CEO: Graphic design is a major aspect of any successful website. To ensure that our customers do not leave and begin using another site, our extra capital should be used to improve our website's design.
CTO: Despite the importance of graphic design, I disagree. The extra capital should be used to improve the service provided by our technical support staff.
Which of the following, if true, most strengthens the CTO's objection to the CEO's position?
A. Graphic designers who choose to work with digital media often stress that while a website's design is critical for sales, it cannot compensate for exceptionally high prices. -> Irrelevant.
B. The design of a website, when created with accurate focus on the specific target market, can be a powerful enough factor to make visitors oversee functional shortcomings of that site. -> It makes CEOs position strong. Incorrect.
C. Investing any extra capital that may be available back into a company is very wise business practice. -> Irrelevant.
D. Since the technical support services offered by many websites are hardly ever used, companies should keep investments in these services to a minimum. -> It makes CTO position weak. Incorrect.
E. A recent consumer poll shows that technical support is the most important factor influencing customer retention. -> It makes CTO position strong. Let's keep it.
So, I think E.