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27 Oct 2015, 11:59
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Hi guys,
I went in for my second attempt a few weeks back and the behavior and incompetence of the staff at the center was appalling and, at least acc. to me, unacceptable. I have raised a complaint about this to Pearson and I got an email 4 days later saying they are presently investigating and will update me when there is an update.
Just wanted to ask members here if anyone knows how long do they usually take to complete their investigation. Also, what is usually the outcome of such investigations? I've read stories where some people got their exams rescheduled. Don't think that's gonna happen but just wanted to ask what can I expect to come out of this?
Thanks!
I went in for my second attempt a few weeks back and the behavior and incompetence of the staff at the center was appalling and, at least acc. to me, unacceptable. I have raised a complaint about this to Pearson and I got an email 4 days later saying they are presently investigating and will update me when there is an update.
Just wanted to ask members here if anyone knows how long do they usually take to complete their investigation. Also, what is usually the outcome of such investigations? I've read stories where some people got their exams rescheduled. Don't think that's gonna happen but just wanted to ask what can I expect to come out of this?
Thanks!
27 Oct 2015, 17:13
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Hi GhostA,
In years past, an 'investigation' could take upwards of a month (depending on the type of complaint, the 'fault' - if any - and the time of year). Sometimes the authorities determine that whatever 'incident' occurred is not enough to warrant any compensation. Other times, the 'incident' is serious enough that the Test Taker is granted a free retest.
Considering the 'busy' time of year, I would have to assume that an investigation would probably take a bit longer than normal. As you've pointed out, since it's only been a couple of weeks, then you probably have to wait a bit more.
GMAT assassins aren't born, they're made,
Rich
In years past, an 'investigation' could take upwards of a month (depending on the type of complaint, the 'fault' - if any - and the time of year). Sometimes the authorities determine that whatever 'incident' occurred is not enough to warrant any compensation. Other times, the 'incident' is serious enough that the Test Taker is granted a free retest.
Considering the 'busy' time of year, I would have to assume that an investigation would probably take a bit longer than normal. As you've pointed out, since it's only been a couple of weeks, then you probably have to wait a bit more.
GMAT assassins aren't born, they're made,
Rich
27 Oct 2015, 20:56
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GhostA
Hi GhostA,
The time of the investigation depends on the seriousness of the fault. The resolution could have come earlier if the was a direct bearing on your score for example faulty equipments.
However, in this case there is no direct impact on your score and so this case might sit for a while.
