Premise 1: Cross-functional project teams are consistently more innovative than teams whose members all work in a single department.
Premise 2: Members of cross-functional teams gain firsthand experience with a broad range of mental models and problem-solving heuristics from other departments.
Premise 3: Members of cross-functional teams also have frequent opportunities to observe—and be observed by—colleagues with substantial expertise using those cognitive tools.
Conclusion: These relationships, together with the breadth of exposure to different mental models and problem-solving heuristics, are what equip members of cross-functional teams to innovate more widely.
Which of the following, if true, most strengthens the consultant’s argument?(A) Companies that regularly use cross-functional teams for product development report higher rates of interdepartmental communication, on average, than similarly structured companies that do not.
Wrong:Higher communication is expected if companies use cross-functional teams, but this does not show that the communication or cross-functional structure is what makes teams more innovative.
(B) Firms in industries characterized by rapid, frequently disruptive technological change are more likely to use cross-functional teams than are firms in industries that have evolved more gradually over time.
Wrong: This introduces a possible alternative explanation: perhaps innovative industries are simply more likely to use cross-functional teams.
(C) On metrics that gauge innovation, teams drawn from multiple departments generally do not outperform single-department teams with a comparable breadth of combined educational and work experience.
Wrong:This weakens the consultant's claim by suggesting cross-functional teams are not actually more innovative when experience is held constant.
(D) Teams drawn from a single department that are given regular briefings on problem-solving models and heuristics used in the employer’s other departments are no more innovative on average than teams from a single department that receive no such briefings.
Correct: This provides indirect support. It suggests that simply hearing about other departments' methods is insufficient, so it suggests that innovation hinges on both esposure and buiding relationship, both.
(E) Teams made up of members who have previously worked in more than one of the employer’s departments are significantly more innovative than teams whose members have only worked in one such department.
Wrong: The situation described here, where team members have worked in different departments, is different from the cross-functional teams that the consultant says lead to more innovation.
The passage says: “These relationships, together with the breadth of exposure to different mental models and problem-solving heuristics, are what equip members of cross-functional teams to innovate more widely”.
This is about the team, we know that they worked in different departments and then are more innovative. But we need to strengthen the idea that relationship created + exposure lead to innovation. The fact of working in different departement is not a garantee of that.