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URGENT: Can I ask GMAC for a retest?

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URGENT: Can I ask GMAC for a retest? [#permalink]

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New post 01 Dec 2017, 03:29
Hi everyone,

I just gave my GMAT exam in the Pune, India centre. The thing is, during my exam (both quant and verbal), my computer hung several times - the proctor restarted my computer at least 5 times in total. And almost every time, i lost anything between 30 seconds - 1:30 minutes on my exam. I didn't know at the time that the proctor can add minutes to your exam - and I was already running out of so much time I didn't want to sit and argue and hit a dead end with even more time lost.

I first took the Verbal Section, then Quant, and then IR+AWA. Even though i lost at least a good 3-5 minutes in the Verbal section, I didn't say anything and got on with my exam. In the Quant section when this happened for the 2nd time, I lost my cool and told the proctor I'd lost at least 3:30 minutes during the last hang up. The proctor told me he'd add minutes, and he actually did add minutes and I could complete my exam on time.

However, because of their computers hanging, I lost so much time in verbal that I had to guess an entire RC in order to complete my exam. Obviously, my score must have fallen off a cliff at that point.

In the end I got 690 (Q;47, V:38, IR:8). And I'm very disappointed because I don't think what happened was fair at all.

Is it worth it go call up GMAC and ask them for a retest? Do they even bother to listen? Any help or advice would be appreciated.

I'm so bummed.

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Re: URGENT: Can I ask GMAC for a retest? [#permalink]

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New post 01 Dec 2017, 04:05
Hi 13S12 ,

Sorry to hear about your case. I think you should go ahead and send them the email.

Here is the post discussing similar kind of glitches. See if this helps.

https://gmatclub.com/forum/gmat-errors- ... 51020.html

Do keep us posted about what they say.

All the best. :thumbup:
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Re: URGENT: Can I ask GMAC for a retest? [#permalink]

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New post 01 Dec 2017, 08:34
Hey 13S12

I agree with abhimahna above. You should definitely write or call GMAC and file a report about this incident.

Best case GMAC may give you a free retake. Worst case GMAC may decline you the free retake. There is no harm in asking them as you are anyways disappointed with the score and you are want a free retake.

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Re: URGENT: Can I ask GMAC for a retest? [#permalink]

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New post 01 Dec 2017, 19:33
Technically speaking, what you experienced is definitely considered a testing irregularity: you didn't receive the same experience as other test-takers, and that undermines the entire point of standardized testing. In most cases like these, the GMAT will offer you a free retake, though I've noticed that they've become stingier about these situations in the last year or two.

At the very least, give them a call, and push them as hard as you can for a free retake.

Let us know what happens! And hey, that was a pretty encouraging result under the circumstances, so I'm hopeful that you'll kick some serious butt next time. :)
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Re: URGENT: Can I ask GMAC for a retest? [#permalink]

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New post 08 Dec 2017, 22:28
Hi abhimahna , pikolo2510 and GMATNinja !

Thanks for the reply! Just thought I'd post an update. I did ask GMAC for a free retake, but they said they would cancel my current test scores if they did indeed offer me a free retake. I thought about it, and just because 690 is not a terrible score, I decided to keep the score and not have it cancelled.

I'm still planning to retake my GMAT, but I'll be paying for it. :)

I was wondering if you guys could give me some more of ur expert advice!

For my first attempt, I used the GMATClub Tests and the Official GMAC Exams (all six of them) for my mock tests. Now my GMATClub tests are exhausted, and I'm confused which CATs to take to improve my score further. I'm hoping to improve my Quant to around 49, and my Verbal to 42-43. I'd like to gain a bit more clarity about how to approach Quant questions, and to improve my speed in Verbal.

Do you think it's worth it to resubscribe to the GMATClub CATs and take those tests again?
Which are the best CATs outside GMAC and GMATClub, especially for Verbal?

Any help would be appreciated :) Have a nice weekend !

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URGENT: Can I ask GMAC for a retest? [#permalink]

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New post 09 Dec 2017, 00:31
Veritas prep CATs are really good for verbal. You can try giving a shot at them. There is one free CAT available in their website and you will have to pay for the next 6. Just check the free CAT and see whether it meets your expectations.

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Re: URGENT: Can I ask GMAC for a retest? [#permalink]

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New post 09 Dec 2017, 02:19
13S12 wrote:
Hi abhimahna , pikolo2510 and GMATNinja !

Thanks for the reply! Just thought I'd post an update. I did ask GMAC for a free retake, but they said they would cancel my current test scores if they did indeed offer me a free retake. I thought about it, and just because 690 is not a terrible score, I decided to keep the score and not have it cancelled.

I'm still planning to retake my GMAT, but I'll be paying for it. :)

I was wondering if you guys could give me some more of ur expert advice!

For my first attempt, I used the GMATClub Tests and the Official GMAC Exams (all six of them) for my mock tests. Now my GMATClub tests are exhausted, and I'm confused which CATs to take to improve my score further. I'm hoping to improve my Quant to around 49, and my Verbal to 42-43. I'd like to gain a bit more clarity about how to approach Quant questions, and to improve my speed in Verbal.

Do you think it's worth it to resubscribe to the GMATClub CATs and take those tests again?
Which are the best CATs outside GMAC and GMATClub, especially for Verbal?

Any help would be appreciated :) Have a nice weekend !


Hey,

Thanks for the update. I answered your query here.
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How I improved from V21 to V40! ?

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Re: URGENT: Can I ask GMAC for a retest?   [#permalink] 09 Dec 2017, 02:19
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URGENT: Can I ask GMAC for a retest?

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