking about tangiable gains. So easily elimiate it too.
26 Nov 2003, 17:18
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I will go for C.
passage says:
..balanced against other types of investments on the basis of direct, tangible benefits ..."
defines the bases on which benefits should be measured.. C confers
passage says:
..balanced against other types of investments on the basis of direct, tangible benefits ..."
defines the bases on which benefits should be measured.. C confers
