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cannot do anything about it
have to give reset
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Do not reset. You can fix this issue.

Download Sqlite and edit the tables within the database storage for GMATPrep. The database, ‘preptool.vb’, is in C:\Users\[replace this with your name]\AppData\Roaming\GMATPrep\Local Store\. The table is exam_session, and the field is 'status'. You must edit the field for the row with the highest sessionId. Set status = 1. Reload the GMATPrep software.


See
gmatclub forum: gmatprep-2012-obtain-exam-logs-timing-awa-essay-142118.html
reddit thread: you_must_completely_finish_your_gmat_prep_exam_in/
(I can't post urls so you will need to search)


Edit:
I've received a pm asking to clarify. Here is a picture for reference. Hopefully that clears things up.
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Thanks a ton for the solution, you are a life saver, this trick really helped me with getting a score, otherwise would have lost a lot of time and effort, thanks a ton. :)

BambibooVentures
Do not reset. You can fix this issue.

Download Sqlite and edit the tables within the database storage for GMATPrep. The database, ‘preptool.vb’, is in C:\Users\[replace this with your name]\AppData\Roaming\GMATPrep\Local Store\. The table is exam_session, and the field is 'status'. You must edit the field for the row with the highest sessionId. Set status = 1. Reload the GMATPrep software.


See
gmatclub forum: gmatprep-2012-obtain-exam-logs-timing-awa-essay-142118.html
reddit thread: you_must_completely_finish_your_gmat_prep_exam_in/
(I can't post urls so you will need to search)


Edit:
I've received a pm asking to clarify. Here is a picture for reference. Hopefully that clears things up.
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Thanks so much for the solution -- it worked perfectly!!!!
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jnagel90
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When I change the "Status" from "2" to "1" and I reload gmatprep it's giving me an error. Am I doing something wrong?



Edit: have to quit and save the work done in SQLite in order for GMATPrep to work again. This worked perfectly. Thank you!!
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I recently received a PM about how to do this in a mac. I did some searching and found this quote that may be helpful.

KamiG
You can find the MAC files here: ~/Library/Preferences/GMATPrep/Local Store

To get to this directory, open a Finder, press Shift-CMD-G and copy and page the address above in the box. On MAC, the filename is preptool.db (not pretool.vb).
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Thanks a ton!!
This was a saviour.

------------------------
Aman :)
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Hi, same issue happened to me but I was not using the software and took the exam via gmat prep online platform. any chance to retrieve my score there?

BambibooVentures
Do not reset. You can fix this issue.

Download Sqlite and edit the tables within the database storage for GMATPrep. The database, ‘preptool.vb’, is in C:\Users\[replace this with your name]\AppData\Roaming\GMATPrep\Local Store\. The table is exam_session, and the field is 'status'. You must edit the field for the row with the highest sessionId. Set status = 1. Reload the GMATPrep software.


See
gmatclub forum: gmatprep-2012-obtain-exam-logs-timing-awa-essay-142118.html
reddit thread: you_must_completely_finish_your_gmat_prep_exam_in/
(I can't post urls so you will need to search)


Edit:
I've received a pm asking to clarify. Here is a picture for reference. Hopefully that clears things up.
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