Expert Global Test - Payment done but did not recieve the test

Question

Sorry to bother you guys. But I am encountering this error message when I log in to the expertglobal website.

Is it usual? Is there usually a delay?

I bought the 15 tests from an advertisement link here at the GMAT Club. I paid 50 dollars and got a confirmation SMS about the deduction of money from my bank. Did anyone face this problem?

Update: the issue has been resolved

bb · Answer

Sorry, i am not very familiar with the Experts Global purchase process.... but this does not seem common - I have not seen people mention it before.

Have you gotten in touch with them? Perhaps something with the billing system (for whatever reason we have 2-3% of purchases not properly communicated by the billing system and it does not get activated).

P.S. Also check your email confirmation for any special instructions. Sometimes you have to click a link or activate a code

rihsat · Answer

I posted in 1st screen shot the e-mail no instruction or link there. And the 2nd screenshot is the error message in the expert global site. I believe its an error but no one is responding at the website.

Posted from my mobile device

Posted from my mobile device

rihsat · Answer

No response from expertgolbal. 24 hours gone...😓

Posted from my mobile device

bb · Answer

Hi. I am happy to ping them. Bot sure they will reply to me faster but let me try. Thx.

Posted from my mobile device

bb · Answer

Just heard back but unfortunately it is Sunday night and people are off but they said they will be in touch in 12 hours or so with access. It seems it is a payment gateway issue. (As suspected). Unfortunately these happen.

Posted from my mobile device

Posted from my mobile device

Maxximus · Answer

Hello  rihsat ,

To avoid the ~12 hours wait, we have resolved the issue personally and sent you an email.

You can login now.

Sorry for the trouble you faced. Unfortunately, such payment gateway issues do occur in a small proportion of enrollments.

Thanks  bb  for filling in.

All the best
Experts' Global

rihsat · Answer

Thanks. But scary support... Took more than 30hours😒

Posted from my mobile device

bb · Answer

You know, I really don't appreciate your attitude. I bugged people on a weekend and spent my time on this and this is what you post? 
I don't know where you come from or what you are comparing it to, but this is a WEEKEND. If this were a bank, you would not hear till Monday! What are you saying is scary? This is not a life and death situation.

rihsat · Answer

My reply, "Scary Support" is directed to that website. It is due to I have purchase a lot of things online. They have no online support at all. I posted in their website, emailed etc. My experience is digital things like codes/apps are delivered instantly.

bb , I dont really know how to reply to specific comments yet.

And yes your support was awesome. You replied within seconds of my post, even if it was not related to Gmat club, as far as I remember. Must be very busy person you are, I have seen your profile. I followed many of your post and have improved a lot from the posts here in Gmat Club.

But if I said anything that offends you I am sorry.

Posted from my mobile device

shivanikamat99 · Answer

Dear Expert global 
I really loved your product and prompt professional service. I would like to recommend expert global to other students because expert global offers a very comprehensive, user friendly and qualitative course and mock tests for a very low price .The only regret that I have is that I should have purchased their product at the beginning of my preparation.

Maxximus · Answer

Hello Shivani,

Sorry for the difficulty you faced. Sometimes, such issues do come up because of error in processing by payment gateways. We have rectified the issue. You can now login and start using the platform.

Login

Thanks.
Experts'Global team

dondon123 · Answer

Dear  Maxximus

You mentioned in an above post that the problem had been rectified, but unfortunately, I encountered the same problem today. I purchased the 15 test and received confirmation of payment from both Experts' Global and my bank, but still cannot access the test.

ExpertsGlobal5 · Answer

Dear  dondon123 ,

Hope this finds you well.

We checked your account and found no issue.

We've also sent you an email with the details of your account and how to  login , please refer the same.

All the best!
Experts' Global team

NCC · Answer

Dear  ExpertsGlobal5 ,  Maxximus ,
My name is Neha Chandrachud and I bought the Experts Global 15mock bundle last week.

I have given two mocks and today is the 2nd time this is happening.
I can see that I had marked different answers while solving the mock and I see different options marked when I am reviewing.

For example, this is the 1st question in Mock3- QR.
I had marked Option A but it shows E here.

Please help resolve this issue at the earliest as I have my exam in next 7 days.

Thank you.

deepams · Answer

Dear ExpertsGlobal5, Maxximus,

My name is Deepam Shukla and I bought the Experts Global 15 mock bundle yesterday. Post that I opted for the upgrade to GMAT focus full course by paying the difference. The payment has been made successfully at my end but the portal is still showing 15 mocks only.

Kindly request you to resolve this issue at the earliest.

Thank you

deepams · Answer

Dear ExpertsGlobal5, Maxximus,

My name is Deepam Shukla and I bought the Experts Global 15 mock bundle yesterday. Post that I opted for the upgrade to GMAT focus full course by paying the difference. The payment has been made successfully at my end but the portal is still showing 15 mocks only.

Kindly request you to resolve this issue at the earliest.

Thank you

ExpertsGlobal5 · Answer

Hello,

This was sorted.

Writing to us on our official email is the fastest and most reliable means for reaching us.

Thanks.

Shikhar2410 · Answer

HI,
I purchased (on 16th June) $50- 2months access 15 mock test program from Expert global site. After activation- while i was watching a video of calculation shortcuts- i automatically got logged out. While trying re-login- it is showing expired. I still have complete 2 months access. Need help urgently.

Shikhar2410 · Answer

HI BB,

Need your support urgently.

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Expert Global Test - Payment done but did not recieve the test

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